I want to cancel or amend my order
I need to change the address on my order
Unfortunately, we are unable to amend the details of your order once it has been submitted. If there is important information missing from a delivery address, such as house number or post code, then despite not being able to directly amend the address, we are able to pass this information to the courier prior to them delivering your parcel. In some circumstances, if we are unable to contact the courier, we can request cancellation of the delivery and return the parcel to sender (RTS).
Cancelling an order for delivery
It may be possible to cancel an order after it has been placed. To find out more please Contact Us.
Cancelling an order for collection
To cancel Click & Collect orders click here, enter your email address, order number, and then click "check status". Just below the store address, click "cancel order".
Once your request has been processed, we will send you an email to confirm. Once you have received your email to confirm, refunds usually take 3-5 working days to appear in your account (this time will be dependent on your card provider).