Customer Services

Shopping at Halfords

Step-By-Step Guide Online

At Halfords we want to make shopping with us as easy and convenient as possible. Shopping online, or reserving items online to collect in-store is simple - just follow our step-by-step guide.

Ordering online

Purchasing Online

  1. Find the product you want.
  2. Click 'Add to basket' button. When in your basket you will be notified to any essential products that are necessary to make your item work when you get it home.
  3. Once you have added all your items to your basket, click the choose collection or delivery.
  4. Tick the radio button for your preferred option and click the 'Continue to Checkout' button.

    5.  

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Collect In Store

Collect In Store:

  1. Enter your preferred town or postcode to see product availability in the nearest 5 stores. If the product is in stock, it will be ready you can collect within one hour. If it is not in stock, then it will be delivered to store and ready for you to collect from 1pm Monday to Friday and it will be ready to collect from 1pm the following day including Saturday. Orders placed on Saturday for collection after 1pm Monday and order Sunday for collection after 1pm Tuesday.
  2. Select your preferred store, or you can still choose to have delivery to your home or work.
  3. Enter your contact details and click the "Confirm reservation" button.

 

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Registered Customers

If you are already registered:

  1. Go to 'log-in' at the top of the site.
  2. Enter your user name and password and click 'log-in'.
  3. Check your contact and delivery details are correct. You can choose to deliver to an alternative address.
  4. Choose your preferred delivery date, if applicable.
  5. Enter your payment details.
  6. Enter a promotional code if you have one.
  7. Click on 'Confirm Order'.

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New Customers

If you are a new customer or choose not to register:

  1. Enter your contact details.
  2. Enter you delivery address.
  3. Choose your preferred delivery address.
  4. Choose you payment details.
  5. Enter a promotional code if you have one.
  6. Click on 'Confirm Order'.

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Reservations

When reserving items, we will give you a reference number online and also via email and/or text if you have provided an email address and/or mobile phone number.

 

If you have ordered items for delivery we will give you an order reference number online and also via email. We will keep you informed on the progress of your order via email and text if you have provided a mobile phone number.

 

You can also track your order through ‘My Account’. You can use all these tools if you are buying anything on the site from a Tent to a Boardman bike, follow how your order is progressing and find out delivery times.

 

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