Garmin Troubleshooting Guide

It is normal for the camera to feel warm, especially when:

• Recording high-resolution video
• Transmitting a Wi-Fi signal

No action is required unless overheating affects performance.

Dash cams continuously record, so memory cards wear out over time. The device will automatically detect errors and prompt you to format or replace the card.

Best practices to extend memory card lifespan:

• Format the memory card at least once every 6 months
• If errors occur:
  1. First, format the card
  2. Replace it if issues persist
• Turn off the device when the vehicle is not in use
• Transfer saved footage regularly to free up space
• Use higher-capacity memory cards (they overwrite less frequently)
• Use high-quality Class 10 (or higher) memory cards
• Buy from reputable manufacturers and vendors

• Clean the camera lens
• Clean the windshield in front of the camera
• Ensure the camera’s view is within the windshield wiper area
• Reposition the device if necessary

• Use a high-quality Class 10 (or higher) memory card
• Avoid slower cards—they may not keep up with recording speed
• If viewing via smartphone:
  1. Move to an area with less wireless interference
  2. Or transfer videos directly to the phone
• Transfer important footage and format the memory card
• If errors persist:
  1. Format the card
  2. Replace if necessary
• Update the device to the latest software version

Garmin Video Vault is a secure cloud storage feature available on the following models:

• Dash Cam 47
• Dash Cam 57
• Dash Cam 67W
• Dash Cam Mini 2

It allows you to store and access your dash cam footage online securely.

To access your recordings, follow these steps:

1. Turn on the dash cam.
2. Press the ‘DOWN’ button and select gallery by pressing the ‘SAVE’ button.
3. Here you will find sections for Saved Videos, Parked Videos, Pictures, Travelapse and Unsaved Videos.
4. To view footage, select one of the above options.
5. Find the video/picture you want to view.

To view saved videos/pictures from the Garmin Video Vault on your smartphone, follow these steps:

1. Open the Garmin Drive app.
2. Click on Vault to view all saved videos.

To view all footage on your smartphone, follow these steps:

1. Open the Garmin Drive app.
2. Click on Videos and Photos – here you will find all videos and photos that are currently on your dash cam.

NOTE: Saved videos are stored securely in the Garmin Video Vault and can be shared with others by sending a link and passcode.