Policies & Regulations

Terms of Use

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. Halfords Limited (‘Halfords’) makes no representation that any product referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Halfords has taken every care in the preparation of the content of this website. To the extent permitted by applicable law, Halfords disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Halfords shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Due to the nature of communications over the internet and the inherent risks of the transfer of data over the internet, Halfords shall have no liability whatsoever for any damages or losses resulting from viruses, worms, trojan horses or other malicious code or the corruption or loss of data or any damage to software or hardware.

Due to the changing nature of the information contained in this website Halfords shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of any of the information accessible via the site not being accurate, complete or up to date.

Whilst Halfords will use all reasonable endeavours to minimise any amount of downtime on the site, due to the fact that Halfords does not have direct control over the servers used to hold data or information on the site and due to the intrinsic nature of websites, Halfords shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of you being able to access the site.

Certain (hypertext) links in this website will lead to websites which are not under the control of Halfords. When you activate any of these you will leave Halfords website and Halfords has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Halfords.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by the negligence of Halfords or any of its employees or agents.

External links to any page on any Halfords website are only permitted if authorised by Halfords. Applications to link to a Halfords website should be made to the Website Operations Manager at the following email address: customer.support@halfords.co.uk

These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Halfords for their use by any person other than such holders and such use may constitute an infringement of the holders rights.

Registered Office Address:

Halfords Ltd

Icknield Street Drive

Washford West

Redditch

Worcestershire

B98 0DE

Registered in England and Wales. Company Number 103161.

Please also view our Guide to Buying Online.

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Terms for free in-store WiFi

Halfords WiFi

These are Halfords Limited's (Halfords, we or us) terms for the provision of wireless and broadband communication services which allow you to access the internet via our WiFi networks (our service) when you are either located within or close to any of the participating Halfords stores. You should understand that by using our service, you agree to be bound by these terms.

Please read these terms carefully. By choosing "Register" on your mobile phone you will choose to use our service. If you do not accept these terms, you will not be permitted to use our service.

Provision of the Service

When using our service, you agree at all times to comply with our Terms of Use and our Privacy Policy.

It is your responsibility to ensure that your mobile device is compatible with our service and is switched on. The availability and performance of our service is subject to all memory, storage and any other limitations in your mobile device. Our service is only available to your mobile device when it is within the operating range of participating Halfords stores. Our service is subject to non-availability, including non-availability due to emergencies, collocation failures, transmission and equipment limitations, or maintenance and repair, and may be interrupted, refused, limited or curtailed.

Halfords are not responsible for data, messages, or pages that you may lose or that become misdirected because of interruptions or performance issues with our service or wireless communications networks generally. Halfords may impose usage, or service limits, suspend service, or block certain kinds of usage in Halfords sole discretion, to protect other users of our service. Network speed is no indication of the speed at which your mobile device or our service sends or receives data. Actual network speed will vary based on configuration, compression and network congestion.

Halfords does not warrant or guarantee the performance of the internet or that the transmission of information over the internet will be secure or that the internet will be accessible at all times. You agree to use these services entirely at your own risk.

Use of the Service

You may access our service in accordance with these terms for your own personal use. You agree not to resell any aspect of our service, whether for profit or otherwise, or to authorise any other third party to use our service. You agree not to use our service for any illegal, fraudulent, obscene, unlawful, harassing, or abusive purpose, including the sending of any unsolicited commercial text or email messages in such a way as to create damage or risk to Halfords' business, reputation, employees, subscribers, customers, facilities, or to the public generally. You agree not to intentionally transmit any computer viruses or do anything that is likely to interfere with the provision of our service.

Halfords are not responsible for any sites that you access whilst using our service, or any activities that you carry out on the internet (including any items which are downloaded from the internet). Halfords does not guarantee that products or services or any sites accessible via our service are error or virus free. All such activities are carried out at your own risk and it is your responsibility to ensure that you have the right to carry them out. Third party sites will have their own terms and conditions, terms of use and privacy policies which will apply if you access third party sites. Please check these terms and policies before you use any third party sites or carry out any activities in connection with them.

We have the right to suspend or terminate our service immediately in the event that you breach any of the provisions of these terms, our Terms of Use, or our Privacy Policy including without limitation:

  • if you use any equipment which is defective or illegal;
  • if you cause any technical or other problems to our service;
  • if, in our opinion, you are involved in fraudulent or unauthorised use of our service;
  • if you resell access to our service; or
  • if you use our service in contravention of the Terms of Use.

Privacy and Data Protection

Privacy cannot be guaranteed and Halfords will not be liable to you for any lack of privacy that you experience while using our service.

We shall process all information about you which is provided in relation to our service in accordance with our Privacy Policy.

While we agree to take all necessary technical and organisational steps to ensure the security of our service, we are not responsible for the accidental loss or destruction of any personal data you transmit using our service and we exclude all liability of any kind in relation to the content or security of personal data that you send or receive through our service.

