We're here to help. So, if you feel we've missed the mark somewhere, or there's been a slip up along the way, then don't hesitate to get in touch.
To get the most direct solution to an issue or complaint you have, it's probably best to firstly contact the manager of your local store. If you still can't get the answer you're after, then please feel free to get in touch with our helpful Customer Services Team.
Need to Contact Us?
For Customer Services call: (+44) 0345 504 53 53*, or use the Contact Us Form at the bottom of this page
(*Calls to 03 numbers from private phones (including mobiles) are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.)
If you have a query related to one of the below services, please click the relevant link to go to their homepage, or get in touch with them using the below details:
Halfords Cycle Republic: (+44) 01527 505618 open from 9:00 to 20:00 Monday to Friday
Cycle2Work: (+44) 0345 504 6444 open from 08:00 to 19:00 Monday to Friday
Bikes4Work: (ROI Only) (+44) 0345 504 6444 open from 08:00 to 19:00 Monday to Friday
Halfords Autocentre:(+44) 0800 096 4216 open from 8:30am to 5:30pm Monday to Friday
Insurance Replacement (+44) 0845 077 8835** open from 08:00 to 19:00 Monday to Friday
**Calls cost 1.67 pence per minute plus your telephone company's network access charge.
If you've got any other queries, then check out the links below and we may have the answer you're after.
For our Customer Services section (Delivery, returns etc.) click here
For our Advice Centre (Buyers Guides, How to Guides etc.) click here
Halfords Marketplace and Contacting Approved Partners
If you have a query or question about an order made from an Approved Partner then you'll need to get in touch directly with the Approved Partner.
If you have an account on the Halfords website and want to get in touch with the Approved Partner, then go to the My Account page and then your orders page. Click on the order you'd like to contact the seller about, and select Contact Seller. Then, choose the reason for contacting the seller and enter your message before selecting Send.
If you don't have an account, simply go to the Track My Order page and enter your order number and email. Then select Contact Seller, choose the reason for contacting the seller, and enter your message before sending.
Once you've sent an email to an Approved Partner, they'll need to respond to you within 3 working days. If they haven't acknowledged your email within 3 days, then please contact Halfords Customer Services using the form at the bottom of this page. You'll need to send us the order number and the dates on which you contacted the seller so that we can look into this for you.
Please note: If you contact Halfords Customer Services before trying to make contact with the Approved Partner then you'll be asked to contact the Approved Partner as the first step.
As much as we'd like to help everyone who contacts us, we receive an average of five requests for support each day. Unfortunately it's just not possible for us to help everyone.
So at Halfords we made the decision to make a big difference to one charity and we direct all of our focus there.
In addition, this year over 10,000 children have attended a free Kids Bike Club at our stores to learn the basics of bike maintenance. We are also supporting the Scout Association too, helping Cubs towards their cycle badge.
We would like to wish you every success with your fundraising.
Are you looking to contact or visit a particular store? Find all the details you need by clicking right here.
Where Is My Order?
(UK only) Have you recently placed an order with us and want to track its whereabouts? If so please click here.
When's Good to Call Customer Services?
Our Customer Services team are on hand 7 days a week:
Monday - Friday 09:00 - 20:00
Saturday - 09:00 - 18:00
Sunday - 10:00 - 17:00
Bank Holidays - 09:00 - 18:00
How do I get in touch?
CALL: (+44) 0345 504 53 53 (*Please refer to your service provider for call charges. Calls may be recorded for training and monitoring purposes)
Halfords Customer Services Department, Halfords Group plc, Washford West, Redditch, Worcestershire, B98 ODE
*If you're writing to us, don't forget to include the following just to help us out:
Phone number, your address & postcode, the store you visited and the order number or product item code
EMAIL: Please fill out the Contact Us form below.
If you've got any attachments you'd like to add, don't worry. Just reply directly to the email confirmation you receive, and remember to attach the relevant files.
If you'd like to contact us directly via email, please use firstname.lastname@example.org