About James Products
James Products Europe Ltd (JPL) is a specialist developer and sales and marketing organisation supplying an exclusive range of quality, affordable ultrasonic cleaners. Established in 2004, James Products Ltd is a specialist manufacturer Ultrasonic Cleaners based in Dorset in the UK. We are considered the brand leader across the UK. We supply an exclusive range of quality, affordable domestic and professional ultrasonic cleaners. We also make cleaning solutions for use within Ultrasonic Cleaners. James Products developed a first in cleaning solutions with our best seller SeaClean2 brand. SeaClean2 is a concentrate made from an advanced unique formula derived from coconut oils, seaweed and fruit extracts. Created to enhance the cleaning of metals and to assist in the removal of tarnish, carbon and rust without the need for harmful chemicals. While our new UltraFX cleaning solution is designed as a more aggressive solution which will still assist in the removal of tarnish, carbon and rust, but also to remove grease and oil effortlessly when used as a concentrate in warm tap water. Cycling and car enthusiasts have been using ultrasonic cleaners to clean and maintain key components such as carburetors, chains and gear sets more and more, saving time and effort to enjoy their pursuit of fantastic journeys. Our experienced and dedicated team provide free and friendly technical advice and can be reached Monday to Friday during office hours. WHAT ARE ULTRASONIC CLEANERS? Ultrasonic cleaners provide effortless cleaning and function by producing sound waves that are transmitted into the tank and cleaning solution. These waves create millions of microscopic bubbles, which collapse or implode, releasing large amounts of energy, which scrub the surface clean. This process is called Cavitation. These tiny bubbles create incredible cleaning results - anything the water touches is cleaned - giving the best clean with the least effort, making Ultrasonic cleaners an ideal product for cycling and car enthusiasts. For best results, warm tap water is used in the ultrasonic cleaner, typically 45°C - 50°C, with the optional addition of washing-up liquid or our own recommended cleaning agent SeaClean2 or UltraFX, depending on the type of contamination and the item to be cleaned. Contaminants can include dust, dirt, oil, grime, grease, carbon or rust. James Products Ltd is part of the JPL Group, Unit 1, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH. Company registration number 5250754. VAT number GB849526682.
JAMES PRODUCTS WARRANTY: James Products ultrasonic cleaners are carefully manufactured and 100% tested using high quality assured components. They are guaranteed against faulty workmanship and materials for a period of between 12 months and 24 months from the date of purchase (product dependent). In the unlikely event that a failure should occur, the unit will be repaired or replaced* free of charge when returned to the address below within the guarantee period. Postage costs relating to returning the item to JPL are to be paid by purchaser. Prior to returning an item, please contact our Customer Service Desk on +44 (0)1258 820100 or email Toby.Wagstaff@jpl.uk.com to obtain a RETURNS NUMBER. This helps us as a company to track the repair from start to finish. When returning the goods, write the returns number on your receipt. Note that we are unable to accept any goods returned without an official return number AND your original receipt. We are not responsible for postage or packages that fail to reach us. Please check your order carefully before sending. For service in the warranty period please return the unit (postage paid by purchaser) to: James Products Ltd Church Close Business Park Church Close Todber Sturminster Newton Dorset DT10 1JH Tel: +44 (0)1258 820100 Please ensure that the unit is returned in a suitable condition to be handled by our service department. If the unit has been used with any harmful materials, please place a warning notice on the lid of the unit to alert our service engineers of any possible danger. Corrosive and Hazardous Materials We reserve the right to refuse the return of any unit that shows signs of containing or being used with hazardous or corrosive materials. Use of hazardous materials will void the warranty. * Repair or replacement is at the discretion of the manufacturer. In accordance with its policy of progressive product design, James Products Ltd reserves the right to change product specifications without prior notice.