You agree and acknowledge that we may be required by law to provide assistance to law enforcement, governmental agencies and other authorities. Accordingly, you agree:

  • that we may implement and maintain an interception capability suitable to meet these requirements where we are obliged by law to ensure or procure that such a capability is implemented and maintained;
  • that we may implement and maintain a data retention capability for our service to meet requirements where we are obliged by law to ensure or procure that data is retained; and
  • we may at times co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you. If we are required to do so by law, this may include but is not limited to, disclosure of your contact information to law enforcement authorities or rights-holders.

We will use your personal data for the purposes set out in our Privacy Policy. You acknowledge and accept that Halfords may use your personal data for marketing purposes to contact you (by post, email or SMS) about products and services which we feel may be of interest to you. If at any time you no longer wish to receive information from us, please email us at customer.services@halfords.co.uk

Our Liability

Halfords' maximum aggregate liability to you for losses or damages suffered in respect of all claims arising in connection with these terms shall not exceed £500.

To the extent permitted by law, we, other members of our group of companies hereby expressly exclude:

  • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
  • any liability for any direct, indirect or consequential loss or damage incurred by you in connection with our service, including: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

General

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure Event).

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms.

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Privacy Policy

Halfords and Halfords Autocentres are part of the Halfords Group

The Halfords group is registered under the Data Protection Act. We are committed to protecting your privacy and have taken steps to explain this in full below. We use the information we collect to enhance and improve your experience of using our websites. We do not disclose your information to anyone outside of Halfords unless we receive your permission to do so. We explain here, for your reassurance, why we ask for information and how this information is likely to be used. You can then make informed choices about the information you provide on the Halfords websites.

1. About Halfords: where your information goes - and where it does not go

When you give us information on any Halfords website, it may be analysed and used occasionally by Halfords. We will only disclose information to any other third parties if a) we have your express permission to do so where such information is personal, or b) it is in connection with the transfer of all or substantially all of Halfords assets or stock by way of merger, acquisition, reorganisation or otherwise, or c) it is in connection with our use of Cookies as explained in paragraph 4 below. The usage of this information is listed below.

2. Your personal information - what it's used for

a) To enable us to provide you with marketing and customer services: If you have requested extra services such as ordering a catalogue we ask for your contact details, such as your e-mail or your home address. We can then tell you about new products and services that we think will be of interest to you, or to sort out any queries you may have about using the sites. We aim to keep our contact with you to an acceptable level. You will only ever receive information from Halfords unless you have given us your permission to pass on your details to external third parties.

b) To provide an improved service: There is more detailed information that we ask for and it is optional that you provide it. This information allows us to update and improve the contents of our sites.

c) To learn about what our customers want: In addition, the extra information we ask for helps us to understand more about the kinds of people who benefit most from using our websites. We think it's important to understand our customers well enough to keep improving our service for them.

d) To tell you about products and services we think you'll like: We also learn about our customers by tracking their movements around the sites. Individuals are not identified, but the results of customers' preferences and their use of the sites are analysed en masse. Certain groups of people may be sent further information about products and services, based on that analysis. You have a right not to receive this information dash; see more information in point 3 below.

e) Where we use other companies to assist in the processing of your order (e.g. packing and delivering of orders, processing credit/debit card transactions, fraud prevention) we may pass sufficient information to these companies to allow them to provide the service we have requested. The companies concerned are not permitted to use the information supplied for any other purpose.

3. If you do not wish to receive information from Halfords

When you register with Halfords.com either on our website or through a competition or other option you will be asked to tick a box if you wish to receive information on the latest Halfords promotions and special offers, are happy to be contacted by Halfords for research purposes and are happy to be contacted by other reputable companies with related offers. We never disclose your information to anyone outside Halfords unless you give us permission to do so. If at any time you no longer wish to receive information from us, please email us at customer.services@halfords.co.uk.

4. Cookies

Halfords websites use cookies for several reasons:

  1. To allow you to carry information across pages of our website and avoid having to re-enter information when you return to the site. This will help save you from re-entering details when using the tools on our site.
  2. To measure our website traffic and analyse how our website works. This will allow us to make changes to the website in the future and make it easier to use.
  3. To deliver more relevant advertisements on other websites by showing you products you might be interested in based on your most recent visit to our site.
  4. To deliver more relevant email marketing by presenting you with products you might be interested in based on your most recent visit to our site.

You can accept or decline cookies by modifying the settings in your browser. Please note that if you disable all cookies then you will not be able to access many parts of the Halfords websites or shop in our online stores.

For more information on what cookies are, which cookies are used by Halfords and how to set your preferences, please read our cookie policy.

We use Coremetrics Web Analytics to anonymously collect data about your visits to our website which we use to improve how our website works. If you do not want this data about your visits to be collected you can Opt Out.

