Halfords Sittingbourne

Sittingbourne is rated 4.5 out of 5 by 44.
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Reviews

Rated 5 out of 5 by from Great customer service Winter approaches and I noticed I had a headlight out, so straight round to Halfords I go. It was about 1800 hours and it was a very cold wet evening, with no hesitation I was served, build changed and received service with a smile. Thank you Halfords Sittingbourne for keeping me moving this winter
Date published: 2019-12-03
Rated 5 out of 5 by from Very professional service I had a front and rear dash cam fitted and I am very pleased with both the equipment and the service I received
Date published: 2019-12-02
Rated 5 out of 5 by from Great bike Happy with my purchase, good advice given. Took bike home same day
Date published: 2019-12-01
Rated 2 out of 5 by from Not that impressed!! I popped into a local branch to purchase a wiper blade for my Alfa GT as my one seemed to annoyingly squeak whenever I switched it on. I selected the correct blade and duly paid for it. I always purchase the best make in my opinion and opted for a bosch blade which was slightly more expensive. Upon payment, was asked if I would like for them to fit it at a cost of 3 pounds for one or 4 pounds for two fitted. As it was dark, I paid 3 pound to have someone fit it for me. The guy came out to my car with the blade and a torch. He was nice enough and quite chatty. However, I was more than dissappointed at his lack of care for someone elses property. He just put all the bits on the bonnet of my car which I had not long had resprayed. I would have thought they would use some sort of mat or some sort of protection for the car but watched in horror as he put all the components on the bonnet, some of which slid down on it! I was just hoping it did not scratch it. After fitting the blade, he asked me to test it and sure enough the screeching noise was still audible to which he sugested I change the other one. I agreed, and went back in the shop with him. He went off to get the correct blade for the other side and I paid for it. Once again was asked if I wanted it fitted and I told the cashier that I was having it fitted so again was charged another 3 pound! I did'nt think about it at the time, but after thought I should have only been charged 1 pound to make up the difference for having two blades fitted for 4 pounds. Again the fitter was very uncareful with putting the parts on my bonnet! I am not one to complain normally but when you work hard to save for the things you want and pay for a service from a proffessional company, I would expect a higher level of care towards other peoples property! Sorry Halfords! I would hope this is just an isolated incident and am sure you train your staff to a reasonable level but based on my experience would probably not use this service again.
Date published: 2019-11-24
Rated 1 out of 5 by from Overfilled my oil & failing to take responsibility Trusted Halfords with my car when seeking advise for engine oil top up/fitting & the staff member was clearly untrained - I was left to check the oil the following day and add more if needed but thankfully, I checked myself to notice she had overfilled it! 1L was drained by the garage the following morning & Halfords have left me with the inconvenience of having to get this rectified and loss if earnings at work as I had no choice but to be at the garage/not drive my car until it was fixed! Halfords failing to take this responsibility for their untrained member of staff dabbling with customer’s cars and I’d certainly not be trusting my car anywhere near Halfords again. Customer service in the aftermath has been poor.
Date published: 2019-11-16
  • y_2019, m_12, d_8, h_2
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