Customer Services
Halfords Information
General Enquiries for In-Store
Your local Halfords store will be able to provide the fastest and most accurate answer to most queries. If possible, please contact them first, and they will endeavor to help you solve any issues.
Contact details for your nearest store can be found using our Store Locator
Customer Service and you
We are always committed to providing a high standard of customer service, however, there may be occasions when we have failed to meet your expectations.
If this is the case, in the first instance, please contact the Store Manager of the store you visited, as they can often resolve any enquiry or concern you may have, quickly and efficiently. Contact details can be found using our Store Locator
If you are still not satisfied, then our Customer Services department is at hand to assist.
You can contact us by:
email: customer.services@halfords.co.uk
Phone: Call 08450 579 000 (open Monday - Friday from 09:00-17:00, with the exception of Wednesday, open 10:00-17:00; Saturday from 10:30-16:00 and Sunday 11:00-16:00) Low call rate applies.
Fax: Send to 01527 513529
Post: Write to:
Customer Services Department
Halfords PLC
Redditch
Worcestershire
B98 0DE
You can also download a customer concern form to help us and you explain your query more thoroughly.
When contacting the Customer Service department, please ensure that you include your name, contact details, store location and full details about the subject of your enquiry/concern. We aim to solve your enquiry/concern as soon as possible.
Emails are responded to in the order in which they are received. Due to the volume of enquiries we receive, there may be a short delay, as we investigate every email before responding. Should your enquiry be urgent and you require a same-day response, please telephone 08450 579 000, and one of our Customer Advisors will be happy to offer immediate assistance.
If your enquiry is of a technical nature or you require further information on our products, please contact your local Halfords store.
Alternative contact details for corporate enquiries can be found at www.halfordscompany.com
Enquiries for Online Orders
For queries regarding orders placed online only, please contact our Halfords Direct Customer Services department.
You can contact us by:
Phone: Call 0845 121 6100 (open Monday-Friday 08:00-20:00; Saturday, Sundays and Bank Holidays 09:00-17:00) Low call rate applies.
Please have your online order reference ready to quote when calling to enable us to deal with your enquiry.
email: halfords.direct@halfords.co.uk
Please ensure you include your online order reference in your email to enable us to deal with your enquiry.
Post: Write to:
Halfords.com
Halfords PLC
Redditch
Worcestershire
B98 0DE
Please note we CANNOT deal with general or store enquiries on the above phone number or email address. General enquiries should be directed to your local Halfords store for the fastest response.
Emails are responded to in the order in which they are received. Due to the volume of enquiries we receive, there may be a short delay, as we investigate every email before responding. Should your enquiry be urgent and you require a same-day response, please telephone 0845 121 6100, and one of our Customer Service Advisors will be happy to offer immediate assistance.
