Customer Services

Contact Us

Contact Us

We are always committed to providing a high standard of customer service and our Customer Services department are always on hand to assist..

How to contact Us

General Enquiries for In-Store

Your local Halfords store will be able to provide the fastest and most accurate answer to most queries. If possible, please contact them first, and they will endeavor to help you solve any issues.


Contact details for your nearest store can be found using our Store Locator

Customer Service and you

We are always committed to providing a high standard of customer service, however, there may be occasions when we have failed to meet your expectations.


If this is the case, in the first instance, please contact the Store Manager of the store you visited, as they can often resolve any enquiry or concern you may have, quickly and efficiently. Contact details can be found using our Store Locator


If you are still not satisfied, then our Customer Services department is at hand to assist.

You can contact us by:

 

Phone: Call 08450 579 000

Opening hours:

Sat - 09:00 - 18:00
Sunday - 10:00 - 17:00
Monday - Friday 09:00 - 20:00
BANK HOLIDAYS - 09:00 - 18:00

 

If you contact us by EMAIL or LETTER please ensure you include the following information:

 

Your name, address & postcode together with your contact telephone numbers (landline & mobile if possible) & the Store you are contacting us about.


email: customer.services@halfords.co.uk


Post: Write to:


Customer Services Department

Halfords PLC

Redditch

Worcestershire

B98 0DE

 

Fax: Send to 01527 513529

 

You can also download a customer comment form to help us and you explain your query more thoroughly.



Emails are responded to in the order in which they are received. Due to the volume of enquiries we receive, there may be a short delay, as we investigate every email before responding. Should your enquiry be urgent and you require a same-day response, please telephone 08450 579 000, and one of our Customer Advisors will be happy to offer immediate assistance.


If your enquiry is of a technical nature or you require further information on our products, please contact your local Halfords store.


Alternative contact details for corporate enquiries can be found at www.halfordscompany.com


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Enquiries for Online Orders

For queries regarding orders placed online only, please contact our Customer Services department.


You can contact us by:


Phone: Call 08450 579 000

Opening hours:

Sat - 09:00 - 18:00
Sunday - 10:00 - 17:00
Monday - Friday 09:00 - 20:00
BANK HOLIDAYS - 09:00 - 18:00

Please have your online order reference ready to quote when calling to enable us to deal with your enquiry.


email: customer.services@halfords.co.uk


Please ensure you include your online order reference in your email to enable us to deal with your enquiry.


Post: Write to:

Halfords.com

Halfords PLC

Redditch

Worcestershire

B98 0DE


Emails are responded to in the order in which they are received. Due to the volume of enquiries we receive, there may be a short delay, as we investigate every email before responding. Should your enquiry be urgent and you require a same-day response, please telephone 08450 579 000, and one of our Customer Service Advisors will be happy to offer immediate assistance.


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Enquiries for Halfords Charity & Sponsorship Requests

We are grateful to you for considering Halfords for this opportunity. Halfords receive a great many requests that are incredibly difficult to decline. We do try to stay focused on making an impact where we can and exclusively support our Charity of the Year, Cancer Research. Unfortunately we are unable to support individual requests.

Our current sponsorship commitments are with Team Halfords Bikehut Cycling Team in conjunction with British Cycling. For further information on Halfords corporate responsibility in the community please visit www.halfordscompany.com


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Enquiries for Halfords Job Applications & Careers

Thank you for your interest in Halfords. In order to apply for a job or work experience within the company you will need to contact the Halfords store you are interested in as they are responsible for their own recruitment. Our stores do not have e-mail facility however other contact details can be found via our Store Locator.

Alternatively, for jobs only, please visit our careers website http://www.halfordscareers.com/ which has a vacancy section and also details on how to apply for the roles.


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Enquiries for Halfords Autocentre

For all pricing queries please contact your local centre. Contact details for your nearest centre can be found on the Autocentre website:

www.halfordsautocentres.com

For all other enquiries, please complete the "Autocentre contact us form" or please call the Customer Services Team on 0800 037 0800


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Enquiries for Halfords Cycle2Work

Should you have a query regarding the Cycle2Work Scheme, please visit the Cycle2Work website, www.cycle2work.info, If you would like to contact a member of the team please complete the "Cycle2Work contact us form" or they can be contacted via phone on 08450 778 850 ( open Monday - Friday from 08:00 - 19:00 )


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Enquiries for Halfords Business Services / B2B Bulk Order Product Solutions / Corporate Gift Vouchers / Insurance Replacement

For enquiries relating to Business Services, B2B bulk order product solutions, corporate gift vouchers or Insurance replacement, please visit www.halfordsb2b.co.uk. If you would like to contact a member of the team please complete the "Business Services contact us form", or they can be contacted via phone on 08450 778 851


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