Our Coremetrics site usage statistics system allows you to view or change your profile. There are 3 different levels of data collection:

Anonymous Visitor

This setting allows Coremetrics to anonymously capture the visitor's web actions (including the data collected in Coremetrics reporting). All actions are grouped with all other anonymous visitors.

Total OPT OUT

The data is not collected by Coremetrics' data collection front-end servers, and consequently is not included in Coremetrics reporting.

Cancel OPT OUT

This setting will again allow Coremetrics to capture all Web actions, and includes the data collected in Coremetrics reporting.

View Current Opt-out Status

5. Subject Access Notice

Under the Data Protection Act you are entitled to a copy of the information we hold about you. If you would like a copy of your information please write to the address below for an application form. Please note that there may be a charge of £10 for this service, as permitted under the Act.

e-Commerce Data Protection

Halfords Limited

Icknield Street Drive

Washford West

Redditch

Worcestershire

B98 0DE

Accessibility

At Halfords, we are committed to making our web information and services accessible to everyone, including those with disabilities or visual impairments. With this in mind we constantly strive to make Halfords.com as accessible as possible to our customers.

This website has been developed to meet Level One recommendations made by the W3C Website Accessibility Initiative (WAI) Guidelines, which complies with current UK legislation, including the Disability Discrimination Act (1995).

We intend to continue improving our accessibility, so if you have any difficulty accessing this site and require further help, or if you have any suggestions to help improve our accessibility, please contact us.

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Cookie Policy

What are Cookies?

A cookie is a very small text file that can be stored on your computer when you visit a web page. Cookies are used to help you navigate the website and to enhance your experience whilst on the website. Cookies enable a website to tailor information presented to you based on your browsing preferences.

Why do Halfords use Cookies?

Halfords use cookies to collect data about the performance of our websites and to ensure an easy and consistent user experience for our visitors.

Halfords may use cookies to personalise web pages during your visit to our websites. We will also use them to remember you for easy navigation and access during your visit. For example, when you use the stock checker, we will remember your postcode for the duration of your visit only to save you having to re-enter your postcode each time you want to check stock in your local store.

We may also use cookies to track your visit to our websites. We will collect data to identify you whilst you are browsing so that we can measure our websites and make improvements in the future. This information is only used for analytical purposes, and will be limited to a minimum. This type of cookie does not hold personally identifiable information.

Can cookies harm my computer?

No. Cookies do not harm your computer and cannot carry viruses. Cookies are intended to enhance your experience of a website, rather than obstruct it.

More Information About Cookies

To learn more about cookies, how to manage them and how they affect your online activities, visit www.aboutcookies.org.

Managing Cookies

Halfords use cookies on our all of our websites to improve your shopping experience. These cookies can make it quicker and easier to browse and navigate our websites in just some of the following ways:

  • They remember items that you have added to your basket so you can buy them later on in your visit
  • They allow you to compare products whilst shopping
  • They can remember your previous selections when you are browsing the website
  • When you use the stock checker, the website will remember your postcode for the duration of your visit only to save you re-entering your postcode each time you want to check stock in your local store

In general, allowing cookies lets you make the most of all the functionalities on our websites, which have been added to give you the best possible shopping experience.

If you would still prefer Halfords not to use cookies in your browser, you can set your browser to reject cookies or to let you know when a website tries to put one in your browser software.

How to Disable Cookies

On Your PC

Internet Explorer

  1. Go to "Tools" and then "Internet Options"
  2. Click on the Privacy tab
  3. Use the slider to change your cookie settings to how you want them. A description of each setting will appear next to each option.

Mozilla Firefox

  1. Go to "Tools" and then "Internet Options"
  2. Click on the Privacy icon
  3. Change the history settings to set your browser to reject all cookies, or to tailor your cookie settings to how you want them.

Google Chrome

  1. Click on the spanner and select "Settings", which will open in a new tab
  2. On the left hand side, select "Under the Hood"
  3. Click "Content Settings" under "Privacy"
  4. Choose your preferred option in the cookies menu

On an Apple Mac

Internet Explorer 5 (MacOS X)

  1. Choose Preferences from Explorer menu
  2. Select Receiving Files options
  3. Select Cookies
  4. Choose your preferred settings

Mozilla

  1. Choose Preferences from the Edit menu.
  2. Select Privacy & Security, then select Cookies.
  3. Choose your preferred settings.

Safari 1.0 (MacOS X)

  1. Choose Preferences from Safari menu
  2. Select Security icon
  3. Cookie settings are shown in window
  4. Choose your preferred settings

Opera

  1. Go to Opera in the main menu and select Preferences (or press Alt+P to access them directly)
  2. Select Privacy

Mobile

iPad

  1. Go to "Settings" and then select "Safari"
  2. Click on "Privacy", where you will be able to change your cookie settings

iPhone

  1. Go to "Settings" and then select "Safari"
  2. Click on "Privacy", where you will be able to change your cookie settings

Samsung Galaxy

  1. In the internet browser, open the menu and select "More"
  2. Choose "Settings"
  3. Scroll down to "Privacy", and then click to accept or reject cookies, or to clear cookie data

All Other Mobile Devices

All Other Mobile Devices Please consult the device owner's manual.

