Halfords Group PLC ("Halfords") is the UK's leading retailer of car parts, car enhancement, camping and touring equipment and bicycles. We also provide a range of services to business customers which are described on this website.
As an essential part of our business, we collect and manage customer data. In doing so, we observe UK data protection legislation, and are committed to protecting and respecting customer' privacy and rights. Specifically, we act as “Data Controller” in respect of the information gathered and processed by this website.
In order that you are reliably informed about how we operate, we have developed this Privacy Statement. Together with any additional Privacy Notices which you may see as you navigate around this website, this Privacy Statement describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site. This Privacy Statement also provides you with information about how you can have control over our use of your data.
If you have any comments or queries regarding our use of your data, please contact our Data Protection Officer by email at firstname.lastname@example.org or by post at Data Protection Officer, Halfords Group plc, Icknield Street Drive, Washford West, Redditch B98 0DE.
We seek to collect information about you via this website so that we can communicate with you effectively regarding any business services enquiry you may have.
Please note that this website contains links to other Halfords' sites including those for Cycle2Work, gift cards, TradeCard etc. These sites gather different information, and use that information for different purposes. Therefore, when following any of these links, please refer to their respective Privacy Statements for further guidance on data usage.
The information that we collect via this website is known as your “personal data”. This includes your name and contact details. We collect this data in a number of ways. For example, you may provide this data to us directly when filling in forms on this website, or when corresponding with us by telephone, e-mail or letter.
Please be advised that by using this website, we will not be collecting any special categories of data about you (i.e. data about your ethnicity, religion, health etc).
Please also be advised that when you visit this website, cookies will be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, and information about your visit such as the pages you viewed or searched for, page response times, download errors etc. We do this so that we can measure our website's performance and make improvements in the future. Cookies are also used to enhance this website's functionality and personalisation, which includes sharing data with third party organisations. You can control this by adjusting your cookies settings as described in section 4 of our Cookies Policy here.
We use the data collected from you for the specific purposes listed below. Please note that this list also explains:
Data that is collected by cookies is not included in the list below, but is explained in section 3 of our Cookies Policy here.
Purpose for processing data
Lawful basis for processing data
Third party organisations with whom data is shared
Data retention period
None of the data that we collect, process or store about you is transferred outside the European Economic Area (EEA). This includes information that is exchanged with any third party organisation as described in section 3 of this Privacy Statement.
Under the terms of data protection legislation, you have the following rights as a result of using this website:
5.1 Right to be informed
This Privacy Statement, together with our Cookies Policy, fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.
5.2 Right to access
You have the right to ask us, in writing, for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.
To make a Subject Access Request, please write to our Data Protection Officer at Halfords Group plc, Icknield Street Drive, Washford West, Redditch B98 0DE.
5.3 Right to rectification
If any of the information that we hold about you is inaccurate, you can contact our Data Protection Officer at email@example.com. Corrections will be made as soon as possible, and certainly no later than 30 days following your notification.
5.4 Right to be forgotten
You can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information, please contact our Data Protection Officer at firstname.lastname@example.org.
5.5 Right to object
You have the right to object to:
To exercise this right, please contact our Data Protection Officer at email@example.com.
5.6 Right to restrict processing
If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you want us to retain your data in order to establish, exercise or defend a legal claim, or (iv) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, please contact our Data Protection Officer at firstname.lastname@example.org.
5.7 Right to data portability
If you would like us to move, copy or transfer the data that we hold about you to another organisation, please contact our Data Protection Officer at email@example.com.
Please be advised that this only applies to certain data which has been submitted by you electronically for specific purposes only. Our Data Protection Officer can provide further advice.
5.8 Rights related to automated decision-making
In order that we can understand your interests and preferences - and deliver communications that will be most of interest to you, where you have consented to receive these - we employ profiling techniques (which include automated decision-making) based upon the information that you have provided to us, as well as your purchasing history and engagement with us. We do not believe that these processes have any potential to significantly or negatively affect you i.e. they will not lead to any form of discrimination against you or impact your legal rights.
Examples of how we use profiling are as follows:
Where we hold a customer's details, we will also seek to ensure that, as far as possible, we maintain a single composite record of their interactions with us, which may require us to match their different activities. Where customers have indicated that they do not want us to us their data for receiving communications (other than those deemed legitimate), we will use this information purely for anonymised internal analytics and reporting, for example, looking at sales trends which does not identify individual customers.
If you do not want us to undertake profiling or matching, you may either:
At Halfords, we maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold customers' personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.
We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this helps us to:
We recognise that the security of data and transactions on this website is of primary importance. We therefore ensure that all connections to secure parts of the website (such as when you login) are encrypted and authenticated using strong protocols, key exchanges and ciphers.
Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.
We cannot accept liability for the use made by you of the information on this website or in this Privacy Statement, nor do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.
This Privacy Statement applies solely to the data collected by us, and therefore does not also apply to data collected by third party websites and services that are not under our control. Furthermore, we cannot be held responsible for the Privacy Statements on third party websites, and we advise users to read these carefully before registering any personal data.
We are committed to providing a website in which content is accessible to everyone. We therefore update our website regularly in order to make it as adaptable as possible.
For example, users can control the text size of each page within their browser. On a PC, holding the “Ctrl” key while pressing the “+” (plus) key will increase text size, and holding the “Ctrl” key while pressing the “-“ (minus) key will decrease the text size.
Questions and comments regarding this Privacy Statement are welcomed, and should be sent to our Data Protection Officer at firstname.lastname@example.org.
You can also contact our Data Protection Officer if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website.
Alternatively, you have the right to lodge a complaint with the Information Commissioner's Office who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk.