Shopping at Halfords

Click & Collect

If an item is in stock in your local store then take advantage of our click and collect service and guarantee the item is waiting for you when you arrive. Simply find your local store using our Store Locator check the item is in stock and reserve it. The item will then be available to collect in one hour and we will keep your reservation for upto 7 days.

Item not in stock in your local store?

Our click and collect service means we will deliver the item to your local store for collection. If you place your order before 3PM you can collect it in-store from 1PM the following day (exceptions apply). For delivery information on individual products click on the "Delivery and Returns" tab on the product page.

Please use the table below for information on when your ordered item will be available for collection.

Order it by Monday before 3pm -
Collect it by 1pm Tuesday
Order it by 3pm Monday - 3pm Tuesday -
Collect it by 1pm Wednesday
Order it by 3pm Tuesday - 3pm Wednesday -
Collect it by 1pm Thursday
Order it by 3pm Wednesday - 3pm Thursday -
Collect it by 1pm Friday
Order it by 3pm Thursday - 3pm Friday -
Collect it by 1pm Saturday
Order it by 3pm Friday - 3pm Saturday -
Collect it by 1pm Monday
Order it by 3pm Saturday - 3pm Monday -
Collect it by 1pm Tuesday

(Some exceptions apply for web exclusive products which may come direct from one of our suppliers)

What if I want my bike built?

Our "We Build" service is also available if you wish to reserve or order a bike.

Bikes that are in stock can be reserved as above and will be ready for collection after 4PM on the following day.

Bikes that have to be ordered in will still arrive in store as above but will not be ready for collection until 4PM the following day.

(Some exceptions may apply for web exclusive products)

Where do I collect my Click & Collect order?

For bikes and bike products head to the BikeHut.

For all other products head towards the signposted collection point which should be located by the parts desk.

Extra Information

Items ordered or reserved online are always available at the online price, so you can still take advantage of our fantastic online discounts.

Struggling to locate your collection point or just want some help or information on your new item? Please don't hesitate to ask one of our many well trained staff who will be able to assist you.

If you enter your mobile number and/or email address we will be able to keep you updated with the progress of your order. This includes confirming your order and letting you know when your item is available for collection.

In the unlikely event of a problem, a member of our staff will try and contact you as soon as possible.

Ratings and Reviews

Why Write a Review?

Your opinion is important to us! We want to hear about the products you like and the reasons why (and any reasons you don't), as this will help other customers to choose their products and guide us to where we can make improvements. As well as a rating, you can also provide a text review, allowing you to provide more insight into your experience of the product. Anyone can then use our social bookmarking links to share reviews as well as evaluating how helpful they were. We offer a review option for all items on our website, from Roof Boxes to Sat Navs.

You may even see some of the best reviews appearing on Halfords advertisements, as no one can describe our products more effectively than you, our customers.

Tell us what you think and WIN!

When you write a review, you will not only be helping other customers, but you will also be automatically entered into our prize draw to win £250 of Halfords vouchers.

For terms and conditions of the prize draw, please click here.

How to Leave a Review

  1. Find the product you wish to review, either by using the drop down menus or the search box at the top of the page.
  2. Click on the 'Review this Product' link under the Customer Reviews tab on the product page.
  3. Enter a valid email address or sign in using your usual Halfords username
  4. Rate your product and leave a review!

Hints & Tips

  • Provide as much detail as you can - your review will help other customers to make their decision
  • But keep it relevant!
  • Make use of the pro's and con's boxes
  • Avoid talking about aspects that are subject to change, such as special offers or pricing, so that your review will not become out of date.
  • Share advice and let others know about anything they might find useful.

Please note, we cannot publish the following:

  • Customer Service Issues - If you have an issue with your order, please contact Customer Service
  • Personal Contact Information - We want to protect your privacy
  • Information about other companies and websites information about price

Including any information about the above will mean your review will not appear.

Top Reviewers

Overall Rating
Trax TR.1 Mens mountain bike, "Great product and amazing value" - December 26, 2011

"I bought this bike for my 15yr old who is tall! This bike was amazing value as the bike is well made and excellent quality. It is sturdy and well suitable for mountain biking (he's been up a hill on it already and it's only boxing day!) I would highly recommend this product for value and quality and the gears are amazing!"

