Contact our Retail Stores

Placed an order with us?

If you have recently placed an order with us for Home Delivery and want to track its whereabouts click here.

Note: that if your order is being sent as more than one package, your order may show as delivered once the first part has been signed for. Check your confirmation email for details of when each part of your order should arrive.

If you would like information on your Click & Collect order, click here.

Try our Frequently Asked Questions to see the answers to some of our most common questions.

Live Chat

If you would like to talk to one of our experts, please click here to chat to us.

Our Live Chat service is available between 08:00-22:00 7 days a week

Email

If you would like to talk to one of our experts please email customer.services@halfords.co.uk and we will respond to you as quickly as possible, usually within 48 hours.

To make sure we can offer you a quick solution, it would be helpful if you could include the following information in your email where applicable.

  • Details of any existing case you may already have raised with us
  • Details of the Store visited
  • The date, time and product details of your purchase (or proof of purchase where possible)
  • Any supporting documentation you may have in relation to your complaint.

Telephone

Monday-Friday
08:00 - 20:00
Saturday
08:00 - 18:00
Sunday
10:00 - 17:00

For more information on how to raise a concern or make a complaint click here.

If you wish to speak to one of our resolution experts regarding poor service, damage to personal belongings or have sustained an injury, please email us at resolutionexpert@halfords.co.uk and we will respond to you as quickly as possible, usually within 24 hours

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Halfords Customer Services Department,
Halfords Group plc, Washford West,
Redditch,
Worcestershire,
B98 0DE

To contact Halfords Autocentres click here.

For your local store, click here.