Customer Services

Policies & Regulations

Privacy Policy

Halfords is registered under the Data Protection Act, so we are committed to protecting your privacy and have taken steps to explain this online. We use the information we collect to enhance and improve your experience of using our websites.

Privacy Policy

Halfords and Halfords Autocentres are part of the Halfords Group

The Halfords group is registered under the Data Protection Act. We are committed to protecting your privacy and have taken steps to explain this in full below. We use the information we collect to enhance and improve your experience of using our websites. We do not disclose your information to anyone outside of Halfords unless we receive your permission to do so. We explain here, for your reassurance, why we ask for information and how this information is likely to be used. You can then make informed choices about the information you provide on the Halfords websites.

1. About Halfords: where your information goes - and where it does not go

When you give us information on any Halfords website, it may be analysed and used occasionally by Halfords. We will only disclose information to any other third parties if a) we have your express permission to do so where such information is personal, or b) it is in connection with the transfer of all or substantially all of Halfords assets or stock by way of merger, acquisition, reorganisation or otherwise, or c) it is in connection with our use of Cookies as explained in paragraph 4 below. The usage of this information is listed below.

2. Your personal information - what it's used for

a) To enable us to provide you with marketing and customer services: If you have requested extra services such as ordering a catalogue we ask for your contact details, such as your e-mail or your home address. We can then tell you about new products and services that we think will be of interest to you, or to sort out any queries you may have about using the sites. We aim to keep our contact with you to an acceptable level. You will only ever receive information from Halfords unless you have given us your permission to pass on your details to external third parties.

b) To provide an improved service: There is more detailed information that we ask for and it is optional that you provide it. This information allows us to update and improve the contents of our sites.

c) To learn about what our customers want: In addition, the extra information we ask for helps us to understand more about the kinds of people who benefit most from using our websites. We think it's important to understand our customers well enough to keep improving our service for them.

d) To tell you about products and services we think you'll like: We also learn about our customers by tracking their movements around the sites. Individuals are not identified, but the results of customers' preferences and their use of the sites are analysed en masse. Certain groups of people may be sent further information about products and services, based on that analysis. You have a right not to receive this information dash; see more information in point 3 below.

e) Where we use other companies to assist in the processing of your order (e.g. packing and delivering of orders, processing credit/debit card transactions, fraud prevention) we may pass sufficient information to these companies to allow them to provide the service we have requested. The companies concerned are not permitted to use the information supplied for any other purpose.

3. If you do not wish to receive information from Halfords

When you register with Halfords.com either on our website or through a competition or other option you will be asked to tick a box if you wish to receive information on the latest Halfords promotions and special offers, are happy to be contacted by Halfords for research purposes and are happy to be contacted by other reputable companies with related offers. We never disclose your information to anyone outside Halfords unless you give us permission to do so. If at any time you no longer wish to receive information from us, please email us at customer.services@halfords.co.uk.

4. Cookies

Halfords websites use cookies for several reasons:

  1. To allow you to carry information across pages of our website and avoid having to re-enter information when you return to the site. This will help save you from re-entering details when using the tools on our site.
  2. To measure our website traffic and analyse how our website works. This will allow us to make changes to the website in the future and make it easier to use.
  3. To deliver more relevant advertisements on other websites by showing you products you might be interested in based on your most recent visit to our site.
  4. To deliver more relevant email marketing by presenting you with products you might be interested in based on your most recent visit to our site.

You can accept or decline cookies by modifying the settings in your browser. Please note that if you disable all cookies then you will not be able to access many parts of the Halfords websites or shop in our online stores.

For more information on what cookies are, which cookies are used by Halfords and how to set your preferences, please read our cookie policy.

We use Coremetrics Web Analytics to anonymously collect data about your visits to our website which we use to improve how our website works. If you do not want this data about your visits to be collected you can Opt Out.

Our Coremetrics site usage statistics system allows you to view or change your profile. There are 3 different levels of data collection:


Anonymous Visitor

This setting allows Coremetrics to anonymously capture the visitor's web actions (including the data collected in Coremetrics reporting). All actions are grouped with all other anonymous visitors.

Total OPT OUT

The data is not collected by Coremetrics' data collection front-end servers, and consequently is not included in Coremetrics reporting.

Cancel OPT OUT

This setting will again allow Coremetrics to capture all Web actions, and includes the data collected in Coremetrics reporting.

View Current Opt-out Status

5. Subject Access Notice

Under the Data Protection Act you are entitled to a copy of the information we hold about you. If you would like a copy of your information please write to the address below for an application form. Please note that there may be a charge of £10 for this service, as permitted under the Act.

 

e-Commerce Data Protection

Halfords Limited

Icknield Street Drive

Washford West

Redditch

Worcestershire

B98 0DE

Accessibility

At Halfords, we are committed to making our web information and services accessible to everyone, including those with disabilities or visual impairments. With this in mind we constantly strive to make Halfords.com as accessible as possible to our customers.

This website has been developed to meet Level One recommendations made by the W3C Website Accessibility Initiative (WAI) Guidelines, which complies with current UK legislation, including the Disability Discrimination Act (1995).

 

We intend to continue improving our accessibility, so if you have any difficulty accessing this site and require further help, or if you have any suggestions to help improve our accessibility, please contact us.

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