Nextbase Troubleshooting Guide
Where is the problem?
An error message on screen saying ‘Card Error’ or ‘Memory Error’.
First, save all the files you want to retain onto your PC, then re-format the SD card from within the ‘Set Up’ menu. It’s a good idea to reformat your SD card every three months.
Make sure you are using a branded, class 10 type (30MB/s or greater) SD card, with a capacity of 8GB to 64GB.
Wi-Fi is not connecting.
Make sure you’ve downloaded the Nextbase app, and that you’re using the latest version. Without it, you won’t be able to use Wi-Fi functionality.
The battery isn’t holding charge, or switches off immediately after you unplug it.
This may be caused by low battery, so try a full four hour recharge. Connect the device to a USB power supply, switch to the ‘On’ position and make sure that the LED indicator is illuminated.
The camera isn’t powering up when connected.
Check that the LED indicator is illuminated when your car is running, or you’re connected to a power supply. If not, try replacing the USB cable.
Try replacing the car adaptor.
It’s worth noting that dash cams playback is limited without power, so need to be plugged in!