~ By eygaliere, from Northern Ireland ~

Overall Rating
Navman EZY Sat Nav, "Great little gadget" - December 30, 2011

"Just recently got a car after years without one, i have an autistic son, this device enables me to go where i need; if i go wrong because of his constant need to talk and ask questions it will re direct you.....speed alert if you go over limit - i have only used it on small journeys at the minute, but well impressed"

~ By tracy13, from lincoln ~

Overall Rating
Clarity CCE3066 Car CD Player, "Worth every penny" - December 21, 2011

"I bought this as i wanted a product that I can connect my iPod to via an aux cable. I didn't want to buy the expensive ones as I wanted just a plain stereo. I saw this and i knew it would be good. it was very easy to fit myself and all I needed was a aerial adapter that halfords were also selling. The instructions were very clear and came with all I needed. This product is all you need and was worth the money"

~ By Benjani ~

Product Availability

If You Cannot Place An Order

In the unlikely event that you are able to place an order for an out-of-stock item, we will contact you via email or phone.

Reserved In-store But Not Available

An item might be available to Reserve And Collect, however it may not be in stock in your local Halfords store. This is because, occasionally, we run out of stock of a popular product and there is a short time lapse before we can update the site.

In the rare instance that items are reserved in a store but are not available we will do our best to contact you as soon as possible to advise, provided we have your email address and/or contact number.

Direct Delivery Items

Some items are delivered directly to you from the supplier and may be on a longer delivery time. The delivery time for all products is on the product detail page. (Excludes ROI)

Online And In Store Pricing

We work hard to offer our customers the best prices we can. As part of this we offer some deals online that may not be available in store.

When you see the words ’Web Exclusive’ attached to a product, this means either that the product is only available online or that the product is cheaper online than in store.

When you use our Reserve And Collect service you pay the price that is displayed on the website, even if it is cheaper than in-store.

Products

We currently have over 8,000 products that are available online and in-store from Boardman bikes, and this number is continuously growing.

Registration and Log-in

Do I Have To Register Before I Buy?

No, you do not have to register to use Halfords online. All you have to do is enter your contact, payment and delivery details in the checkout process. You will be given the option to register after you have completed the purchase if you wish to do so.So feel free to browse our range of sat navs to high end boardman range.

Why Should I Register?

If you register, you'll save time in the future when you buy items at Halfords online, as you won’t have to enter your details each time you visit the site.

How Do I Register?

To create an account you'll need to register, and provide your contact name, address details, email address and set up a password.

How Do I Change My Details?

To update your details, log in and you'll be able to change your personal details, update or add an address or view your order status.

What If I Forget My Password?

Directly underneath the place where you enter your password, there is a link called ‘Forgotten password?'. Please click this link.

You will be prompted to enter your email address and follow the on-screen instructions to ‘send me my password’. We will email your password to you immediately.

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Ask and Answer

Where can I ask / answer questions?

You will have the chance to ask questions every time you visit one of our product pages, from bikes to camping equipment. Ask a question about the product and our halfords experts will be able to help. However, your involvement is more than this: we want to hear your suggested answers to other questions along with the views of the Halfords experts. By answering questions, you'll be helping other customers to choose the correct product they need.

How do I ask a question?

  1. Find the product you wish to ask a question about, either by using the drop down menus or the
    search box at the top of the page.
  2. Click on the 'Ask a New Question' button under the 'Customer Q&A' tab on the product page.
  3. Sign in using your halfords login. If you're not registered, then it's really quick to sign up.
  4. Ask your question!

Hints & Tips

  • Keep the question relevant to the product for the quickest and most helpful response.

How do I answer a question?

  1. Once you have found the question you wish to answer, click on the 'Answer this Question' button next to the query.
  2. Sign in using your halfords login details. If you're not registered, then it's really quick to sign up.
  3. Answer the question and help other customers!

Hints & Tips

  • Make sure the answer addresses the question being asked.
  • Explain as much as possible - remember, you are helping someone make their decision on a product!

Please note, we cannot publish the following:

  • Customer Service Issues - If you have an issue with your order, please contact Customer Service
  • Personal Contact Information - We want to protect your privacy
  • Information about other companies and websites information about price

Including any information about the above will mean your question or answer will not appear.

