Frequently Asked Questions (FAQs)

Need some help with your order or want to know more about returns? We’ve put together some commonly asked questions so you can easily get more information about Halfords, the products and the services we offer.

Popular FAQs

How can I find my local Halfords store?

I need to track my order

Do you offer finance at Halfords?

Delivery & Collection

What happens if I don't collect my order from store?

Something's missing from my order, what do I do?

Can I extend my collection date?

Ways to Pay

I have a discount that can only be used in store but I want to purchase online

I want to pay using a cycle to work voucher

Do you offer finance at Halfords?

Returns & Refunds

My order has failed, but I think I have been charged. What do I do?

Halfords Returns Policy

Can I return my item without a receipt?

Customer Data

Car Seat Glossary - The Ultimate Car Seat Guide

I want to unsubscribe from your mailing list

Customer Surveys and the GDPR

How to Contact Us

How do I raise a concern or make a complaint?

How do I contact Customer Services?

My Account & Payment

I've been asked to verify my order?

My card's been declined!

Can I get a VAT receipt?

Our Stores & Garages

How can I find my local Halfords store?

When is my local Halfords store open?

I've received a parking fine, what shall I do?

Products & Services

I can't find a vehicle-specific product online, do you have these in stores?

How do I find out if you're getting any more stock in?

What fitting services do you offer and how much do you charge?

Warranties

What warranty does my product have?

Bikehut Tools - Lifetime Guarantee

Car Bulb Warranty

Motoring FAQs

How do I choose the correct roof bars?

How to order a number plate?

Can I dilute AdBlue before adding?

Cycling FAQs

Will my bike come boxed or built?

Does My Bike Come With Pedals?

Why do I get constant punctures?

Bikes FAQs

Can I test ride a bike?

How long does it take to charge an E-bike?

What is an E-bike?

Technology FAQs

Can I return my sat nav?

What are refurbished products?

What Does Digital Radio Switchover Mean for Cars?

Baby & Child FAQs

How do I choose the right child seat?

What do you check when demonstrating a child seat fitting?

At what age can my child stop using a booster seat?

Camping FAQs

Cooking with Gas!

Air Pressure of Inflatable Tents

Car Repairs FAQs

Car Servicing FAQs

Tyres FAQs

MOT FAQs