If a product, the competitor’s item must be identical (colour, size, brand etc).
If a service, our comparison will compare the total price for the job to be completed after Halfords and
competitor discounts, including parts and labour, not individual line items.
For products that include fitting or delivery, we will only match against the competitor’s equivalent fully
fitted or delivered price and the date in which a product can be delivered, or a service carried out, should
also be comparable.
For tyres, wiper blades, bulbs & batteries, if we do not have a brand offered by a competitor then we will
match against own brand products as long as they have the same specification (e.g. size, guarantee or
suitability for vehicle) and are fully fitted. For car parts, delivered via our Car Parts Express solution
(which are supplied to customers and not fitted by Halfords), we will match the price as long as the
specification and brand of the part(s) is identical.
If a product, the competitor’s item must be in stock for home delivery, or collection within a 10 mile
radius of a Halfords retail store or autocentre/garage. If a service, the competitor’s service must be
available to be carried out at a location within a 10 mile radius of a Halfords retail store or
autocentre/garage. If the service involves our mobile fitting service coming to you, the competitor must be
available to carry out the service at the same location.
The competitor’s price must include delivery and, if applicable, any fitting charges. (For tyres, fitting
must include valve, balance & environmental disposal)
The competitor’s price must be publicly advertised online and cannot include any membership/personal
discounts, fleet, trade, business to business, or affiliate deals, such as but not limited to Groupon,
Costco, Blue Light Card etc.
We cannot match bulk promotional offers such as buy one get one free.
The competitor must be based and registered in the UK and sell direct to customers (no auction or
marketplace retailers). The competitor must sell through a distribution channel which is authorised by the
original manufacturer or licensor and the competitor’s product must be designated for sale in the UK.
No other promotional offers or vouchers can be used on top of a price match.
We will match within 7 days of purchase or booking as shown on your receipt or invoice. This will be by way
of a refund of the difference in price or, if matching in store/autocentre by providing a discount at the
time of purchase.
We will match in our stores/garages if our online price is lower than our store/garage price. This applies
to Click & Collect orders only for in store, not delivery.
We will match in store if our online price is lower than our store price. This applies to Click & Collect
orders only, not delivery.
We will not match against clearance, closing down sales or specialist retailers such as market stalls.
When making a claim, you must be able to demonstrate:
That the product is shown at a lower price on a competitor’s website, and that it is currently
available for delivery or collection within the relevant radius set out above; or
That the product is available at a lower price in a competitor’s store or garage and that it is
currently available for purchase and, if applicable, fitting, within the relevant radius set out
above; or
That a dated written quotation from a competitor’s garage located in the radius set out above shows
a lower total price than we offer and that it is currently available to be booked within the same
availability as we can offer and, if attending your location, at the same location.
In order to change the price of items bought on finance, the original agreement must be cancelled and a new
one created at the lower price. The new agreement must still meet the minimum value and item requirements
for finance.
Price Match is subject to verification that the competitor is a legitimate trader.
Only one claim may be submitted with regard to each purchase and is eligible for our price guarantee.
We reserve the right to modify or cancel this offer and the terms and conditions at any time in our sole
discretion.