Step-By-Step Guide Online

Ordering online

Purchasing Online

  1. Find the product you want.
  2. Click 'Add to basket' button. When in your basket you will be notified of any essential products which are necessary to make your item work when you get it home.
  3. Once you've added all your items to your basket, click the choose collection or delivery.
  4. Tick the radio button for your preferred option and click the 'Continue to Checkout' button.
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Click & Collect

  1. Enter your preferred town or postcode to see product availability in the nearest 5 stores. If the product is in stock, it will be ready for you to collect within one hour. If it is not in stock, then it will be delivered to store and ready for you to collect from 1pm Monday to Friday and it will be ready to collect from 1pm the following day including Saturday. Orders placed on Saturday will be available for collection after 1pm Monday, and orders placed on Sunday will be available for collection after 1pm Tuesday.
  2. Select your preferred store, or you can still choose to have delivery to your home or work.
  3. Enter your contact details and click the "Confirm reservation" button.
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Registered Customers

If you are already registered:

  1. Go to 'log-in' at the top of the site.
  2. Enter your user name and password and click 'log-in'.
  3. Check your contact and delivery details are correct. You can choose to deliver to an alternative address.
  4. Choose your preferred delivery date, if applicable.
  5. Enter your payment details.
  6. Enter a promotional code if you have one.
  7. Click on 'Confirm Order'.
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New Customers

If you are a new customer or choose not to register:

  1. Enter your contact details.
  2. Enter you delivery address.
  3. Choose your preferred delivery address.
  4. Choose you payment details.
  5. Enter a promotional code if you have one.
  6. Click on 'Confirm Order'.
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Reservations

When reserving items, we will give you a reference number online and also via email and/or text if you have provided an email address and/or mobile phone number.

If you have ordered items for delivery we will give you an order reference number online and also via email. We will keep you informed on the progress of your order via email and text if you have provided a mobile phone number.

You can also track your order through ‘My Account’. You can use all these tools if you are buying anything on the site, follow how your order is progressing and find out delivery times.

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How to Shop

When you shop at Halfords, we make sure you don't have to worry about anything. There are three ways to shop at Halfords, In-store, Collect-In-Store, Buy Online for Home Delivery

You choose how to shop

450 stores

Visit and shop in over 450 stores nationwide. Click here to find your local store.

Halfords.com

Visit www.halfords.com to browse our products, or enter the relevant six-digit product code (featured in our press adverts) in the quick shop or search box to find what you’re looking for.

We make it easy

Collect In Store

Check the availability of the product you want and collect it in your chosen store by using the stock checker on each product page. If the product is in stock, reserve it online and it will be ready to collect within one hour. If it is out of stock, order the product before 3pm Monday to Friday and it will be ready to collect from 1pm the following day including Saturday. Orders placed on Saturday for collection after 1pm Monday and order Sunday for collection after 1pm Tuesday.

Home Delivery

Goods can be delivered to your home or work address.

Registration

Do I have to register before I buy?

No, you do not have to register to shop on Halfords.com. For a quick and easy online checkout simply enter your contact, delivery and payment details in the checkout process. You will be given the option when you have completed your purchase to register if you wish to do so.

Why should I register?

If you do decide to register you will save time when purchasing in the future as you won’t have to enter your personal details each time you visit our site, plus if you opt to, you’ll receive regular new and information on Halfords products and services, plus special offers and promotions.

How do I register?

Create an account by clicking on ‘Register’ at the top of the site. You will be asked to complete your email address, set up a password and enter your name and contact address details. Click to Register

What if I need to change my details?

To update your details simply go to ‘Log in’ at the top of the site to change your personal details, update or add an address or view your order status.

What if I forget my password?

Click on ‘Register’ or ‘Log in’ at the top of the site and then click ‘Forgotten Password’. You will be asked to enter your email address and then click on ‘send me my password’. Your password will then be emailed to you.

Finding a Product

Whether you’re browsing or looking for something specific, we’ve got a range of online tools to help you find the product(s) you want.

How do I find a product?

You can browse our main online from the top navigation bar which appears continuously throughout the site by clicking onto one of the department links e.g. Sat Nav & GPS. Continue clicking within the category until you find what you are looking for. For example, to find a bike helmet, click on Bikes, Bike Accessories, Bike Helmets.

Alternatively you can search using the box at the top of the site by entering either a keyword for example ‘sat nav’, or the six-digit product code that appears in our press advertisements.

Can I filter the list of products?

When you get to a list of products you can refine the number that appear by choosing a brand name and/or minimum and maximum price in the filter at the top of the product list. Where product comparison is available you can filter the list of products by choosing the attribute that is key to your requirements.

How do I know if a product is in stock?

Product availability is displayed on the product detail page, showing whether the item is available to Collect In Store or for delivery to your home or work.

Availability

Please use the stock checker on each product page to check the item you want is available in your nearest store.

Very occasionally, we may run out of stock of a popular product and there is a short time lapse before we can update the site. In the unlikely event that you are able to place an order for an out–of–stock item, we will contact you via email or phone.

In the rare instance that items are reserved in a store but are not available, if you have provided your email address and/or mobile phone number we will endeavour to contact you as soon as possible to advise.