More Information About Cookies

To learn more about cookies, how to manage them and how they affect your online activities, visit www.aboutcookies.org.

Halfords Cookies

For the best experience on any Halfords website, your PC, laptop, mobile or tablet will need to accept cookies. Without cookies, you will not be able to make a purchase, or benefit from certain personalised features.

So that you know exactly what cookies are used on our websites, we have listed each cookie below, along with its purpose.

Third party cookies used on our websites are listed in the next tab.

If you still wish to block or delete cookies from any of our sites, the "Managing Cookies" tab will be able to help.

Cookie Name

Description

H_STOCK_CHECKER_10001

This cookie is used by the stock checker and remembers your town or postcode for the next time you use it. Your town or postcode is only remembered for the duration of your visit.

10001_VRN and H_VRN_10001

We use this cookie to remember your car registration number when you enter it into our vehicle lookup tool to save you from having to re-enter details the next time you use it.

Halca

This cookie remembers any adverts that you have clicked on to arrive at the Halfords website. This is needed to make sure that our advertisers are paid their commission when a transaction is made.

HalfordsCarSelectorCookie_10001

When you are looking for vehicle specific parts, this cookie builds the list of relevant products according to each selection you make.

MARKETUT

This cookie remembers whether you are a registered user or not.

H_COMPARISON_ / H_COMPARISON_10001

This cookie allows the comparison function to remember the products you want to compare across multiple pages. You wouldn't be able to compare our products without it.

Websphere Cookies

Halfords websites have been developed using IBM Websphere Commerce software. This software employs a number of cookiesto enable Halfords customers to navigate and shop on all of the websites. All these cookies are essential to ensuring a pleasant and easy customer shopping experience. None of the cookies hold Personally Identifiable Information. These cookies are described in more detail below:

Cookie Name

Description

WC_ACTIVEPOINTER

This cookie remembers whether you are on the halfords.com or halfords.ie site

WC_AUTHENTICATION

This cookie is used to authenticate the user over SSL connections to ensure that all personal information is totally secure and to confirm that you are the person you claim to be in the checkout.

WC_GENERIC_ACTIVITYDATA

When you navigate the website, our system requires you to be a registered customer, a guest customer or a "generic" customer. This cookies assigns a generic user id to anyone who enters the website via any page other than the homepage (where you are assigned either guest user id or registered user id if signed in).

WC_MEMBERID

This cookie holds an internal id for everyone who is either a guest user or a registered user. This information is used for navigating the website.

WC_PERSISTENT

This cookie holds information about a user to ensure the correct version of the website is being displayed for the user, i.e. the language (English). This cookie also stores your preferences (language, currency etc) to enable easy navigation of website.

WC_USERACTIVITY

This cookie holds user session information to ensure effective navigation between the web browser and the web server, for example going back and forward on web pages. This cookie does not hold any Personally Identifiable Information.

Apache
HalfordsReturnToCatalog
H_RETURN_10001
LtpaToken2
WC_USERSESSION_1002
WC_USERSESSION-23669148
WC_USERSESSION_ESTABLISHED
WC_ACTIVESTOREDATA

These cookies are used to back IBM Websphere, the basis of our website. They ensure the effective running of our site and do not hold any Personally Identifiable Information.

Coremetrics Cookies

Halfords websites use Coremetrics analytic software provided by our business partner, IBM. Coremetrics software helps us to measure the performance of our site and to make future improvements based on customer activity. Coremetrics employs a number of cookies to enable this. None of these cookies (listed below) hold Personally Identifiable Information :

Cookie Name

Description

_AN_CGCEMAP_COOKIE
CM_CATEGORY_MAP_COOKIE
CM_COOKIE
cmRS
cmTPSet
CoreAt
CoreID6
CoreM_State
90208059_clogin
99999999_clogin

These cookies enable the function of our analytics software, Coremetrics. This software helps us to measure the performance of our websites and analyse information such as visitor numbers, visit lengths, page views and the devices used to browse our websites. We use this data to track trends and improve our websites.

Flash Cookies (Local Shared Objects)

Halfords use Adobe Flash Player to deliver all video content on product pages and in the Advice Centre - for example the "How To" guides. To improve your experience, Flash Cookies (also known as Local Shared Objects) are stored on your computer in the same way as other cookies, but they are managed slightly differently, not through your browser.

How to disable Flash Cookies:

To disable or delete flash cookies, you will need to visit the Adobe website. Please be aware that if you disable flash cookies then you will not be able to access any flash based content such as video.

