Customer Services

General Enquiries for In-Store

Your local Halfords store will be able to provide the fastest and most accurate answer to most queries. If possible, please contact them first, and they will endeavor to help you solve any issues.

Contact details for your nearest store can be found using our Store Locator

Customer Service and you

We are always committed to providing a high standard of customer service, however, there may be occasions when we have failed to meet your expectations.

If this is the case, in the first instance, please contact the Store Manager of the store you visited, as they can often resolve any enquiry or concern you may have, quickly and efficiently. Contact details can be found using our Store Locator

If you are still not satisfied, then our Customer Services department is at hand to assist.

You can contact us by:

 

Phone: Call 08450 579 000 (open Monday - Friday from 08:45-18:00, Saturday from 09:00-17:00 and Sunday 10:30-16:00) Low call rate applies.

 

If you contact us by EMAIL or LETTER please ensure you include the following information:

 

Your name, address & postcode together with your contact telephone numbers (landline & mobile if possible) & the Store you are contacting us about.

email: customer.services@halfords.co.uk

Post: Write to:

Customer Services Department

Halfords PLC

Redditch

Worcestershire

B98 0DE

 

Fax: Send to 01527 513529

 

You can also download a customer comment form to help us and you explain your query more thoroughly.

Emails are responded to in the order in which they are received. Due to the volume of enquiries we receive, there may be a short delay, as we investigate every email before responding. Should your enquiry be urgent and you require a same-day response, please telephone 08450 579 000, and one of our Customer Advisors will be happy to offer immediate assistance.

If your enquiry is of a technical nature or you require further information on our products, please contact your local Halfords store.

Alternative contact details for corporate enquiries can be found at www.halfordscompany.com

Enquiries for Online Orders

For queries regarding orders placed online only, please contact our Halfords Direct Customer Services department.

You can contact us by:

Phone: Call 0845 057 9000 (open Monday-Friday 08:45-18:00; Saturday 09:00-17:00; Sunday 10.30-16:00) Low call rate applies.

Please have your online order reference ready to quote when calling to enable us to deal with your enquiry.

email: customer.services@halfords.co.uk

Please ensure you include your online order reference in your email to enable us to deal with your enquiry.

Post: Write to:

Halfords.com

Halfords PLC

Redditch

Worcestershire

B98 0DE

Emails are responded to in the order in which they are received. Due to the volume of enquiries we receive, there may be a short delay, as we investigate every email before responding. Should your enquiry be urgent and you require a same-day response, please telephone 0845 057 9000, and one of our Customer Service Advisors will be happy to offer immediate assistance.