FAQ's

It’s a popular myth that bikes arrive pre-built. While we’d love for that to be the case, the truth is that bikes arrive in parts that need to be carefully assembled. And that’s where the Halfords bike building service comes in.

So, why should you take advantage of our bike building service?

Built by experts

Here at Halfords, we’ve been supplying and building bikes for over 125 years. Our 3000+ trained technicians build millions of bikes each year, ranging from the smallest kids’ bike to the largest adult bikes and including both electric and mechanic types.

These technicians attend a training course and assessment that covers every element of the bike building process, and also undertake training on how to construct specific bike brands. All of which means that by using the Halfords bike building service, you’ll be putting your bike into the best possible hands.

Convenient and hassle-free

Here at Halfords, we’ve been supplying and building bikes for over 125 years. Our 3000+ trained technicians build millions of bikes each year, ranging from the smallest kids’ bike to the largest adult bikes and including both electric and mechanic types.

These technicians attend a training course and assessment that covers every element of the bike building process, and also undertake training on how to construct specific bike brands. All of which means that by using the Halfords bike building service, you’ll be putting your bike into the best possible hands.

Safe and secure

Not only will our technicians build your bike, but they’ll also safety-check it for you to make sure that it’s ready to ride. We offer a 30-minute handover process too, giving you dedicated time with a colleague to check that everything’s set up to your satisfaction before you take your bike off on its maiden journey.


We’d always recommend getting your bike built by an expert and can offer this service for just £10 (or for free if your bike is £250 or more). However, if you’d prefer to have a go at building it yourself then you can take your bike away boxed from one of our stores for free. We also have some handy video guides on how to build an adult bike and how to build a child’s bike that you can follow to make the process easier.

If you have any further questions about our bike building service, check out our FAQs.

Shop All Bikes

The majority of stores are able to provide E-bikes for a test ride of 30 minutes, however some stores can pffer bikes for a 48-hour test ride. These can be arranged with your local store by appointment only, to see which stores offer this service, visit Add link to ebikes test rides. Please note that our colleagues in store will require a debit card for a security deposit and a photograph ID such as a driving license or passport to allow you to test the bike.  Sadly, we can't let non-E-bikes out for a ride, but the majority of our stores now have static cycle trainers set up which will allow you to sit on the bike they are looking at and get a good feel for it.       

                 

E-Bike batteries are normally made of lithium compounds to make a Li-Ion battery, usually made up of lots of smaller 18650 size cells within a casing. The batteries should be cared for in the same way as mobile phone batteries, avoid heavy knocks or piercing the battery pack, and must not be left completely uncharged for long periods of time or they may eventually become incapable of holding a charge at all.

From flat, it would take around 3.5-4 hours to charge a battery to 100% full, but will be around 80% full after 1.5 hours  the battery automatically slows down its charging rate in the last 15-20%.  Try to let the battery get to around a 30-40% charge before recharging. Most batteries are good for around 1000 recharges, so an E-bike being used for commuting so a bike used for commuting 20 miles a day should last for around 7 years.

An electric bike, or E-bike, is one which has an electric powered hub which is designed to assist with pedalling rather than powering the bike without input from the rider. When riding up a hill, the motor will activate to help you reach a better cruising speed on an incline to make it easier to ride. The hub can be located in either the front or rear wheel, or in the central hub with the pedals.

The legal definition of an Electrically Assisted Pedal Cycle (EAPC) or E-Bike is an electrically assisted bike where an additional motor is fitted to supplement the cyclist. Fitting a bike with a full electric mode or a throttle changes the definition of the bike to one of an electrically-powered motorbike, where a license, insurance, road duty and MOTs would be required.

To define the difference between an electrically assisted pedal cycle (EAPC) and an electrically powered motorbike  that is a bike which can be powered solely be an electric motor  the EU specified a speed limit of 15.5mph (25kph) before the motor cuts out and no assistance is given. If you exceed this speed when cycling, the motor will cut out.Most riders will normally cycle at around this speed, and as the sensors are sensitive to speed changes, it may give the impression of an intermittent fault with the motor as you go above and below this speed.

In England, Scotland and Wales, no license, insurance, road tax or MOT would be required for an e-bike. However all of these things are required for riding an E-bike in Northern Ireland with the battery fitted, as well as a motorbike helmet.

The majority of stores are able to provide E-bikes for a test ride of 30 minutes, however some stores can pffer bikes for a 48-hour test ride. These can be arranged with your local store by appointment only, to see which stores offer this service, visit Add link to ebikes test rides. Please note that our colleagues in store will require a debit card for a security deposit and a photograph ID such as a driving license or passport to allow you to test the bike.  Sadly, we can't let non-E-bikes out for a ride, but the majority of our stores now have static cycle trainers set up which will allow you to sit on the bike they are looking at and get a good feel for it.       