Third Party Cookies

Cookies on the Halfords site may also be set by one of our partners who set cookies for a number of different reasons. These third parties are listed below with a description of the cookies set by them

Halfords do not control these cookies. To change your settings for these cookies, click on the relevant link, which will take you to the third party site where you will be able to manage the cookies.

Cookie Name

Description

Affiliate Window

Affiliate Window cookies track the activity of affiliates and reward them for generating traffic and sales on our websites.
Go to Affiliate Window for more information on managing Affiliate Window cookies.

Bazaarvoice

Halfords use Bazaarvoice for managing ratings & reviews and Ask & Answer functionality on all of the websites. As part of this a cookie is served on your machine.
Go to Bazaarvoice for more information on managing Bazaarvoice cookies

Bing

Bing cookies originate in our PPC campaigns with Bing, rewarding them for generating traffic and sales on our website
Go to Bing for more information on managing Bing cookies.

Criteo

Criteo provides you with personalised adverts when you visit selected other websites by placing a Criteo cookie on yourcomputer. This cookie does not contain any personal data.
Go to Criteo for more information on managing Criteo cookies.

DC Storm

DC Storm cookies identify how users interact with the Halfords websites so that we can see things like the most popular pages and the journey that our customers take through the websites. This information is used to make future improvements to our websites. None of these cookies hold any Personally Identifiable Information.
Go to DC Storm for more information on managing DC Storm cookies.

DoubleClick

Doubleclick cookies serve carefully selected ads on a users computer.
Go to DoubleClick for more information on managing DoubleClick cookies.

eDigital Research (eCustomerOpinions)

To provide a better service, occasionally we may ask visitors to our website to complete a survey. eDigital Research cookies remember if we have asked you to take a survey recently to ensure we obtain a wide sample of visitors. The cookie contains no personal information and will expire after 6 months.
Go to eDigitalResearch for more information on managing eDigitalResearch cookies.

Google

Google cookies originate in our PPC campaigns with Google, rewarding them for generating traffic and sales on our website
Go to Google for more information on managing Google cookies.

Maxymiser

Maxymiser cookies allow us to recognise and count the number of visitors to see how visitors browse around the site. This helps us to understand things that don't work well and to improve your experience of halfords.com. Maxymiser never shares data or observations with anyone outside of Halfords and the data is used at an aggregated level so it does not and is never used to identify you.
Go to Maxymiser for more information on managing Maxymiser cookies.

TradeDoubler

TradeDoubler cookies track the activity of affiliates and reward them for generating traffic and sales on our websites.
Go to TradeDoubler for more information on managing TradeDoubler cookies.

Intelligent Reach (formally Ultimate Feed/Shop Submit)

Intelligent Reach cookies track the activity of affiliates and reward them for generating traffic and sales on our websites.
Go to Intelligent Reach for more information on managing Intelligent Reach cookies.

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Battery Recycling with Halfords | WEEE and you

Batteries should not be disposed of in general household waste, but separately collected to ensure the correct treatment and recycling of the substances they contain. Battery recycling ensures the recovery of these materials and prevents any potentially harmful effects on both the environment and human health.

Everyone can contribute to this initiative by actively participating in the collection and recycling of used batteries.

Halfords is a member of the Valpak UK Batteries Compliance Scheme and make a financial contribution to cover the costs of recycling these domestic batteries.

Halfords is registered as a producer of batteries in the UK. Our producer registration number is BPRN00698.

How Halfords Can Help You With Recycling Batteries

Domestic battery collection and recycling bins are provided in all of our stores. This is in addition to our well established, collection and recycling of lead acid car batteries.

Batteries are identified with a crossed out wheeled bin symbol. Underneath this symbol there will be a chemical symbol, if the battery contains more than 0.0005% mercury (Hg) or more than 0.002% cadmium (Cd) or 0.004% lead (Pb).

Individual button cells are not marked. However a 1cm x 1cm crossed out wheeled bin and the appropriate chemical symbol can be found on the back of the packaging.

Any customer may deposit waste domestic or car batteries for recycling at any Halfords store. This service is entirely free of charge to you and may be used whether or not any purchase is made.

did you know...

  • 600 million household batteries are thrown away each year equating to 22,000 tons
  • currently only 3% of the UK batteries are recycled with the rest ending up as general waste
  • batteries contain hazardous chemicals including acids and heavy metals such as lead and mercury
  • when sent to landfill, they can breakdown and leak causing harm to the environment and wildlife

types of batteries...

  • lithium-ion (li-ion) batteries
    mobile phones, laptops, hand held electronics
  • alkaline and carbon zinc batteries
    cameras, toys, watches, hand held electronics
  • lead acid gel batteries
    wheel chairs, portable tools, ride on electric toys
  • lithium (primary) batteries
    pacemakers, remote car locks, cameras

benefits of recycling...

