Delivery & Returns

Delivery Information

During busy periods, our delivery and collection times may be extended. Take a look at the delivery or collection date at the checkout to be sure of when you'll receive your items.

Please note that free delivery is only available on orders over £30, and is not available for delivery of bulky items (such as tool cabinets).

Don't forget, if you take advantage of our Click & Collect service you can collect your item(s) for free from your local store - sometimes as quickly as 1 hour after placing your order online! Please click here for more info on Click & Collect.

Delivery Options


Not all delivery options are available for all items - please take a look at the item's product page for more info.

Large items such as bikes, roof boxes and tool chests are not eligible for Sunday delivery and delivery time slots.

Unfortunately, certain volatile or hazardous items cannot be shipped and will not be available for delivery.

Delivery TypePriceWhen do I need to order by?Delivery TimesOther Info
Standard
(within 4 working days)
£2.99 or FREE on orders over £30Order by 8pm*Monday to Friday
- Please allow an extra 2 working days for Bank Holidays
- Smaller items (e.g. sat navs) sent by DPD
- Larger goods (e.g. bikes) sent via DX & a signature will be required
- Excludes bulky items
Next Day£4.99Order by 8pm* for Next Day delivery8am - 6pm**- Smaller items (e.g. sat navs) sent by DPD
- Larger goods (e.g. bikes) sent via DX & a signature will be required
Named Day
(Mon - Fri)
£4.99Order by 8pm* Choose a day from Mon - Fri
8am - 6pm**

Saturday£5.99Order by 8pm* Friday for Saturday deliverySaturday
8am - 6pm**
Sunday£5.99Order by 8pm* Friday for Sunday deliverySunday
9am - 5pm**



- Your Halfords order will be delivered by DPD

- Need to make any changes to your delivery? Just follow the link in the delivery email or SMS which DPD send you

- These services are not available for large items. To find out which delivery options we offer for an item, take a look at the item's product page.

Morning
(Mon - Fri)
£6.998am - 12pm
Afternoon
(Mon - Fri)
£6.9912pm - 6pm
Evening
(Mon - Fri)
£9.996pm - 9pm
Bulky Items
(within 3 working days)
From £39.99Order by 8pm*Monday to Friday
8am - 6pm**
- Bulky items include really heavy products (such as tool chests) which require two people for delivery
- Once you've ordered, the courier will call you to arrange a date & time
- Please provide a phone number so they can get in touch!

Click & CollectFREEOrder by 8pm* Collect your order in store!- To find out more, click here.

Please note that items cannot be delivered on Bank Holidays.

*Items sent directly from the supplier (such as Halfords Marketplace orders and car parts) need to be ordered by 3pm. The delivery times for your order will be shown during checkout.

**Please note that during busy periods these times may be extended.

Where do you deliver to?

We can deliver your order to addresses in the UK, but unfortunately we're not able to deliver to non-UK destinations (such as the Republic of Ireland, Channel Islands, BFPO address and PO boxes) at this time.

Deliveries to non-mainland UK addresses and remote locations (such as the Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may have additional delivery charges and might take a bit longer to reach you.

What if I'm ordering more than one item for delivery?

If all the items in your order have been sold and sent by Halfords then there will only be one delivery charge. If you're ordering an item from more than one Approved Partner (or items from Halfords together with items from an Approved Partner) then there will be a separate delivery charge for each part of your order.

Want to return an item? Please click on the 'Returns Policy' tab at the top of this page for our Returns info.

General Delivery Information

We'll do everything we can to meet the delivery times above, but sometimes they may be affected by factors outside of our control and can't be guaranteed. We'll let you know if we become aware of an unexpected delay.



For further details, please see our full Terms & Conditions here.

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Returns Policy

Halfords Returns Policy

Unwanted goods

If you change your mind and decide you no longer want an item that we've delivered, we're happy to offer you an exchange. You'll need to return your item unused and in their original packaging along with the original packing note and invoice (as proof of purchase).

You can return an item for free at any of our stores, but if you choose to return by post you'll need to cover the cost of postage. However, if the item you're returning is faulty we'll refund the postage once we've received the item and checked the fault.

We can only exchange sat navs, DVDs, memory cards, and software if they're faulty or are returned unused with their original seals and wrapping intact. Personalised products and made-to-order products can only be returned if they're faulty.

Bought an item from a Marketplace seller?

If the item you've bought from halfords.com has a logo stating 'Sold and sent by' by someone other than Halfords, then the guidelines for returning an item are slightly different. Click here to see how to return an item you've bought from a Marketplace seller.