                 

Yes, its perfectly fine to fit an E-bike to a rear mounted cycle carrier, provided it has the crossbar to fit it on. In this case, the bikes weight around 20Kg, so you would only be able to carry two at a time.If your bike has a step-through crossbar, you would normallyuse a false crossbar to mount the bike onto a carrier. Most false crossbars will only take a maximum of 15Kg, so would be unable to support the weight of an E-bike with a step-through crossbar. In this instance, we would recommend a tow bar mounted carrier.

We're able to get spares for the mechanical parts of the bike, such as the drivetrain  chains, chainwheel, derailleurs and for the consumable parts of the bikes such as tyres, tubes and so on. Depending on the electrical part which may need replacing, our colleagues may be able to fit these in-store. If there is a fault on the bike which can't be repaired in store, the bike would be sent back to the manufacturer for repair.

The majority of stores are able to provide E-bikes for a test ride of 30 minutes, however some stores can pffer bikes for a 48-hour test ride. These can be arranged with your local store by appointment only, to see which stores offer this service, visit Add link to ebikes test rides. Please note that our colleagues in store will require a debit card for a security deposit and a photograph ID such as a driving license or passport to allow you to test the bike.  Sadly, we can't let non-E-bikes out for a ride, but the majority of our stores now have static cycle trainers set up which will allow you to sit on the bike they are looking at and get a good feel for it.       

                 

All bikes will come boxed unless specified that you would like the bike built when you order or reserve it. You may be able to pick up your bike in as little as an hour if you collect it boxed. Building adds ½ day to the collection date. All Halfords stocked bikes which can be collected in store, and premium bikes ordered online for home delivery, such as Boardman and VooDoo, have the option of being built free of charge; sadly this option is not available for Apollo and Carrera bikes. Adding delivery to a built bike will normally make the delivery time around 7 days.

Yes, its perfectly fine to fit an E-bike to a rear mounted cycle carrier, provided it has the crossbar to fit it on. In this case, the bikes weight around 20Kg, so you would only be able to carry two at a time.If your bike has a step-through crossbar, you would normallyuse a false crossbar to mount the bike onto a carrier. Most false crossbars will only take a maximum of 15Kg, so would be unable to support the weight of an E-bike with a step-through crossbar. In this instance, we would recommend a tow bar mounted carrier.  

                 

To change the the rim size on a bike you should consider a 1.5"" drop in tyre width for every inch bigger you're making the tyre. As you increase the size of the tyre, the width of the tyre will increase too, so by reducing this it will make the tyre fit within the frame. Moving down in size is much easier and will allow you to fit wider tyres on the rims, increasing comfort and ridability. However, it's always worth checking out the clearance of the frame, and whether there is any adjustment needed in the brakes.

Unless otherwise stated, adult bicycles are designed to carry a rider of up to 120 Kg (18st 12lbs) and up to 20 Kg of luggage. All luggage carried must be securely mounted on the frame, uniformly distributed and fitted as low as possible, to minimize any adverse effect upon stability. The maximum total weight of the cycle, rider and luggage should never exceed 160 Kg. Unless otherwise stated, folding bikes are designed to carry a rider of up to 85kg (13st 5lbs) and up to 15Kg of luggage.

Ensure you get the perfect bike this Christmas by looking at our great offers on kids bikes. You can get 20% off a range of kids bikes, plus a free bike gift bag with any kids bike purchase.

Simply add your chosen bike and bike gift bag to your basket to qualify for the free gift bag offer.

No, we do not offer a Saving Club facility.

We do however offer a number of different ways to pay online and instore which are described in checkout, including Halfords Flexible Finance from £99 powered by Klarna (terms and conditions apply, click here for details).

We offer lots of collection options so that the process is convenient for you, including:

  • You can order a bike online and collect up to 30 days later.
  • An order can be placed further in advance when ordering in store. Full payment will be required up-front and your collection date will be subject to the store’s capacity.
  • You’ll be given a choice of a 30-minute collection time. This means that you can collect your bike without having to queue for long periods of time.
  • Please note, collection times for Christmas are subject to availability and are allocated on a first come, first serve basis. As November and December are busy periods, there’s no guarantee we’ll be able to store your bike throughout these months and this will be subject to your chosen store’s capacity.

If the bike you want is currently out of stock, please check the product page where we’ll detail when we’re expecting more stock to arrive.

If there is no message detailing when stock is due, then we cannot guarantee that stock will be available before Christmas. However, with a wide selection of bikes available, there are lots of great alternatives for you to consider so that you can still get the perfect Christmas gift.

For further options, you can also check our selection of new, ‘coming soon’ bikes.