  • helps to reduce the amount of waste sent to landfill each year
  • helps to reduce the demand for raw metals required each year and preserve resources
  • helps to increase the UK's overall collection of household batteries
  • helps to reduce the possible risks to the environment and wildlife

find out more...

www.recycle-more.co.uk/batteries

Chemical Regulations

Halfords supplies many chemical-based products online, via our catalogue and in-store. All retailers selling chemical products are obliged to comply with European directives by providing key health and safety information for this type of product. Several key European Directives/Regulations exist governing the supply of chemical products with regard to labelling, packaging and marketing and these regulations also require health and safety documentation to be made readily available.

The Regulations themselves are designed to protect both the environment and human health, and as a responsible supplier Halfords naturally takes its obligations very seriously and ensures it complies and enforces these regulations.

Halfords Health and Safety information for chemical products provides access to the latest up-to-date label information, Safety Data Sheets and Detergent Ingredient Data sheets.

To access further information, follow the link above, then select ’Name’ for the search criteria in the left-hand drop-down box, and in the box underneath, enter either the full name of your product if know, e.g. Halfords 5W30 VW Fully Synthetic Oil, or a generic name, e.g. oil, click ’Search’, and all the products we have information on will be displayed in the box to the right. Then simply click on the rectangular symbol to display the safety data sheet, or the diamond symbol to display the chemical supply symbol.

Should you have any queries regarding this or any other safety issues please contact our customer services department

Terms and Conditions

1. Definitions

1.1. In these Conditions, the following definitions shall apply:

Business Days: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 14.
Contract: the contract between Halfords and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
Customer: the person or firm who purchases the Goods from Halfords.
Delivery Location: has the meaning given in clause 6.5.
Force Majeure Event: has the meaning given in clause 13.
Goods: the goods (or any part of them) set out in the Order.
Halfords: Halfords Limited (registered in England and Wales with company number 00103161 with registered office address at Icknield Street Drive, Washford West, Redditch, Worcestershire B98 0DE.
Order: the Customer's order for the Goods submitted by the Customer online via the Website.
Specification: any specification for the Goods, including any related plans and drawings, that are agreed by the Customer and Halfords.
Website: means the website accessible at Halfords.com.

1.2. In these Conditions, the following rules apply:

1.2.1. A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.2.2. A reference to a party includes its personal representatives, successors or permitted assigns.
1.2.3. Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
1.2.4. A reference to writing or written includes e-mails.

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2. The Contract

2.1. The Order you place via the Website constitutes an offer to purchase the Goods in accordance with these Conditions. You are responsible for ensuring that the terms of the Order and any Specification submitted by you are complete and accurate.
2.2. The Order shall only be deemed accepted by Halfords when you have paid for the goods, monies received by Halfords and the goods have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Halfords of your order.
2.3. All Orders placed via the Website are subject to stock availability and to the validation checks described in section 10 below. In the unlikely event that you are able to place an Order for an item that is not available from stock, Halfords will contact you as soon as possible. Depending on the time period for stock to arrive you may be given the option to wait for your items or your order will be cancelled. In these circumstances, upon cancellation, you will be refunded in full.
2.4. Halfords only accepts Orders originating from and for delivery to UK addresses.
2.5. The only language in which the Contract can be concluded is English.
2.6. Halfords will retain details of your Order in our database and these details can be made available to you on request. Please contact our Customer Service team.
2.7. Where the Customer has been directed to the Website as a result of a third party site, these sites are independent from Halfords and Halfords is not responsible or liable for such sites. Customers should consult the terms and conditions of the site in question for more information.
2.8. For information on how to shop at Halfords.com, visit our step-by-step guide.

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3. Product Information

3.1. Products are described on the Website or in the Specification.
3.2. Halfords reserves the right to amend the product description if required.
3.3. Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.
3.4. All weights and sizes are supplied as a guide only and are approximate.
3.5. Guided Sales, Buyers Guides and all other advice articles have been produced by Halfords to help you in your purchasing decisions and to give guidance. These articles are provided for general information, but if you are in any doubt, you should seek help from an appropriate professional. Halfords accepts no liability for any loss, damage or injury arising as a result of the advice contained on our website.
3.6. In the event that there are any errors regarding price or description, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your order and your credit/debit card or your Paypal account will be refunded in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of these errors.

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4. Price Information

4.1. The price of the Goods is the price set out on the Website. All prices are shown in Pounds Sterling.
4.2. The price of the Goods is exclusive of the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to you separately.
4.3. The price of the Goods is inclusive of VAT. Halfords VAT number is 797 0776 69.
4.4. Where the 'In-store Price' is listed, this refers to the current price in Halfords stores.
4.5. The prices shown are only applicable to purchases made via the Website. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in Halfords stores. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, Halfords stores are under no obligation to honour any online price or promotion that differs from the in-store price.
4.6. Special Offers and promotions advertised in the press or other media may be excluded from the site unless specifically advertised as available online. All offers are subject to availability and while stocks last. This includes all offers advertised via official Halfords social media channels.
4.7. Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied in the basket. Equally, voucher code offers cannot be used in conjunction with any other promotional offer.