Direct Delivery Items

Some items are delivered directly to you from the supplier and may be on a longer delivery lead–time. The delivery time for all products is displayed on the product detail page.

Does your website have the same products and pricing as your stores?

We regularly offer online deals that may not be available in-store. ‘Web Exclusive’ refers to a product that is only available online or means that the product is cheaper online than in–store.

Products

We currently have a wider range of products online than our larger stores as we also have an extended online only range of child car seats, wheeled toys, outdoor leisure, and more.

Pricing

We work hard to ensure we offer you the best prices possible. As part of this, we offer online exclusive deals that may not be available in-store. When you order online to collect in store you pay the price that is displayed on the website, even if it is cheaper than in-store.

How To Shop Online

At Halfords we want to make shopping with us as easy and convenient as possible. That's why we offer you choices on how to shop. If you have seen something online that you would like to get straight away, use our Collect In Store service to reserve your item(s) online and collect from your local store today, or to have them delivered to store tomorrow. Alternatively, order online and we will deliver to your home or place of work, on a day of your choice.

How do I buy online?

We work hard to make sure that shopping with us online is easy, so here's a helpful step-by-step Guide to Purchasing on Halfords.com:

1) Find the product you want. See ’Finding a Product’ for help.

2) Click the ’Add to basket’ button. When the product has been added to your basket, you will be notified of any essential products that are necessary to make your item work when you get it home and given the option to add them to your basket if required.

3) Once you have added all the items you want to purchase to your basket, click ’Continue’.

4) Select the radio button for your preferred option and click the ’Checkout’ button.

The next steps depend on whether you choose to Collect your item(s) in store or have them delivered:

Collect In Store

Home Delivery

  1. Enter your preferred town or postcode to see the availability of your item(s) at your 5 nearest stores.
  2. Select your preferred store, or alternatively, you can still choose to have delivery to your home or place of work.
  3. Enter your contact details and click the ‘Confirm Reservation’ button.
  1. Enter your contact details or Log In if you have already registered..
  2. Check your contact and delivery details are correct. You can choose an alternative delivery address or change any details as required.
  3. Choose your preferred delivery date, if applicable.
  4. Enter your payment details.
  5. Enter a promotional code if you have one.
  6. Click on ‘Confirm Order.’

For reservations, we will give you a reference number online and also via email and/or text if you have provided an email address and/or mobile phone number.

If you have ordered items for delivery we will give you an order reference number online and also via email.

We will keep you up-to-date with the progress of your order via email and text if you have provided a mobile phone number.

You can track your order status online in ‘My Account’.

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Halfords App

Features of the Halfords app

Our new app not only looks great but it has some awesome features too. Take a look at a few of the ways you can shop with Halfords.

  • Scanner: Scan barcodes to get more details on a product.
  • View the videos: See our great videos in a handy list. From how to's to product videos, find everything you need in one place.
  • Share the Content: Show your friends and family what you've bought.
  • Order From Your Mobile: Find what you're after with the tap of a button.
  • Store Locator: Find your nearest store in seconds.
  • Call a Store: Get in touch with a store. We're here to help.

So, how do I get my hands on it?

Our app works with both iPhone and Android, so it should be compatible with most phones.
Just head to the iTunes or Android store on your phone and get downloading.
Remember, it's free. So what are you waiting for?

*Halfords are not responsible for the content of external sites

Halfords - Our Price Match Promise

We won't be beaten on price.

At Halfords we strive to offer our customers first class service and products at competitive prices.

In order to uphold our Price Promise to not be beaten on price, we actively monitor the prices offered by our competitors daily and adjust our own pricing accordingly.

If you find a cheaper price we'll match it, and if you find it after you've purchased from us we'll refund the difference within 7 days of receipt of your goods.

Simply take a print out of the competitor's online price into any Halfords store, ensuring, date and price are shown and we will match the competitor price if within policy.

Terms & Conditions

  • The competitor's item must be identical (colour, size etc)
  • The competitor's item must be in stock at the time of match
  • The competitor's price must include delivery
  • The competitors price must be publically advertised online and cannot include any membership/personal discounts
  • We cannot match bulk promotional offers such as buy one get one free
  • The competitor must be based in the UK and sell direct to customers (no auction or marketplace retailers)
  • No other promotional offers or vouchers can be used on top of a price match
  • We will match within 7 days of receipt of purchase
  • We will match in store if our online price is lower than our store price
  • We will not match against clearance, closing down sales or specialist retailers such as market stalls.