Customer Services

Shopping at Halfords

Collect In Store

Halfords wants to make your shopping experience as easy as possible. So why not use our in-store collection services to get your item when and where you want it..

Reserve and Collect

If an item is in stock in your local store then take advantage of our reserve and collect service and guarantee the item is waiting for you when you arrive. Simply find your local store using our Store Locator check the item is in stock and reserve it. The item will then be available to collect in one hour and we will keep your reservation until the end of the following day.

 

Order and Collect

Item not in stock in your local store? Our order and collect service means we will deliver the item to your local store for collection. If you place your order before 3PM you can collect it in-store from 1PM the following day (exceptions apply). For delivery information on individual products click on the "Delivery and Returns" tab on the product page.

Please use the table below for information on when your ordered item will be available for collection.

 

When I Order It When Can I Collect It?
Monday before 3PM 1PM Tuesday
3PM Monday - 3PM Tuesday 1PM Wednesday
3PM Tuesday - 3PM Wednesday 1PM Thursday
3PM Wednesday - 3PM Thursday 1PM Friday
3PM Thursday - 3PM Friday 1PM Saturday
3PM Friday - Saturday 1PM Monday
Sunday 1PM Tuesday

(Some exceptions apply for web exclusive products which may come direct from one of our suppliers)

 

What if I want my bike built?

Our "We Build" service is also available if you wish to reserve or order a bike.

Bikes that are in stock can be reserved as above and will be ready for collection after 4PM on the following day.

Bikes that have to be ordered in will still arrive in store as above but will not be ready for collection until 4PM the following day.

(Some exceptions may apply for web exclusive products)

 

Where do I collect my reservation/order?

For bikes and bike products head to the BikeHut.

For all other products head towards the signposted collection point which should be located by the parts desk.

 

Extra Information

Items ordered or reserved online are always available at the online price, so you can still take advantage of our fantastic online discounts.

Struggling to locate your collection point or just want some help or information on your new item? Please don't hesitate to ask one of our many well trained staff who will be able to assist you.

If you enter your mobile number and/or email address we will be able to keep you updated with the progress of your order. This includes confirming your order and letting you know when your item is available for collection.

In the unlikely event of a problem, a member of our staff will try and contact you as soon as possible.