Halfords Guildford

Guildford is rated 4.7 out of 5 by 40.
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Reviews

Rated 1 out of 5 by from Stereo & Speakers I booked in an appointment to get a new stereo and new speakers fitted. I was told this would all happen on the same day and would cost me around £50 fitting costs. It seemed that they were not prepared at all for my booking, and had no speakers in stock and had only booked me for an hour slot. I was only able to leave with a new stereo which cost me far more then I expected because of fitted costs. I was then told that I would have to pay a further £30 fitting charge per speaker when I was originally quoted £50 fitting charge for the stereo and speakers. I asked to be contacted when the speakers arrived and I am yet to hear from anyone. I am happy with the stereo and have nothing bad to say about the product itself however the service was appalling.
Date published: 2019-08-16
Rated 5 out of 5 by from Great service, great price, friendly staff. I had the unfortunate event of having a chip I. My windscreen, and wanted to get it fixed. I popped into my local store after work, and was greeted very politely, by a the cashier. She asked how she could help me and I made the enquiry regarding windscreen chip repairs. Immediately she knew exactly what she was talking about, she informed me that although there was no one in store at that time to do it, she promptly decided to look on the computer when the service was next available, and asked if I would like to be booked in, and asked what time was convenient for me. When prompted she told me she had booked me in the following day, told me the time and the price of how much it would cost and wrote down the name of the technician that would be assisting me. I found this to be excellent customer service, I left the store feeling confident that my repair would be dealt with, with the utmost professionalism. The next day I arrived slightly earlier than my appointment time, but this proved no bother, I was greeted by the same lady who told me to take a seat, and she would let the technician know I was here. In no time at all the technician arrived, and started work earlier than when I was booked in for, stressing it was no problem. Before starting he explained how long it would roughly take and asked if I was going to wait. I have to say the work carried out was to the utmost professional, undertaken with care, and commitment. I was thoroughly impressed with the repair, and I certainly will and already recommended my partner who has a chip in her windscreen to take her vehicle in to get it fixed in the same circumstances. Overall the whole experience with Halfords I was thoroughly impressed with and is one of my favourite brands.
Date published: 2019-08-13
Rated 5 out of 5 by from Headlight fitting Needed fitting and had limited time. Job done professionally and efficiently. With a smile too
Date published: 2019-08-07
Rated 4 out of 5 by from Fog light Needed to change parking light and fog light. Took few minutes to do that, staffs were really helpful and friendly. A bit costly though, overall good experience.
Date published: 2019-08-05
Rated 5 out of 5 by from Car Battery Replacement - Great Job! My Ford Focus wouldn't start one Saturday morning as the battery was flat. The mobile mechanic who recharged the battery recommended changing the battery as it was over 8 years old. The mechanic recommended using Halfords as they would guarantee the work, are Nationwide and reasonably priced. I checked battery prices on Halfords website - it was easy to identify the right battery for my car (by simply entering my vehicle registration). I drove to my local Halfords and the staff were very helpful in arranging for a fitter to see me and obtain the correct battery. This was fitted in a very careful and methodical way. My car has been fine ever since then. The service was that good and convenient that I took my VW Polo to have the battery replaced too - got the same fitter and same quality job. Would definitely recommend Halfords.
Date published: 2019-08-03
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