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Dear customer,

In these uncertain times, looking after all of our colleagues and customers is our first priority and we are closely following Public Health England’s guidance.

While everyone may not be travelling as much as before, we will continue to do all we can to keep the nation moving in the healthiest and safest possible way. All of our stores and garages remain open, and we are working hard to ensure our motoring services, MOTs and mobile servicing teams can keep you on the road, if you need to be. We are also waiving the MOT retest fee for anyone who, because of Coronavirus, misses the 10-day window to get a free retest, following an MOT fail.

If you are unable to visit a store or garage, can continue to offer online shopping and click and collect options, with delivery options to help with social-distancing. Also, our Halfords Mobile Expert teams can visit you at home or at work to support your car servicing needs, while our Tyres on the Drive teams continue to be available for tyre fitting and puncture repair wherever you are

In our stores, garages, warehouses and distribution centres, we have introduced new ways of working on top of the comprehensive hygiene procedures that we already follow. Alongside this, we are increasing the frequency of our cleaning practices in stores and garages. All devices customers need to handle are being cleaned after each use. All colleagues have access to hand-washing facilities and/or sanitiser and are encouraged to wash their hands regularly and thoroughly.

The majority of our office-based colleagues are now working from home. Any colleagues who are showing symptoms or feeling unwell and feel the need to self-isolate are being supported in every way possible.

If you have any questions or queries, our Customer Services teams are on hand to answer your call. Their number is 0330 135 9779.

Whatever the road ahead holds, we’d like to thank all of our colleagues for working tirelessly to keep the country moving and thank you, our customers, for your continued support.

Best wishes,

The Halfords Team

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