Want to get in touch?
We're here to help. So, if you feel we've missed the mark somewhere, or there's been a slip up along the way, then don't hesitate to get in touch.
To get the most direct solution to an issue or complaint you have, it's probably best to firstly contact the manager of your local store. If you still can't get the answer you're after, then please feel free to get in touch with our helpful Customer Services Team.
Need to Contact Us?
For Customer Services call: (+44) 0345 504 53 53*, or use the Contact Us Form at the bottom of this page
(*Calls to 03 numbers from private phones (including mobiles) are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.)
If you have a query related to one of the below services, please click the relevant link to go to their homepage, or get in touch with them using the below details:
Halfords Cycle Republic: (+44) 01527 505618 open from 9:00 to 20:00 Monday to Friday
Cycle2Work: (+44) 0345 504 6444 open from 08:00 to 19:00 Monday to Friday
Bikes4Work: (ROI Only) (+44) 0345 504 6444 open from 08:00 to 19:00 Monday to Friday
Halfords Autocentre:(+44) 0800 096 4216 open from 8:30am to 5:30pm Monday to Friday
Insurance Replacement (+44) 0845 077 8835** open from 08:00 to 19:00 Monday to Friday
**Calls cost 1.67 pence per minute plus your telephone company's network access charge.
If you've got any other queries, then check out the links below and we may have the answer you're after.
For our Customer Services section (Delivery, returns etc.) click here
For our Advice Centre (Buyers Guides, How to Guides etc.) click here
Halfords Marketplace and Contacting Approved Partners
If you have a query or question about an order made from an Approved Partner then you'll need to get in touch directly with the Approved Partner.
If you have an account on the Halfords website and want to get in touch with the Approved Partner, then go to the My Account page and then your orders page. Click on the order you'd like to contact the seller about, and select Contact Seller. Then, choose the reason for contacting the seller and enter your message before selecting Send.
If you don't have an account, simply go to the Track My Order page and enter your order number and email. Then select Contact Seller, choose the reason for contacting the seller, and enter your message before sending.
Once you've sent an email to an Approved Partner, they'll need to respond to you within 3 working days. If they haven't acknowledged your email within 3 days, then please contact Halfords Customer Services using the form at the bottom of this page. You'll need to send us the order number and the dates on which you contacted the seller so that we can look into this for you.
Please note: If you contact Halfords Customer Services before trying to make contact with the Approved Partner then you'll be asked to contact the Approved Partner as the first step.
As much as we'd like to help everyone who contacts us, we receive an average of five requests for support each day. Unfortunately it's just not possible for us to help everyone.
So at Halfords we made the decision to make a big difference to one charity and we direct all of our focus there.
In addition, this year over 10,000 children have attended a free Kids Bike Club at our stores to learn the basics of bike maintenance. We are also supporting the Scout Association too, helping Cubs towards their cycle badge.
We would like to wish you every success with your fundraising.
Are you looking to contact or visit a particular store? Find all the details you need by clicking right here.
Where Is My Order?
(UK only) Have you recently placed an order with us and want to track its whereabouts? If so please click here.
When's Good to Call Customer Services?
Our Customer Services team are on hand 7 days a week:
Monday - Friday 09:00 - 20:00
Saturday - 09:00 - 18:00
Sunday - 10:00 - 17:00
Bank Holidays - 09:00 - 18:00
How do I get in touch?
CALL: (+44) 0345 504 53 53 (*Please refer to your service provider for call charges. Calls may be recorded for training and monitoring purposes)
Halfords Customer Services Department, Halfords Group plc, Washford West, Redditch, Worcestershire, B98 ODE
*If you're writing to us, don't forget to include the following just to help us out:
Phone number, your address & postcode, the store you visited and the order number or product item code
EMAIL: Please fill out the Contact Us form below.
If you've got any attachments you'd like to add, don't worry. Just reply directly to the email confirmation you receive, and remember to attach the relevant files.
If you'd like to contact us directly via email, please use firstname.lastname@example.org
History of Halfords
Take a look at Halfords fascinating history how the company started, what we've achieved over the years and our plans for continued success with our timeline below:
1892 - Halfords Cycle Company Limited is formed by Mr F.W. Rushbrooke in Birmingham, England as a local hardwares store.
1910 - A further 110 retail stores are opened to the public throughout England.
1934 - The first Scottish store opens in Glasgow.
1939-1940 - With many members of the workforce serving their country at war, wives and families of managers take over running the stores.
1953 - Mr F.W. Rushbrooke passes away.
1955 -The main Corporation Street building in Birmingham burns to the ground, although just 10 days later the company is back up and running in a temporary building in Kyotts Lake Road.
1957 - Halfords celebrates its 50th Jubilee year with a special conference for all managers and a dinner at the Grand Hotel in London.
1959 - Halfords returns to Corporation Street and opens it's new head office.
1965 - The company shortens its name to Halfords Limited.
1969 - Burmah Oil buys Halfords Limited, meaning the company portfolio now includes 317 stores and begins trials of specialist motor stores.
1971 - Halfords Limited moves to a new head office and warehouse in Redditch.
1973 - Halfords opens a motor accessories outlet in Bradford and expands to Holland with the purchase of a small Dutch company, managed by Mark Rushbrooke, grandson of the company's original founder.
1975 - Mark Rushbrooke returns to the UK for Halfords 'Year of Revival', helping the company to make steady progress and advance after several difficult trading years.
1984 - The first Halfords out-of-town superstore opens in Croydon, introducing the new blue, red and white corporate identity.
1989 - Halfords Limited is sold to the Ward White Group, which is then acquired by The Boots Company.
1990-2000 - Halfords continues to go from strength to strength, generating consistently high sales and establishing itself as a market leader in its field.
New arcade store formats are trialled successfully, leading to the production of sub-shops for Bikehut, Audio, Parts, Touring and Ripspeed.
Halfords first e-commerce store goes live.
2001 - Halfords introduces a new orange and black logo and corporate/brand identity.
2002 - Halfords is acquired from The Boots Company by CVC Capital Partners.
2004 - Halfords is floated on the London Stock Exchange as a FTSE Top 250 company.
The first Republic of Ireland store opens in Coolock, Dublin.
2006 - Halfords.com is named as the 2nd most visited UK sport and fitness retail website, and also becomes the top Halfords store for sales.
2007 - Halfords goes multi-channel with the introduction of Reserve & Collect
2008 - Halfords new-look fully-integrated website goes live and a new catalogue ordering service is launched.
2009 - Halfords.ie website goes live
2013 - Halfords.com website is completely revamped with a clearer layout, and a new streamlined Click & Collect service