We are a family owned UK business set up to promote cycling by providing a high level of customer service and products that are fit for purpose and with added features and benefits. We hope that by helping you buy the right bike you will enjoy cycling and continue to cycle.
Having been involved in the Bicycle Industry for over 20 years we are now using that experience to offer you a range of bikes based on high quality components, their suitability for the UK conditions and their features that benefit you. Price is important, however, the specification must be at the right level for your requirements and riding style.
Utilising our knowledge, experience and contacts we have developed our products working directly with major factories who supply many of the worlds leading cycle brands. These sourced models are built to our specifications and strict quality requirements and by importing these models directly ourselves it means there are less links in the Supply Chain and we are, therefore, able to bring you superb value for money, well specified bikes with fresh modern designs and great functionality.
Our aim is to keep our overheads to a minimum and be as competitive as possible, so to do this we work with a very experienced distribution company to benefit from their expertise, knowledge and investment. They provide us with a superb logistics and parcel tracking service via state of the art systems. BikesDirect365 offers an impressive range of bikes for the whole family aimed at the recreational leisure cyclist including bikes for Children 3yrs+, Juniors 5yrs+, Youth 8yrs+, BMX, Dirt Jump, Mountain Recreational, Mountain Performance, City Trekking, City Urban, Road & Fitness, Folding and Tandem bikes. Something for everyone!
Why by from us:
- We're a UK company who specialise in and understand bikes
- Impressive range of quality bikes for the whole family
- Same day dispatch for orders confirmed by 1 oclock
- Standard parcel delivery is 2 working days
- Our direct sourced bikes offer unbeatable quality and price
- High level of customer service and many repeat customers
- Full manufacturers warranty for peace of mind
Best advice available. Contact us on 01509 857008 or at email@example.com
All standard build bikes are delivered approx. 90 percent built and you will need to fit the pedals, saddle/post into frame, handlebars and front wheel. Instructions and basic tools are supplied. For your safety, and for legal reasons, we require that you have your bike assembled and adjusted by a trained competent cycle mechanic before use. You must seek professional advice before using the product. As the owner of the product you are solely responsible for the cost of correct assembly and properly maintaining product in a safe operating order.
To return a product it must be unused, complete and in its original condition including all of its original packaging so resellable at its full retail price. You must advise within 14 days of receiving your item and we must receive it back within 28 days of being signed for. You must have authorisation from us to return the product. Please make sure you enclose a covering note stating your returns number which we will provide, full name, address, order number and a brief note stating the reason for the return.
It is your duty of care to ensure the return is packed as received (outer and internal packaging) with the parts secured to avoid any damage in transit. If a product is received back with extra damaged we will not refund the full amount.
When returning any item for any reason it is your responsibility until they are delivered to us. We cannot be held responsible for any lost or damaged items whilst on their way to us. Ensure you send using a tracked service and with cover against loss or damage to protect yourself. BikesDirect365 do not offer a free returns service. You will be responsible for the costs of returning an unwanted item. If the item you are returning is faulty or was incorrectly supplied we will arrange collection using our transport partner.
Keep hold of the original packaging until you're fully satisfied with your purchase as it will be needed if a bike / product is to be returned.
In the unlikely event your bike has a missing or damaged part please contact us at firstname.lastname@example.org or on 01509 857008 within 72 hours of delivery giving as much detail as possible, so we can look to resolve the issue to your full satisfaction without returning the bike.
PLEASE NOTE: All bikes are supplied in the manufacturers export carton. Potentially, slight marking could happen in transit as these are bulky items.
If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund (subject to a 15% restocking and handling fee) provided that all goods are returned in a perfect, resellable condition within 14 days. However, no carriage refunds can be given.
It will always be our first priority to try and rectify the issue you may have rather than take the bike back. If an exchange is requested a replacement will be sent when we have available stock.
We aim to process returns in 7 days, but please allow up to 14 days for exchange/refund.
All goods supplied by Direct365 Ltd are covered by manufacturers? warranty. Generally speaking, warranties cover manufacturing defects but do not cover damage caused by crashing, abuse, stunts and general wear and tear. It is your responsibility to ensure bikes are built correctly and well maintained with regular servicing as brake and gear cables will stretch over time with use, so will need adjustment to keep them running smoothly. A bike should be serviced regularly and we strongly recommend this is every 3 months to maximise the life of moving parts. The first service must be within the first 3 months of ownership and proof will be needed to support any warranty claim.
Activities such as "wheelies", stunt riding or jumping constitute misuse and will invalidate any guarantee that may be offered. We will not accept any third party costs involved whatsoever in maintaining, assembling, replacement or returning the product..
Generally, warranty is at least 1 year but on most bikes frames have a 5 year warranty period against manufacturing defects with the forks and components 1 year.
Proof of purchase will need to be provided and the guarantee is non-transferrable from the original purchaser.
If an item has failed prematurely please contact us on 01509 857008 with details of the product and fault. Certain products may need to be returned for inspection and possible repair.
We are open Monday to Friday from 9 o'clock until 5 o'clock Mon - Thurs. 9am-3pm Fridays. Closed weekends and public holidays.