Warranty on exchanged items

If you do have to exchange an item that has a valid warranty, you are not issued with a new warranty. Instead the original warranty continues. For example, if you were to bring back a faulty stereo after eight months and it has a 12-month warranty, the new stereo (providing it’s the same model) will be covered under the original warranty for the remaining four months - it will not have a 12-month warranty of its own. This does not affect your statutory rights at all. If for any reason the second item develops a fault after six months when the original warranty will have expired, you should still be able to make a claim with us under the Consumer Rights Act if need be.