Faulty goods

Consumer protection legislation says that items must be as described, fit for purpose and of satisfactory quality. If you buy a product online and it's found to be faulty within 30 days, you're entitled to ask for a full refund of the faulty product. If a fault occurs after the initial 30 days, we're entitled to repair and/or replace that item. If it can't be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Ways to return your items

If you need to return an item we'll happily offer a refund as long as this is within 28 days of delivery, in its original packaging and you have proof of purchase.


There are three easy ways to return your item(s):

  • in-store
  • by post
  • by courier.

For exchanges or to return an item collected in store, please visit one of our stores.

In-store

  • You can return any item for free at any of our stores.
  • Simply fill in the returns form that came with your order.
  • Take this along with your proof of purchase to the store (if your items were delivered you'll have received a proof of purchase email).
  • The store will happily refund your payment onto the card you paid with or offer an exchange.
  • It's at the store managers' discretion whether to accept a return if you don't have proof of purchase.

Find your nearest store


If you've lost your returns note you can print another one here.

By post

  • To return an item by post you'll need to fill in the return note included with your order or print off a new one here.
  • If you've lost your returns note all the information you need to fill in the returns form can be found in your invoice.
  • Please try to use the original packaging when sending your items back and make sure it's securely packaged; Halfords cannot be held responsible for any damage during posting.
  • Attach the return address label included with your delivery.
  • Make sure you take your parcel to your local Post Office in enough time for it to get to us within 28 days of you receiving your order.
  • Please note returns made by post are at the customers' own expense.
  • We recommend using a trackable service and getting proof of postage.
  • Please keep your proof of postage until we've confirmed your refund has been processed.

By courier

  • For larger products (such as adult bikes, tool chests and roof boxes) we offer a courier collection service.
  • A 7 charge applies for this service.
  • To request this service, please contact Customer Services on 0345 504 53 53 or email customer.services@halfords.co.uk.

Please note the following:

  • Collections require a minimum of two working days' notice.
  • Someone will need to be available to sign at the time of collection.
  • Collections can only be made Monday - Friday (excluding Bank Holidays).
  • Collection will take place between 9am and 6pm (we're afraid exact times can't be given).
  • Please re-pack the item(s) securely for courier transport. (All cycles must be un-built and boxed for return.)
  • We'll aim to refund you as soon as possible, but will refund your account within 30 days.

Faulty items

  • If an item's faulty it's best to return it to a store, as this is the quickest way to receive your refund.
  • If you're unable to return a faulty item to your local store please contact us.

Faulty items will be examined either by ourselves or the manufacturer. Where applicable a refund will be sent to your account within 30 days.

Promotional items

When returning items for a refund that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.


Please note, personalised products and made-to-order products cannot be returned unless faulty.


View our Customer Service opening hours


View our full Terms & Conditions of Sale


This does not affect your statutory rights.

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Marketplace Returns & Delivery

Delivery from Approved Partners

When you order an item from a Halfords Approved Partner, the delivery cost will vary depending on which option you choose and which Approved Partner you're buying from. Different Approved Partners offer different delivery options (such as next working day delivery). You'll be able to see all of the available delivery options during checkout.

Order tracking may be available for orders from some Approved Partners. If so, you'll receive tracking details when you receive your order dispatch email. You can find out if your chosen Approved Partner offers tracking by looking at their Terms & Conditions.

If you order multiple items from the same Approved Partner at the same time, you'll only need to pay for postage once. However, if you're ordering multiple items from different Approved Partners, you'll need to pay separate postage costs for each Approved Partner.

Where is my order from an Approved Partner?

Once you've placed an order with an Approved Partner you'll be sent confirmation within three working days. If you choose Next Day delivery, order before 3pm and the items will be dispatched the same day, arriving the next working day.

If you think your order's running late, get in touch with the Approved Partner to make sure it's been dispatched. If you have a Halfords account, you can get in touch with them by visiting the My Account page, and then your orders page. Choose the relevant order and select Contact Seller.

If you don't have a Halfords account, simply go to the Track My Order page and enter your order number and email address, and select Contact Seller.

Once you've sent your message to an Approved Partner, they'll need to respond to you within three working days. If they haven't acknowledged your email within three days, please contact Halfords Customer Services. You'll need to send us the order number and the dates on which you contacted the seller and we'll look into this for you.

Please don't contact Customer Services without first trying to contact the Approved Partner.

Halfords Marketplace Returns

Can I return an item if I bought it from an Approved Partner more than 28 days ago?

Whilst Halfords offers a 28 day returns policy on products in their original packaging (alongside proof of purchase), our Approved Partners will have their own returns and refund policies.

Our Approved Partners are required to meet trading standards, but are not required to follow the Halfords 28 day returns policy. Please take a look at the Partners' Directory to find the Approved Partner's shop page and read their full Terms & Conditions.

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