We are a website specializing in camping equipment for professionals, beginners and aficionados alike. We supply a large variety of products ranging from tents, bedding, furniture, lighting, cooking, festival gear, Duke of Edinburgh essentials and everything else you need to make your camping outdoor experience better and more memorable. We are proud of the products and service we offer including our fully tracked delivery and efficient customer service, as well as our best price promise policy. Our website is easy to use, intuitive and offers a secure and fast checkout process. With the growing popularity of camping and outdoor living, the brand Yellowstone has been at the forefront of providing innovative products for the outdoor enthusiast. Trackpack Limited is proud to present the new ranges, which have been developed in partnership with the manufacturers. The emphasis has been to build a comprehensive product range, which is of the highest quality, and at the most competitive cost. All our products undergo rigorous testing at every stage of development and production to ensure that each product conforms to the appropriate regulatory standards and directives that apply.
Returns & Exchanges Returns policy You may return any item purchased for a full refund, provided it is unopened in its original packaging. Please note that refunds on returns will only be processed once the product being returned to us and when the item has been checked. After checking the item, we shall be in contact with you to let you know that the refund has been rejected or processed. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We want to make returning unwanted items to us as easy as possible. A copy of the form can be downloaded from our website returns page. Please complete the form and return it along with your items to the address listed. 14 Days money back policy We want you to be fully satisfied with every item that you purchase from Outdoorcampingdirect.uk. If you are not satisfied with a purchase, you may return most items within 14 days from date of purchase for a full refund of the purchase price, minus shipping, handling or other additional charges. The item must be returned to Outdoorcampingdirect.uk in good condition, in original boxes, with all paperwork, parts and accessories to ensure full credit. Please note that Outdoorcampingdirect.uk cannot take back returns of products purchased from other stores. We can only accept items returned in original condition (with original packaging). Please remember the product remains yours until successfully received by our Distribution Centre. Product Warranty Some brands will offer their own warranty that will be fully documented within the product package you receive. For all other products, we offer a standard 30 day faulty product warranty as detailed in the ?Faulty or Incorrect Item delivered? section below. Exchanges If you wish to exchange any items (change of size/colour/product) within 14 days of receiving your order, please complete the returns form and send the products back to us for a full refund. Please reorder your required items to ensure you receive your required items promptly. We can only accept items returned in original condition (with original packaging). Please remember the product remains yours until successfully received by our Distribution Centre. Faulty or Incorrect item delivered If a faulty item is delivered, or you receive an incorrect item, you will be offered a replacement. If this is not satisfactory, a full refund will be offered and you will be required to contact us to return the item. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer. Unfortunately, if you arrange to return an item yourself, we will not be able to claim refund for the cost of shipping. Order cancellation If you wish to cancel an order that has NOT been dispatched a full refund will be issued, you must phone us immediately (not by email). Should you wish to cancel goods that have left our Distribution Centre, orders may be subject to a returns charge plus the original delivery charge. Returns are determined by our courier company. Once known we will inform you of these. Returns form When returning an item to Ourdoorcampingdirect.uk for refund, exchange or faulty replacement it is essential that you fully complete the returns form and include it with your return within the package. The returns form can be downloaded from our website on the returns page.