Halfords Old Kent Road Unit 2b, Cantium Retail Park 520, Old Kent Road Peckham , SE1 5BA
Opening hours:
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
08:00 - 18:00
Sunday:
10:00 - 17:00
Store facilities
- Free Parking
Reviews
Rated 5 out of
5
by
Woodug from
Execllent site with clean facilities, friendly sta
I bought the new bike and it was amazing bike and amazing services, their staffs are so kind and very helpful.
Date published: 2020-09-14
Rated 1 out of
5
by
Rmwillis5 from
Terrible
Brought my bike for a repair on 25/07. Was told it would he ready by 03/08.
Turned up on 15/08 because I thought it odd that I hadn't heard back and assumed it was ready. First, they could not find my bike and it took a good 20 min to locate. It was not ready, hadn't even been started and I was told it had "cobwebs" on it. I was told I would get a call once it was ready.
It is now 08/09 and I still have not heard anything. If there were cobwebs on my bike before, boy will there ever be now.
Will I ever get my bike back? A very good question.
Date published: 2020-09-08
Rated 5 out of
5
by
Andy 1 from
Bulb replacement
I always buy my car bulb from halfords and its always a pleasure interacting with the fitters who are very patience in helping, advicing and resolving any other issues the car might, perhaps.
Date published: 2020-09-08
Rated 3 out of
5
by
Dap1 from
Great staff manners
Very happy with both people who served me today. Just very under staffed in the bike area as the queue was very long.
Date published: 2020-09-04
Rated 1 out of
5
by
Remolacha from
Customer service non existent
My bike was supposed to arrive on August 7th. I understand that there has been huge demand for bikes given the present situation and it didn’t bother me that I didn’t receive an email saying it was ready for collection until several days later. I went to the shop to collect it. I waited in a queue for 45 minutes. There was nothing in the email or in the shop to say I would have to have an appointment to collect it. At no point did the staff tell me that was the system. When I eventually got to the head of the queue I was told that although the bike had arrived I couldn’t collect it until they called to give me an appointment. I had taken an afternoon off work and stood for 45 minutes!
When I called Halfords to complain there is simply a voice message. The only other options to communicate with customer services are online chat with a bot which did not understand my question and an email address which returns emails undelivered.
1. Please tell customers in delivery emails that ‘ready for collection’ means ready in store but not ready for collection until the store calls you
2. Please put a sign by the till at the store advising people that they cannot collect a bike unless somebody has called. An email isn’t enough
3. Please ask staff to briefly say ‘sorry to keep you waiting’ if they have bern standing 45 minutes
4. Please have human beings answer the phone/online chat
5. Please have a customer service email that actually works!
Date published: 2020-08-28
Looking for Halfords Old Kent Road (703) store? You'll find the address, postcode, phone number, map opening hours and store info on halfords.com.
