Need some help?
If you want to get in touch with us regarding our products and services, you have come to the right place.
*If you wish to make contact with Halfords Autocentres, or are enquiring about jobs or apprenticeships with any part of Halfords, the contact details are further down the page.
Placed an order with us?
If you have recently placed an order with us and want to track its whereabouts click here.
*Note, that if your order is being sent as more than one package, your order may show as delivered once the first part has been signed for. Check your confirmation email for details of when each part of your order should arrive.
For your local Store, click here.
Chat to us!
Chat to one of our Advisors anytime between 8am and 10pm, 7 days a week.
Call us on 0345 504 5353*
Phone lines are open:
Monday - Friday 09:00 - 20:00
Saturday - 09:00 - 18:00
Sunday - 10:00 - 17:00
*Calls to 03 numbers from private phones (including mobiles) are charged at the local rate and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
Alternatively, you can email us at firstname.lastname@example.org
Or write to us at Halfords, Icknield Street Drive, Washford West, Redditch B98 0DE
Our Customer Service contact details are above, but to save you time here are the answers to some of our most common questions:
Check your balance here.
Need to return a purchase?
For information on delivery and returns, please click the link to the left of this article.
Received an email receipt but didn't buy anything?
Don't worry, this simply means that a customer email address has been entered incorrectly at checkout. Chat to an advisor and we will remove your details from our mailing list.
Questions about our warranties/guarantees?
If you have a possible fault with a product that you have bought from us, you can take it into any Halfords store and if it's still within the terms of the warranty and has not been misused we will refund or replace it.
Details of the warranties on our different products can be found on the product pages on this site. Specific information about the warranty on our car batteries can be found here.
To make a complaint
Halfords strives to provide great customer service, every time. However, we know that occasionally things can go wrong, but if this happens, we will do our best to correct the situation.If you have any concerns or complaint about our service, please get in touch using the details below. We don't have a separate complaints team, anyone in our customer service team will be able to give you help and advice.
As much as we'd like to help everyone who contacts us, believe it or not we receive an average of five requests for support each day. Unfortunately, it's just not possible for us to help everyone, so at Halfords we made the decision to make a big difference to one charity and we direct our focus there. Our current charity partner is the NSPCC. We also have a long-term partnership with ReCycle, a UK charity that sends unwanted cycles to Africa.
In addition, this year over 10,000 children have attended a free Kids Bike Club at our stores to learn the basics of cycle maintenance. We are also supporting the Scout Association, helping Cubs towards their cycle badge.
We would like to wish you every success with your fundraising.
For other Halfords group queries, please see below for the contact details, or click the name for the relevant website where there is one.
Boardman Bikes: Phone: (+44) 01527 505 616 - open 9 to 5, Monday to Friday Email: email@example.com For any enquiries about the Boardman Performance Centre and its service please contact via email at Performance.Centre@boardmanbikes.com
Cycle Republic: Phone: (+44) 01527 505 618 - open 9 to 5, Monday to Friday Email: firstname.lastname@example.org
Halfords Autocentres: (+44) 0800 096 4216 open from 8:30am to 5:30pm Monday to Friday or you can email at email@example.com
Halfords Group Head Office - click here for more information
Halfords Cycle2Work: (+44) 0345 504 6444 open from 08:00 to 19:00 Monday to Friday
Bikes4Work: (ROI Only) (+44) 0345 504 6444 open from 08:00 to 19:00 Monday to Friday
Halfords for Business and Bulk Purchasing: (+44) 0845 077 8851** open from 09:00 to 17:00 Monday to Friday
Halfords Fleet Account Card: (+44) 01527 513011 open from 09:00 to 17:00 Monday to Friday or email firstname.lastname@example.org
Insurance Replacement: (+44) 0845 077 8835** open from 08:00 to 19:00 Monday to Friday **Calls from within the UK cost 1.67 pence per minute plus your telephone company's network access charge.
Halfords Breakdown Cover Customer Services: 01206 655 022 open from 08:00 to 20:00 Monday to Friday, 09:00 to 17:00 Saturday and 11:00 to 17:00 Sunday. Report a breakdown (UK): 0333 320 1395 or 01206 812 770. Report a breakdown (Europe): 0044 1206 812770, open 24 hours.
You can still contact us by post on the below address:
Halfords Customer Services Department,
Halfords Group plc, Washford West,
If you're writing to us, don't forget to include the following just to help us out: phone number, your address, postcode, the store you visited and the order number or product item code.