Halfords Straiton

Straiton is rated 4.7 out of 5 by 72.
  • y_2019, m_12, d_9, h_18
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Reviews

Rated 5 out of 5 by from Simple, Efficient and friendly service Usually I'd change bulbs myself but since I've got a new car the fitting needs unscrewed and I popped by halfords for convenience. The girl at the desk was friendly and after a short wait the technicians popped a new bulb in within minutes and i was good to go. It just took the hassle away. Would definitely use the service again. Stress free. Thanks!
Date published: 2019-12-03
Rated 5 out of 5 by from So clear What more can I say but it's an excellent accessory to have
Date published: 2019-11-30
Rated 2 out of 5 by from They broke my car! I'll be totally honest. If it were not for the politeness and genuine sincerity in the apologies coming from the staff, then this would have been a firm 0 star review. I went in to have my battery tested following loss of charge of the original in my 2.2 Honda Civic. The computer confirmed that a new battery was required, so I went ahead and purchased a £130 battery (last battery I bought was £50 many years ago so this was a bit of a surprise). I asked for fitting, paid the money then waited for 15 minutes before becoming concerned it was taking so long. I decided to go and see what was taking so long. When I got to the car, the fitter said he had broken a connector whilst replacing the battery and was trying to fix it. This involved trying to clamp one bit of metal down on top of another. This wasn't working, so he went to get help from a more senior member of staff. 10 more minutes later, and the car did start and the staff went inside and locked the shop up. As I tried to restart the car before driving away, it was totally dead. Nothing. I knocked on the window of the closed shop and the same two lads came back out. We stood for a further 20 minutes in the freezing cold as they tried to clamp other bits of metal under the original broken part to form a connection. I stated my unhappiness at this as it was a solution that could leave me stranded, or my wife and kids stranded if it worked loose. We concluded that the car couldn't start and I asked for a lift home, which the more senior member of staff duly agreed to. He was really good actually. I then tried to call the next morning, and spent the whole day calling to no answer. So I emailed and received a call back from the same member of staff, in his own time off! I then took my key back that following evening and left it with them to fix. I now have the car back, but it was basically a working week without the car due to hamfistedness breaking quite a key part of the car. Again, accidents happen, and I hope learnings have been made. I got the fitting fee refunded and the car was fixed to a good standard and is now starting nice and sharply on the new battery. All's well that ends well. I'd like to select a "not sure" for the Would you recommend this service question. I would, as I'm sure this wouldn't happen on a regular basis.
Date published: 2019-11-25
Rated 5 out of 5 by from Headlight bulb change Left work, spotted is lost a new light and guys in Halfords made the job simple and mess free. Dark, wet night so happy to let so.eo e else guddle about in the engine bay.
Date published: 2019-11-25
Rated 5 out of 5 by from light needed repaired so got it done so went in done thanks
Date published: 2019-11-24
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