Halfords Retail Customer Service Team

We want to make it as easy as possible for you to find the information you need and so we’ve included loads of answers to common questions below, as well as links to useful online tools. Read on to find out more!


How can we help you today?



Got a question?


Click one of the links below to find the answer or get in touch via our live chat.

We have a range of buyers guides available on our website, which can help you to choose the right product for you. If you’re looking for motoring products – don’t forget to enter your car’s registration number to only see the products that are right for your vehicle.

Motoring buyers guide
Cycling buyers guide
Tools buyers guide
Technology buyers guide
Baby & Child buyers guide
Camping buyers guide

We're pleased to offer finance with Klarna and we have several options to help you spread the cost.

You can apply for finance during the online checkout process. Once you've added the products or servicess you want to buy to your basket, click 'Proceed To Checkout. Enter your billing details on the next page and scroll down to the 'Choose a payment method' section. Select the 'Halfords Flexible Finance' option, choose your payment timeframe and click ‘Apply Now’.

To use a discount code, click on your basket and scroll down to the ‘Do you have a promotional code?’ section. Enter your promotional code in the box and click ‘Apply’. If the code is valid, the discount will be applied to your basket.

If you find the same item for a cheaper price elswhere we'll match that price, if you find that cheaper price after you've purchased an item from us, we'll refund the difference within 7 days of receipt of your goods. Click here to find out more. Terms and conditions apply.

Check out our Cycling and Motoring Service pages to find out what fitting services we offer. Our colleagues in your local store will also be able to advise you on our fitting services.

Please note that we're unable to fit any vehicle-related products that haven’t been bought at Halfords because of potential problems with warranty concerns.

Need help with an order you've just placed? Learn more here

For click & collect orders, you can cancel your order online

If we’re delivering to your home, you can get in touch with us via our live chat to cancel it.

If your order was made in a store, you’ll need to go back to that store, where our colleagues will be able to cancel your order and arrange a refund.

Click & collect orders are held for 7 days at your nominated store . Alternatively, you can contact your nominated store, to make amendments to your reservation such as extending the collection date.

Unfortunately, we're unable to amend the details of your order once it's been submitted. If you want to add another product, you’ll need to place a new order for delivery or collection. Alternatively, if you’re collecting from store then you can buy the item when you pop in. If you want to add a service such as a bike build, please get in touch via our live chat with us.

Get in touch with us, and have the voucher or discount code and your order reference number handy. A member of our Customer Services team will take a look and get back to you. You can access our live chat here.

Unfortunately, we're unable to amend the details of your order once it's been submitted. If there's important information missing from a delivery address, such as a house number or post code, then we are can pass this information to the courier prior to delivery, so get in touch with us. If we’re unable to contact the courier, we may be able to request for the delivery to be cancelled and the parcel returned to sender.

We can help if you've got questions about your upcoming delivery or collection

To check the status of your order, please click here and enter your email address and order number.

You can also find your expected delivery or collection date within your confirmation email.

If your order was made in a store, you can chat with us to get an update on its progress.

If your order is delivered to your chosen store before the expected delivery date, then yes. Please wait for the collection notification to say your item(s) can be collected. If you’re collecting a bike that we’re building, your bike will be built on the date you booked when you placed the order and can't be changed.

Once Klarna receives confirmation from Halfords that your purchased goods have been dispatched/received, Klarna will start your Credit Agreement and send you a welcome letter, including your payment schedule by email. The email will be sent to the address you provide when you applied for credit.

If you haven’t received an email within 10 days of receiving your goods, please check your ‘junk’ email box. If you still can't find the documents, please contact Klarna’s Customer Service team on 0808 189 3333 so that they can check they have the right contact details for you.

If your goods haven't been received, contact Halfords to check your order and delivery status. You can also contact Klarna’s Customer Service team on 0808 189 3333 so that they can postpone the due date of your payment.

If your bike is being delivered to your home, it will be delivered boxed. If it's being delivered to a store and you selected ‘Build My Bike’ when ordering, then your bike will be built for you in store. If you didn’t select this, it will be in a box. If you didn’t select ‘Build My Bike’ and have changed your mind, please chat with us via our live chat and one of our experts will arrange for your bike to be built in store.

Click & collect orders are held for 7 days at your nominated store. You'll receive a reminder text letting you know that your reservation is due to expire and giving you the option to text back to extend or cancel. Alternatively, you can contact your nominated store to make amendments to your reservation such as extending the collection date.

Find the answers to all of your post-delivery questions.

We offer a 28-day return policy and information about how you can return to us can be found on our returns page. We offer a number of different ways to return products to us, so you can choose the best one for you.

If you've purchased an item in store, your VAT receipt is the till receipt you received at the time. We don't provide VAT invoices for online orders.

If you want to return an unwanted item and don’t have the receipt don’t worry. A bank statement showing the order can also be used as proof of purchase.

If you collected your order from a store or garage, then it’s best to return the faulty item to the same location so that we can arrange a refund.

If your order was delivered to your home or workplace, we’d still recommend returning the faulty item to your nearest store or garage as this is the quickest way to receive a refund.

If you're unable to return a faulty item to your local store please contact us.

Faulty items will be examined either by ourselves or the manufacturer. Where applicable a refund will be sent to your account within 28 days. To find out more, please visit our Returns page.

The easiest way to return your item and get a replacement, is to take it to your local store. If the damaged item is part of a set or larger product (i.e. one socket in a socket set) then please bring the whole order. If the damaged item was ordered at the same time as other items (that are undamaged) you just need to bring the damaged item. Please bring your proof of purchase along with you (receipt or order confirmation). If you made the purchase on finance, please also bring photo ID.

To find out how to raise a concern or make a complaint, please visit our dedicated Customer Service page on the topic here.

Items don't always arrive together, but if you've been waiting a few days and you're still missing something, then please contact us via our live chat and we’ll take a look.

Need help with an appointment? Lets get your sorted.

For motoring, you can find full details of all the fitting, servicing and repair products we offer by clicking here.

For cycling, visit our Bike Services page to find out about both bike servicing and bike repairs. Here, you can also find information about fittings and book a Free Bike Health Check, which is the first step to getting your bike service or repaired, or getting an accessory fitted to your bike (such as a mud guard or child carrier).

To cancel an appointment, get in touch with us via our live chat and one of our team will rearrange or cancel your appointment, based on availability.

To change the date or time of a booking in a retail store, please use our live chat and one of our experts will be happy to help. If your appointment is at one of our garages or we’re coming to you with our Halfords Mobile Expert, please contact us here.

Before any service or repair we’ll carry out a Free Bike Health Check to ensure the bike is safe and you're getting the service that best suits you and your bike. An expert bike technician will assess your bike and recommend the right level of paid service or repair.

Halfords can repair and service scooters of all kinds, either purchased from us or elsewhere. We're not able to perform pre delivery inspection on non-Halfords scooters, and electric scooters will need to be inspected before we can confirm whether the repair can be carried out.

Check out our Cycling and Motoring Service pages to find out what fitting services we offer. If you’ve already bought the item from Halfords and now want it fitted, either visit your local store where our colleagues will be able to help or get in touch via our live chat.

Please note that we’re unable to fit any vehicle-related products that haven’t been bought at Halfords because of potential problems with warranty concerns.


More From Us



Need further support?

Contact Us


The quickest way to reach us is through our live chat.

Chat lines are open:

Monday - Sunday: 8am - 10pm

You can also call us on:

0330 135 9779

Our phone lines are open:
Monday - Friday: 8am - 6pm
Saturday: 8am - 6pm
Sunday: 10am - 5pm