Cycle Repair FAQs

You’ll receive regular updates and information on the status of your bike service or repair. We’ll send you a text and email when your bike is ready to collect. Your collection date is an estimate, and can sometimes change, particularly if we need to order any parts. We’re working as fast as we can to fix your bike, and will let you know as soon as it’s ready.

One of our Bike Technicians may have called you to discuss a change to the repair work we need to do to your bike. Sometimes we spot problems while we start working on your bike. If this is the case, we’ll call you to let you know about the extra work and provide an estimate to fix it. Don’t worry, we won’t do any extra work on your bike without your agreement.

If your issue is minor, we can often complete it straight away. We aim to complete all services and repairs within five days. While we carry a huge range of bike parts, sometimes we need to order specialist parts, meaning your repair may take a little longer. We’ll always keep you up to date and informed of the progress of your repair or service.

Once your repair or service is complete, we’ll send you an email or text messaging letting you know. One of our local store Bike Technicians may call you too.

If your bike needs a little extra work to get it running smoothly, we’ll contact you first to get your approval. Don’t worry, we won’t carry out any repairs without your consent.

All work we do on your bike is guaranteed for 6 months.

You'll get 12-months warranty as standard on all bike parts, covering you for any defects. It doesn't cover you for wear and tear.

Your bike should have a full service at least once every year to ensure it’s in good running order. If you ride a lot, then you may need a service every 6 months. Our Bike Technicians can provide some advice and guidance if you need it.

Our Bike Technicians receive professional training from our expert team before they’re allowed to work on your bike. All repairs are double checked by a trained team member, so you can have complete confidence it’s safe to ride.

Absolutely! Your bike will be safe and sound with us until we’re able to perform our Free Bike Check. As soon as we know what work is required, we’ll be in touch.

During our Free Bike Check, we’ll look over your bike from top to bottom, to identify the level of service you require and any urgent repairs. It should take no more than 15 minutes, and by the end we’ll be able to provide you with an accurate estimate to get it running smoothly again.

We'll send you a text and email as soon as your bike is ready to collect. Once you've received a notification it’s time to head to your local Halfords.