Batavia is an innovation-led brand offering practical tools and equipment for DIY and trade use. All products carry a conditional 2yr warranty and are built to make your everyday tasks easier, and help you to achieve the perfect result.
Returns As defined in The Consumer Contracts Regulations 2014, (formerly Distance Protection (Distance Selling) Regulations 2000), the customer may, provided he or she has taken reasonable care of the Goods, return the goods and be repaid the price paid in respect of them within 14 calendar days of their delivery. The company cannot accept returned items without a Returns Authorisation Number. Please ensure that you call our customer service line on 01797 364296 to begin the returns process. The following conditions must be fulfilled: Goods returned must be received in as new condition. --Goods must be returned complete (including all packaging, manuals, etc). If any item(s) are missing when received, then the product is deemed incomplete and you may not receive a full refund. --The packaging of the goods must be unmarked and undamaged. --All returns must be authorised and the Return Authorisation Number (RAN) clearly displayed on the returned product. --Carriage costs for returning the goods are the customer's responsibility. If the customer would like the company to make the collection on their behalf they must be aware the collection will not be insured and the company cannot be held responsible for any damage incurred during the collection. All collection charges incurred will be passed on to the customer at cost. --The goods remain the customer's responsibility during transit and until signed for by the company. --All goods must be returned within 14 calendar days of the RAN date of issue. --If upon receipt the returned goods fail to meet the above conditions then the company may refuse to accept the goods. --A refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 14 calendar days of the return. Refunds cannot be made for postal charges incurred by the customer in returning the goods to us --A Returns Authorisation Number (RAN) must be obtained from customer services prior to returns. This number MUST be clearly displayed on the returned goods otherwise the return will be rejected and returned to sender. --If the customer would like to return goods outside the return period of 14 calendar days but within 30 calendar days, a re-stocking fee of 10% of the invoice value of the goods (subject to a minimum charge of 20GBP) will apply. Products marked as 'Special Order' or designed and manufactured to your individual specifications cannot be returned. Please note that the cost of returning a ladder varies between 15-35GBP depending on the size of ladder and location. Returns (Faulty goods) If the goods were delivered 30 days ago or less, we will offer to refund or replace confirmed-faulty goods once returned as per our returns procedure. The company will help to arrange a resolution under the manufacturer's warranty for items reported after the 30-day period. Goods Damaged in Transit The company must be notified within 24 hours of receipt of an item damaged in transit. All of the packaging the item was shipped in should be retained, if the packaging is obviously damaged refuse the delivery or only sign for the items as 'Damaged Packaging, items not inspected'. If the packaging and goods inside are obviously severely damaged, refuse the delivery entirely. Once the damaged items are received back in accordance with our returns procedure we will send a replacement product or, if this is not possible, provide a full refund. Once the goods have been delivered and signed for in good condition responsibility passes to the customer. Goods endorsed as Received in Good Condition, or not notified within 24 hours as damaged cannot be guaranteed a replacement product. Last updated: July 2016