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5. Payment Information

5.1. Halfords.com accepts payment by most major credit or debit cards registered at UK addresses, or by Paypal registered to UK addresses. We regret that we are unable to accept payment online by cheque, cash, Halfords Gift Vouchers, Halfords Gift Cards, High Street Vouchers, Purchase Orders or any other form of payment. For more information about payment methods, please click here.
5.2. Please ensure that the expiry date of your credit or debit card is after the anticipated despatch date of your Order. Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfil your Order.
5.3. When an Order is placed a pre-authorisation will be made against your account. Payment is not taken at this time. Halfords will endeavour to process any payments at the time of dispatch. On the rare occasion that this process is not successful, we will re-process accordingly. We will not inform you if this delay occurs. Halfords are not liable for any bank charges that may be incurred by the Customer if sufficient funds are not available at the time when payment is taken.
5.4. All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
5.5. In addition, to prevent fraudulent use of credit and debit cards, Halfords will validate the names, addresses and other information supplied during the Order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your Order or we may be unable to accept your Order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998.

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6. Delivery of Goods

6.1. Halfords can only deliver to addresses within the United Kingdom. Unfortunately, we are unable to deliver to non-UK destinations, including the Republic of Ireland, the Channel Islands and BFPO addresses at this time. Please contact us if you require further details.
6.2. For deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands, there may be an additional surcharge imposed by our couriers and a slightly longer delivery lead-time.
6.3. The delivery charge for each item is listed on the product detail page. When you add products to your shopping basket and have chosen the delivery option the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process. For more information about delivery charges and lead times, click here.
6.4. Any dates quoted for delivery are approximate only and Halfords cannot be held liable for any costs incurred if delivery is delayed.
6.4.1. However, in the event that delivery is delayed for next day/ named day deliveries, Halfords liability will be limited to a refund of the additional delivery surcharge paid.
6.4.2. Please be aware that Royal Mail First Class postal service can take up to 7 days. This is under the terms of Royal Mail and is out of Halfords control.
6.4.3. 3rd Party couriers can deliver direct delivery orders between the hours of 7am and 9pm
6.5. Halfords shall deliver the Goods to the location set out in the Order or such other location as the parties may agree at any time after Halfords notifies the Customer that the Goods are ready.
6.6. Delivery of the Goods shall be completed on the Good's arrival at the Delivery Location.
6.7. Halfords may deliver the Goods by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
6.8. Risk in the Goods (including risk of loss and damage to goods) will pass to you on completion of delivery.
6.8.1. If the courier fails to deliver the Goods, they will either attempt to deliver to an immediate neighbour, attempt to redeliver the following day, leave a card for you to rearrange a suitable time for redelivery or leave the parcel at your local Post Office for you to collect.
6.9. Halfords shall have no liability for any delay in delivery of the Goods, or failure to deliver the Goods, where the delay or failure is caused either by a Force Majeure Event or the Customer's failure to provide Halfords with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

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7. Refunds and Returns

7.1. If you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 28 days of delivery, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase). If you decide to return an item you can do so for free at any of our stores nationwide. If you choose to return an item by post you will need to cover the cost of postage however if you are returning a faulty item your postage cost will be refunded once we have received back, checked and confirmed the fault.
7.2. Satellite Navigation, DVDs, memory cards and software can only be exchanged if faulty or if returned unused with the original seal and wrapping intact. Personalised products and made-to-order products cannot be returned unless faulty.
7.3. You may send returns back to us via which ever method you choose, however we do recommend using a trackable service and obtaining proof of postage. When sending returns back to us you must take reasonable care to ensure the Goods are not damaged in the meantime or in transit. Please make sure goods are securely packaged, as Halfords cannot be responsible for lost or damaged returns. If you would like Halfords to collect the goods, there will be a charge of £7.00 for this service.
7.4. We will endeavour to process refunds as soon as possible, but will refund the account within 14 days of receipt of your item..
7.5. For information on how to return an item, please click here.
7.6. You can contact Halfords Customer Services for further information. This does not affect your statutory rights.

