About Trade Tool Shop
We supply all the tools and accessories needed to complete construction, maintenance and improvement projects. We stock over 40,000 products from over 280 known brands. From power tools to drill bits, garden machinery to the humble spade, all our products are available with super fast delivery. Our purchasing power and close relationship with key brands means we can keep our prices low and pass that saving on to our customers. Through our website, we offer easy online ordering with special offers frequently available on branded products. We`re also on hand to offer help and advice through outstanding customer service.
We observe the terms of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which include cancellation rights. To read our full returns policy, visit: http://www.tradetoolshop.com/terms-conditions.html Cancellation, Returns & Damages We observe the terms of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which include cancellation rights and also the Consumer Rights Act 2015. However, these cancellation rights do not apply to any bespoke Goods that are made to your own specification. You will be informed if your order is a special order before we issue the Order Confirmation. If you are contracting as a consumer, you may cancel a Contract (unless the Goods were made to your specification or a special order) at any time within 14 calendar days after the day of receipt of goods (Cooling Off Period). In this case, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy (set out in clause 9 below). To cancel a Contract within the Cooling Off Period, you must contact us via Halfords Marketplace to obtain a return number and to arrange a suitable method of returning the Goods. You must also return the Goods to us at your own cost within 14 days of notifying us that you wish to cancel your order. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. If the Goods are faulty or mis-described, you should contact us via Halfords Marketplace within 30 days of purchase to obtain a return number, to give full details of the issue and arrange a suitable method of returning the Goods for inspection. You must also return the Goods to us as soon as reasonably practicable and provided you have called us and the goods are found to be genuinely faulty, we will meet the cost of the return. Please notify us by via Halfords Marketplace within 24 hours of any damaged items, failure to do so will invalidate a claim of damage items.