Customer Services

You choose how to shop

450 stores

Visit and shop in over 450 stores nationwide. Click here to find your local store.

Halfords.com

Visit www.halfords.com to browse our products, or enter the relevant six-digit product code (featured in our press adverts) in the quick shop or search box to find what you’re looking for.

We make it easy

Reserve & Collect

Check the availability of your purchase for reserve online and collect from your chosen store by entering the six-digit product code at Halfords.com.

Text & Reserve

You can text us the item code, check stock in your local store and reserve on your phone. All you have to do it text the word item and the six digit item code to 81707

• To find the right Car Battery for your car text the word battery and your vehicle registration to 81707
• To find the right Car Bulbs for your car text the word bulb and your vehicle registration to 81707
• To find the right Car Wiper Blades for your car text the word blade and your vehicle registration to 81707

Home Delivery

Goods can be delivered to your home or work address.

Registration

Do I have to register before I buy?

No, you do not have to register to shop on Halfords.com. For a quick and easy online checkout simply enter your contact, delivery and payment details in the checkout process. You will be given the option when you have completed your purchase to register if you wish to do so.

Why should I register?

If you do decide to register you will save time when purchasing in the future as you won’t have to enter your personal details each time you visit our site, plus if you opt to, you’ll receive regular new and information on Halfords products and services, plus special offers and promotions.

How do I register?

Create an account by clicking on ‘Register’ at the top of the site. You will be asked to complete your email address, set up a password and enter your name and contact address details. Click to Register

What if I need to change my details?

To update your details simply go to ‘Log in’ at the top of the site to change your personal details, update or add an address or view your order status.

What if I forget my password?

Click on ‘Register’ or ‘Log in’ at the top of the site and then click ‘Forgotten Password’. You will be asked to enter your email address and then click on ‘send me my password’. Your password will then be emailed to you.

Finding a Product

Whether you’re browsing or looking for something specific, we’ve got a range of online tools to help you find the product(s) you want.

How do I find a product?

You can browse our main online from the top navigation bar which appears continuously throughout the site by clicking onto one of the department links e.g. Sat Nav & GPS. Continue clicking within the category until you find what you are looking for. For example, to find a bike helmet, click on Bikes, Bike Accessories, Bike Helmets.

Alternatively you can search using the box at the top of the site by entering either a keyword for example ‘sat nav’, or the six-digit product code that appears in our press advertisements.

Can I filter the list of products?

When you get to a list of products you can refine the number that appear by choosing a brand name and/or minimum and maximum price in the filter at the top of the product list. Where product comparison is available you can filter the list of products by choosing the attribute that is key to your requirements.

How do I know if a product is in stock?

Product availability is displayed on the product detail page, showing whether the item is available to Reserve & Collect or for delivery to your home or work.

Availability

A product may be available to Reserve & Collect and for delivery to home or work. However, while an item may show as available to Reserve & Collect, it may not necessarily be in stock in a store near you.

Very occasionally, we may run out of stock of a popular product and there is a short time lapse before we can update the site. In the unlikely event that you are able to place an order for an out–of–stock item, we will contact you via email or phone.

In the rare instance that items are reserved in a store but are not available, if you have provided your email address and/or mobile phone number we will endeavour to contact you as soon as possible to advise.

Direct Delivery Items

Some items are delivered directly to you from the supplier and may be on a longer delivery lead–time. The delivery time for all products is displayed on the product detail page.

Does your website have the same products and pricing as your stores?

We regularly offer online deals that may not be available in-store. ‘Web Exclusive’ refers to a product that is only available online or means that the product is cheaper online than in–store.

Products

We currently have a wider range of products online than our larger stores as we also have an extended online only range of child car seats, wheeled toys, outdoor leisure, and more.

Pricing

We work hard to ensure we offer you the best prices possible. As part of this, we offer online exclusive deals that may not be available in-store. When you use our Reserve & Collect service you pay the price that is displayed on the website, even if it is cheaper than in-store.

How To Shop Online

At Halfords we want to make shopping with us as easy and convenient as possible. That’s why we offer you choices on how to shop. If you have seen something online that you would like to get straight away, use our Reserve & Collect service to reserve your item(s) online and collect from your local store today. Alternatively, order online or over the phone and we will deliver to your home or place of work, on a day of your choice.

How do I buy online?

We work hard to make sure that shopping with us online is easy, so here's a helpful step-by-step Guide to Purchasing on Halfords.com:

1) Find the product you want. See ’Finding a Product’ for help.

2) Click the ’Add to basket’ button. When the product has been added to your basket, you will be notified of any essential products that are necessary to make your item work when you get it home and given the option to add them to your basket if required.

3) Once you have added all the items you want to purchase to your basket, click the ’Choose Collection or Delivery button’.

4) Select the radio button for your preferred option and click the ’Continue to Checkout’ button.

The next steps depend on whether you choose to reserve and collect your item(s) or have them delivered:

For reservations, we will give you a reference number online and also via email and/or text if you have provided an email address and/or mobile phone number.

If you have ordered items for delivery we will give you an order reference number online and also via email.

We will keep you up-to-date with the progress of your order via email and text if you have provided a mobile phone number.

You can track your order status online in ‘My Account’.