Click & Collect
Click & Collect
*Our Click & Collect service means you can reserve an item online and pick it up for free at your local store. What's more, because you pay on collection it means you get a few extra days to pay. Perfect if you're waiting for pay day! There are lots of different factors that can affect delivery times. For instance, if you order a bike via click & collect how quickly you can collect it depends upon whether you'd like it built and whether it is in stock at your local store. Delivery times for all scenarios are set out below.
In stock items
If an item's in stock in your local store, take advantage of our Click and Collect service and guarantee the item's waiting for you when you arrive. All you need to do is to find your local store using our Store Locator, check the item is in stock on the product page, and reserve it online. You'll be able to collect your item an hour after placing your order online and we'll hold your order in-store for three days.
Item not in stock in your local store?
If your item isn't in stock in your chosen store, you can choose to have the item delivered to your local store for collection. If you place your order before 8pm you can collect it in-store from 4pm the next day (excluding Sundays). For delivery information on individual products open the 'Delivery Options' tab on the product page.
Have a look below to see when your ordered item(s) will be available for collection.
|Order by||Collect from|
|8pm Monday||4pm Tuesday|
|8pm Tuesday||4pm Wednesday|
|8pm Wednesday||4pm Thursday|
|8pm Thursday||4pm Friday|
|8pm Friday||4pm Saturday|
|8pm Saturday||4pm Sunday|
|8pm Sunday||4pm Tuesday|
Please note that items sent directly from the supplier need to be ordered by 3pm for collection two days later. All delivery times will be shown during checkout.
What if I want my bike built?
When you order a bike to collect in-store, you'll have the option to have it built by our experts, for free!
Bikes that are in stock can be reserved as above and could be ready for collection after 4pm in two days time - we'll ring to confirm the best collection time, and then get busy building your bike.
Bikes that have to be ordered will be ready in up to four working days - again, the store will ring to let you know when it'll be ready.
Some exceptions may apply for web exclusive products.
Where do I collect my Click & Collect order?
For bikes and cycling products head over to the Bike Hut once you're in store.
For all other products head towards the front till and a colleague will be able to help you.
When you go to collect your item you'll always pay the price you reserved it at, even if the price has since changed or the offer's ended. We hold items for seven days, so it's ideal if you're eagerly awaiting payday!
If you're struggling to locate your collection point, or just want some help on your new item, don't hesitate to ask for help - our in-store colleagues will be more than happy to lend a hand.
If you enter your mobile number and/or email address when checking out we'll be able to keep you updated with how your order's progressing. This includes confirming your order and letting you know when it's available for collection.
In the unlikely event of a problem, we'll try to contact you as soon as possible.