Statutory Cancellation Rights:

7.7.1 Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days. The cancellation period will expire 14 days from the day after the day on which you acquire, or a 3rd party other than the carrier and indicated by you, acquires physical possession of the goods. As per 7.1 above, Halfords extends your right to cancel/return your item to 28 days. Please contact our Customer Services Team if you wish to exercise this right, by contacting us via phone, email or letter by post, within 28 days of acquiring the goods. If you contact us using our online form, we will confirm receipt by email acknowledgement.
7.7.2 If you exercise your right of cancellation, or return your unwanted goods you will be responsible for returning the goods to the supplier, and the cost of returning the goods, is at your own cost. Halfords offer free returns if you return them to any Halfords store with your receipt. Alternatively you can return goods via post or courier at your own cost. If the goods are too large to be returned by post, Customer Services can arrange collection via our 3rd party courier at a mutually convenient time, at a charge of £7.
Please click here to view the contract information relating to distance and off premises contracts and your rights to cancel.
7.7.3 Under the cancellation Regulations we will refund your whole order, including our basic delivery charge if paid at the time of order. If a premium delivery service has been selected (For example next day delivery) the additional cost of this delivery service will not be refunded.
7.7.4 Halfords inspects all returned goods, and will deduct monies from the amount to be reimbursed if the handling of the goods by the consumer is beyond what is necessary to inspect and check the goods, establishing the nature, characteristics and functioning of the goods. Any use of the product, wear and tear or damage, will result in Halfords recovering that amount from the consumer, up to the amount paid for the goods. 7.7.5. Due to the speed of our ordering process, Halfords may not be able to cancel your order before despatch. If you exercise your right to cancel prior to you receiving the goods, Halfords will attempt to stop the goods in transit, however if this is not possible and the goods are delivered, you will be able to return your goods in line with your rights outlined above in 7.7.1

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8. After-sales Service and Guarantees

8.1. Where applicable, details of manufacturers' guarantees or service arrangements will be provided with the product. Your local Halfords superstore will initially deal with after sales service and warranty/ guarantee claims.
8.2. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, or any alteration or repair carried out without the Supplier's approval.
8.3. All warranties are non-transferable and only apply for the original Customer.
8.4. Halfords is under a legal duty to supply goods that are in conformity with the contract.
8.5. If you have any further queries once you have spoken to your local store, please don't hesitate to contact us.
8.6.For further information on our Halfords Guarantees, please click here

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9. Complaints and Queries

9.1.If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please contact us and we will do everything we can to help you.
9.2. Your access to Halfords.com may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.

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10. Safe Shopping Guarantee

10.1. We have used every effort to ensure that shopping on the Internet with Halfords is as safe as purchasing by card in a regular Halfords store. Our secure server software encrypts all of your personal information sent over the Internet. In processing your Order, your information may have to be sent over the Internet more than once. At no point is your Order information sent in this way without encryption.
10.2. Although Halfords endeavour to take all reasonable steps to protect your personal information, we cannot guarantee the complete security of any data you disclose online. You accept the inherent security risks of providing personal information and dealing online over the Internet and Halfords cannot be held responsible for any breach of security unless it is due to our negligence. Please read our Privacy Policy for more details.

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11. Comodo Authentic Site

This Website has been issued with a Secure Server Digital Certificate by the online Certificate Authority Comodo and has been authorised to display the Comodo Authentic Site seal. The Comodo Digital ID is an electronic licence credential for online business. It confirms that the Website is a legitimate website and establishes an encrypted communication channel protecting all sensitive and personal information you send over the Internet while you are using this website.

The Halfords Website is operated by:
Halfords Limited
Icknield Street Drive
Washford West
Redditch
Worcestershire
B98 0DE

Registered in England and Wales. Company Number 103161

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12. Liability

12.1. Nothing in these Conditions shall limit or exclude Halfords' liability for:
12.1.1. death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
12.1.2. fraud or fraudulent misrepresentation;
12.1.3. breach of the terms implied by Section 12 of the Sale of Goods Act 1979;
12.1.4. defective products under the Consumer Protection Act 1987;
12.1.5. any matter in respect of which it would be unlawful for Halfords to exclude or restrict liability. 12.2. Subject to clause 12.1:
12.2.1. Halfords shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
12.2.2. Halfords total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the monies paid by the Customer to Halfords. 12.3 The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit card, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.

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13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under the Contract where such failure or delay is caused by a Force Majeure Event. A Force Majeure Event means any event beyond a party's reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party's), failure of energy sources or transport network, acts of God, war, riot, fires, floods, storms, earthquakes, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

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14. Variation

Halfords reserve the right to change these Terms and Conditions at any time, without notice. Any changes will take effect when posted on this Website. By using this Website you agree to be bound by these Terms and Conditions.

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15. Assignment and subcontracting

15.1. Halfords may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
15.2. The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of the Halfords.

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16. Notices

16.1. Any notice or other communication given to the Customer under or in connection with the Contract shall be in writing, addressed to the Customer at the address that the Customer has specified to Halfords in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post, recorded delivery, commercial courier, fax or e-mail.
16.2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 6.5; if sent by pre-paid first class post or recorded delivery, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed; or, if sent by fax or e-mail, one Business Day after transmission.
16.3. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

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17. Severance

If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

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18. Waiver

A waiver of any right or remedy under the Contract is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

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19. Third party rights

A person who is not a party to the Contract shall not have any rights under or in connection with it.

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20. Governing law and jurisdiction

The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

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Please also read our Terms of Use