Returns information

To ensure we are keeping our customers and colleagues safe we are changing the way our stores operate and our exchange policy.

We are extending our exchange and returns policy to 90 days until further notice. This will be available on products bought in-store and online on or after 24th February 2020. While receipts will not show the new extended date, our colleagues will ensure that all items bought within this timeframe can be returned or exchanged.

The easiest way to return items is to take them to a store where a colleague will be able to process a refund for you. To find a local store near you that is open please click here.

How to Return to Store

  • Please bring your order confirmation email, SMS or packing slip which will enable us to process your refund.
  • The refund will be processed to your original payment method only, so please ensure you have your payment card with you.
  • We are going cashless to help protect our colleagues and customers. During this time, we will be able to refund cash purchases onto a Halfords Gift Card.
  • Customers will no longer need to fill in any paperwork to obtain refunds.
  • If you paid by Paypal it will be refunded back to your Paypal account, and Klarna Finance against your finance agreement.
  • If there is no store open near you to return to then you can also return by post. Go to the How to Return by Post section below.
  • For items ordered online and delivered - if the item is large or if you are unable to get to a store/post office within 90 days of your purchase then we are able to arrange a courier collection, however this has a cost of £10 to you. You will need to contact us to arrange this service. Go to the How to Return by Courier section below.

How to Return by Post

  • For items that were ordered online and delivered, you can return them by post.
  • To return an item by post you'll need to print off a returns note here.
  • Please try to use the original packaging when sending your items back and make sure it's securely packaged; Halfords cannot be held responsible for any damage during posting.
  • If you choose to return by post you'll need to cover the cost of postage. However, if the item you're returning is faulty we'll refund the postage once we've received the item and checked the fault.
  • We recommend using a trackable service and getting proof of postage.
  • Please keep your proof of postage until we've confirmed your refund has been processed.
  • We'll aim to refund you as soon as possible, but will refund your account within 30 days.

How to Return by Courier

  • For larger products (such as adult bikes, tool chests and roof boxes), that were ordered online and delivered, we offer a courier collection returns service.
  • A £10 charge applies for this service.
  • To request this service, please chat with Customer Services here.

Please note the following:

  • Collections require a minimum of two working days' notice.
  • Someone will need to be available to sign at the time of collection.
  • Collections can only be made Monday - Friday (excluding Bank Holidays).
  • Collection will take place between 9am and 6pm (we're afraid exact times can't be given).
  • Please re-pack the item(s) securely for courier transport. (All bikes must be un-built and boxed for return.)
  • We'll aim to refund you as soon as possible, but will refund your account within 30 days.

Notes

We can only exchange Dash Cams, Sat Navs, DVDs, memory cards, and software if they're faulty or are returned unused with their original seals and wrapping intact. Personalised products and made-to-order products can only be returned if they're faulty.

When returning items for a refund that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.

Please note, personalised products and made-to-order products cannot be returned unless faulty.

View our full Terms & Conditions of Sale

Consumer protection legislation says that items must be as described, fit for purpose and of satisfactory quality. If you buy a product online and it's found to be faulty within 30 days, you're entitled to ask for a full refund of the faulty product. If a fault occurs after the initial 30 days, we're entitled to repair and/or replace that item. If it can't be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

This does not affect your statutory rights.