We're here to help. So, if you feel we've missed the mark somewhere, or there's been a slip up along the way, then don't hesitate to get in touch.
To get the most direct solution to an issue or complaint you have, it's probably best to firstly contact the manager of your local store. If you still can't get the answer you're after, then feel free to get in touch with our helpful Customer Services Team.
Need to Contact Us?
For Customer Services call: (+44) 0345 504 53 53*, or use the Contact Us Form at the bottom of this page (*Calls to 03 numbers from private phones (including mobiles) are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.)
If you have a query related to one of the below services, please click the relevant link to go to their homepage, or get in touch with them using the below details:
Cycle2Work: (+44) 0345 504 6444 open from 08:00 to 19:00 Monday to Friday,
Bikes4Work: (ROI Only) (+44) 0345 504 6444 open from 08:00 to 19:00 Monday to Friday,
Halfords Autocentre:(+44) 0800 037 0800 open from 8:30am to 5:30pm Monday to Friday
Insurance Replacement (+44) 0845 077 8835 open from 08:00 to 19:00 Monday to Friday
If you've got any other queries, then check out the links below and we may have the answer you're after.
For our Customer Services section (Delivery, returns etc.) click here
For our Advice Centre (Buyers Guides, How to Guides etc.) click here
As much as we'd like to help everyone who contacts us, we receive an average of five requests for support each day. Unfortunately it's just not possible for us to help everyone.
So at Halfords we made the decision to make a big difference to one charity and we direct all of our focus there.
In addition, this year over 10,000 children have attended a free Kids Bike Club at our stores to learn the basics of bike maintenance. We are also supporting the Scout Association too, helping Cubs towards their cycle badge.
We would like to wish you every success with your fundraising.
Are you looking to contact or visit a particular store? Find all the details you need by clicking right here.
Where Is My Order?
(UK only) Have you recently placed an order with us and want to track its whereabouts? If so please click here.
When's Good to Call Customer Services?
Our Customer Services team are on hand 7 days a week:
Monday - Friday 09:00 - 20:00
Saturday - 09:00 - 18:00
Sunday - 10:00 - 17:00
Bank Holidays - 09:00 - 18:00
How do I get in Touch?
CALL: (+44) 0345 504 53 53 (*Please refer to your service provider for call charges. Calls may be recorded for training and monitoring purposes)
Halfords Customer Services Department, Halfords Group plc, Washford West, Redditch, Worcestershire, B98 ODE
*If you're writing to us, don't forget to include the following just to help us out:
Phone number, your address & postcode, the store you visited and the order number or product item code
EMAIL: Please fill out the Contact Us form below.
If you've got any attachments you'd like to add, don't worry. Just reply directly to the email confirmation you receive, with your attachments.