Payment

Paying by credit

Please note:

• We accept payment by most major credit or debit cards registered at UK addresses.
• Please ensure that the expiry date of your credit/debit card is after the anticipated despatch date of your order. Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfil your order. (UK only)
• We regret that we are unable to accept payment by Cash, Halfords Gift Vouchers, High Street Vouchers, Purchase Orders or any other form of payment other than credit or debit cards when shopping online.

Validation Checks (UK only)

All credit and charge card holders are subject to validation checks and authorisation by your card issuer.

Please note:

• If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
• In the interests of preventing fraudulent use of credit, debit and charge cards, we will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services).
• We may instruct a third party to complete these checks. By ordering from our website www.halfords.com you consent to such checks being made.
• We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order.
• Any information you give us may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Liability

The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.

Paying by finance

If you're eligible for finance you'll be able to pay for your bike over a longer amount of time at a competitive rate of APR. Credit is provided by V12 Retail Finance. Want to learn more? Just click here to find out more about Bike Finance at Halfords.

Paypal as a Payment Method (UK only)

How does it work?

It is simple, on the payment page, select Paypal as your chosen payment methods and you will be directed to a log on screen. Once you have logged on, you will see all your order details and be asked to confirm payment. On confirming payment you will then be presented with your order confirmation page on Halfords.com.

You will receive an email from Halfords.com confirming your order, and two further emails from Paypal, one notifying that you have authorised a payment on your Paypal account, and one to confirm payment once we have dispatched the order.

Please note that Paypal can only be used as a payment method for orders for home/work delivery.

How do I get a refund?

In Store

Paypal as a payment type will be shown on all documentation sent to you from Hafords.com. So all you need to do is present your proof of purchase in store.

By Phone

When you call Customer Services to arrange your return, they will be able to see that your payment was made via Paypal and we will refund your account on receipt of the returned goods.

Terms and Conditions

Further Terms and Conditions on Purchasing with Paypal can be found at www.paypal.co.uk

Debit/Credit Card

You can purchase goods using your debit/credit card and we use the following system to help ensure your security is protected:

Security Code

The security code is the three or four digit number printed on your debit/credit card giving increased protection against credit card fraud.

The number is not embossed on your card, so it cannot be printed on receipts - making it difficult for anyone other than the genuine cardholder to know it.

Verified By Visa - What Is It?

Verified by Visa is a simple password-protected identity checking service that improves security for our customers shopping online.

It is an extra step in the online checkout procedure, and is designed to stop unauthorised purchases and makes your online shopping even more secure.

What Do I Have To Do?

All you have to do is sign up for the service with the bank or organisation that issues your card. Once you register with Verified by Visa, you receive your personal message and then have to create a password.

Every time you buy something online from Halfords, you’ll be asked for your password along with your card number before you complete the transaction.

Comodo EV SSL

Halfords.com is secured by Comodo EV SSL to protect your personal and credit card information with the highest level of data privacy and security and to verify that Halfords.com has been validated as an authenticated business.

Click here to learn more about SSL

Online Payment Security and Data Privacy

Halfords take your online payment security very seriously and promise to protect your personal and credit card information with the highest level of data privacy and security.

We understand that you may be concerned about the security and privacy of online transactions. We hope this page will provide reassurance that your valuable data, such as credit card and personal details, are protected from prying eyes.

How do you secure my payments?

We employ data encryption to ensure safe and secure transactions on our site. Our payment area is secured using 128 bit encryption across a Secure Sockets Layer (SSL). An SSL means that all of your personal information - credit card details, name, address - is encoded when it's sent to us. This encryption ensures that no one can read it as it travels over the Internet.

You'll know when you enter this area because the small yellow padlock appears in the bottom right hand corner of your browser. The other indication is in the address bar. When you enter the secure area of the site, the background of the address bar in Internet Explorer 7.0, Firefox 3.0 and Opera 9.5, will turn green or yellow and will display a padlock symbol. You'll also notice that http:// is replaced by https:// (the 's' standing for 'Secure').

   

Your internet browser provides visual indications that you are inside a secure site and that all data transferred is securely encrypted.

What is SSL?

Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browser remains private and secure. This system is used by websites worldwide to secure internet transactions between the server and the customer.
In order to be able to generate an SSL link (signified by the gold padlock in the information tool bar), a web server requires an SSL Certificate.

Extended Validation SSL Offers Extra Protection

Our Extended Validation SSL certificates are provided by a world class Certificate Authority, Comodo.  Apart from the highest level of data encryption, High Assurance certificates validate that a company is a legally accountable organization with articles of incorporation and that the site has been verified as an authenticated business. The EV SSL validation process is the most extensive and rigorous in the Industry. Comodo are Web Trust compliant, meaning that their business practices and processes have been rigorously audited to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (KPMG).

Comodo only provide High Assurance Certificates.

To find out more about EV SSL or Comodo, please visit www.comodogroup.com

 

Gift Cards

Whether there's a birthday coming up or Christmas is around the corner, Halfords gift cards are perfect for any occasion! Gift cards can be purchased in any Halfords store - just click here to find your local store.

• Gift cards are available to purchase in-store and offer even more flexibility, making the perfect gift.
• Gift cards can be purchased or redeemed in any of our stores* - just click here to find your local store.
• Gift cards can be used to purchase goods in-store which cost more than the gift card balance - you'll just need to pay the difference in price.
• If a gift card is used to purchase goods which are lower in value than the gift card balance, then the difference remains on the card and can be spent at a later date.
• Unfortunately we don't offer refunds on Gift Cards.

*Unfortunately Halfords Gift cards are not available to redeem online or in our Autocentres.

Any questions about your Halfords gift card? Then please call 0845 077 8851*.

*Calls cost 1.67 pence per minute plus your telephone company's network access charge.

Check your Gift Card Balance

Not sure how much money you have left to spend on your gift card? Find out online! Simply click on the link below and type in your gift card number to check your balance.

Click here to check your gift card balance.

What is Halfords fleetcard?

Put simply, Halfords fleetcard helps you keep your fleet on the road, and gives your drivers instant access to Halfords products and services - all whilst reducing admin and costs!

Halfords fleetcard allows employees from participating companies to purchase items from a pre-agreed list of products. This means that all payments are centralised - and that businesses no longer have to go through the hassle of processing individual expense claims.

Who can use Halfords fleetcard and how much does it cost?

The Halfords fleetcard service can be used by any fleet company of any size. What's more, once your credit account has been approved, there are no set up fees, no minimum spend, and no transaction costs!

Once your account is approved and set up, all you need to do is order the required number of cards and pass them on to your drivers.

Halfords fleetcard is ideal for small ad-hoc purchases like wiper blades and headlight bulbs. With over 2,000 trained store colleagues capable of fitting these consumable items, no booking or invoice fee, and a dedicated fleetcard support team, we can ensure that we can meet your needs as a fleetcard customer.

Huge choice of products

As a fleetcard customer, you'll have access to over 10,000 product lines (lots of which are vehicle-related), as well as parts and our on-demand product fitting services.

You can use your fleetcard in any Halfords retail shop nationwide (including ROI). Most of our shops are open 7 days a week and until 8pm on weekdays*, making them a really convenient option for drivers who need goods and services outside of standard hours. You can also take advantage of our free Click & Collect service to reserve goods in-store for even speedier collection.

*Except high street stores. Please see your local store for opening hours.

Secure and trackable transactions

All purchasing information is collected and provided as part of your monthly invoice which shows you a breakdown of every transaction. To help control costs (and protect against misuse) you're also able to restrict product groups, set transaction limits, and request validation data so you have a full audit of every transaction.

And for added peace of mind, fleetcard card security is protected by up to ten validation fields chosen by your business (such as car registration number, purchase order number etc.) - as well as identification.

Simple admin-free solution

Halfords fleetcard has been designed specifically to help reduce vehicle off-road (VOR) time, as well as lowering admin fees associated with booking in service jobs (such as replacing a bulb or processing an expense claim). Invoicing is consolidated and supported with transactional data providing you with robust MI. This more efficient system can help support you as a fleet manager to reduce costs and admin.

Want to find out more about Halfords fleetcard?

Contact Halfords Business Services on 0845 077 8851*, or email fleetcard@halfords.co.uk

*Calls cost 1.67 pence per minute plus your telephone company's network access charge.