Contact our Retail Stores

Have a question?

Our FAQ's may be able to help! Click here to see the answers to our most asked questions.

Store Opening hours

Monday-Friday
08:00 - 20:00
Saturday
08:00 - 18:00
Sunday
10:00 - 17:00

Step 1 – Get in touch

Our team of expert advisors are standing by to support you with all your motoring and cycling needs. Whether you’re looking for a recommendation for a shiny new bike or something as simple as bulb, we’re here for you.

The quickest way to reach us is through live chat, where our experts are ready and waiting to hear from you between 08:00 - 22:00 7 days a week. Click here to chat with us.

If you'd prefer to call us, you can reach our experts on 0330 135 9779*

*Our phone lines are open:

Monday-Friday
08:00 - 20:00
Saturday
08:00 - 18:00
Sunday
10:00 - 17:00

Step 2 – Make a Complaint

We hope that you’re happy with your purchase or the service you’ve received from us. However, if for any reason you're unsatisfied, please contact our Resolution Experts on resolutionexpert@halfords.co.uk, who will aim to respond to you within 24 hours.

Step 3 – Head of Customer Support

We're confident our Resolution Experts will be able to resolve your query, but should you still need assistance after speaking with them, our Head of Customer Support will independently review and resolve your case within 5 working days.

You can contact our Head of Customer Support here: HeadofCustomerSupport@halfords.co.uk. Please include your full name, contact number and your unique case reference in your email.

*If you are unhappy with the regulated products we introduce or the service you have received when using one of our regulated products please click the link below to see our FCA Regulated Products Complaints Procedure.

To contact Halfords Autocentres click here.

For your local store, click here.

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Halfords Customer Services Department,
Halfords Group plc, Washford West,
Redditch,
Worcestershire,
B98 0DE