Halfords Store Burnley

Halfords Store Burnley Anchor Retail Park Active Way Burnley , BB11 1BS

Burnley is rated 4.5 out of 5 by 152.
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Opening hours:
Monday: 08:00 - 20:00
Tuesday: 08:00 - 20:00
Wednesday: 08:00 - 20:00
Thursday: 08:00 - 20:00
Friday: 08:00 - 20:00
Saturday: 08:00 - 18:00
Sunday: 10:00 - 17:00
Store facilities
  • Free Parking

Reviews

Rated 1 out of 5 by from If I could give zero stars I would Booked for a fitting to then be told that the one person in store who could do the fitting was on holiday for 2 weeks, so booking was rearranged. Turned up for fitting and was contacted an hour later to say the hardwire kit was faulty and they didn’t have any others in stock so they couldn’t complete the fitting that day. Fitter say they would order another kit and would be in stock the following Thursday and they would contact me at that point to book in for fitting. One Thursday passed and no contact, so I phoned the store only to be redirected to India who refused to connect me to the store which would’ve been much easier. The call centre staff then spoke to the store and said the fitter wasn’t in that day (maybe another holiday, who knows!) but they would contact me on Thursday. Low and behold Thursday came and went with no contact so I went back into store and got a refund. Absolute shambles! Will never use Halfords again.
Date published: 2021-04-17
Rated 5 out of 5 by from Absolutely amazing Phenomenal service very quick and efficient absolutely amazing
Date published: 2021-04-09
Rated 1 out of 5 by from Horrendous customer service I visited the store today to buy a new tyre for my bike at 1.30pm and I was still there at 4.30pm due to the manager misinformed me regarding the tyre size I needed. I then sat outside the store for an hour trying to fit a tyre that was to small for my bike. If it wasn't for the lad that worked on repairs I would have probably been in there for another 4 hours.The lack of staff for such a busy store is unbelievable and the manager seemed more than happy to walk round and do nothing rather than jump on a till and actually help his colleagues and assist with customers. I would honestly never go to this store again. Three and a half hours to buy a tyre that I didn't need is an absolute joke.
Date published: 2021-04-02
Rated 5 out of 5 by from Great service Staff always really friendly and happy to help no matter how awkward the fitting is
Date published: 2021-04-02
Rated 1 out of 5 by from Incompetent job Paid £10 to have the bike I bought for my granddaughter’s birthday and the bike had to be re built by someone competent as the job done by yourselves was atrocious
Date published: 2021-03-30
  • y_2021, m_5, d_7, h_17
  • bvseo_bulk, prod_bvrr, vn_bulk_3.0.15
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_152
  • loc_en_GB, sid_STORE_791, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_halfords-stores
  • bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0
  • CLOUD, getReviews, 150ms
  • reviews, product