We hope that you'll be over the moon with your purchase from our Approved Partners, but we understand that sometimes things don't always go to plan! Not satisfied with the service you've received from one of our Approved Partners? Don't worry - we can help you if your item hasn't been received, is faulty or damaged, or if you haven't received a refund from an order that you've sent back.
There are two ways you can escalate an issue if things don't go the way they're supposed to:
- If you have a Halfords account, go to the My Account page and then your orders page. Choose the order you'd like to contact the Approved Partner about, and click on Contact Seller. Then, choose the reason for contacting the seller and enter your message before selecting Send.
- If you don't have an account, go the Track My Order page and enter your order number and email address. Select Contact Seller and choose the reason for contacting the seller, then enter your message and send it.
If you've already contacted the Approved Partner about the issue, but haven't been able to reach any kind of resolution, you'll be able to contact our Halfords customer services team by completing the form at the bottom of the Contact Us page. They'll escalate the issue with the Halfords Approved Partner on your behalf to try and make sure it gets sorted as quickly as possible. This option can sometimes take a little bit longer, but we'll always try and resolve the issue within seven working days. When we do this, we'll ask the Approved Partner to look into what's happened (which might mean they'll need to talk to their courier).
Whichever route you choose, it's important that you provide us with plenty of information so we can get it resolved as quickly as possible. We may ask you to send us any communication you've had with the Approved Partner, along with proof of delivery or photographs if you've received a damaged product.