All staff at Babysecurity.co.uk are committed to helping parents to find the best products for their newborn baby and infant. We do this by having clear lines of communication via email, Live Chat and Telephone answered by real people without menus. Our staff are knowledgeable, courteous and always willing to give advice. We select high quality baby products from reputable manufacturers of monitors, stair gates, travel cots, feeding and sleeping equipment, child locks, guards and travel safety products and buy them in bulk to ensure fast fulfilment of customer orders. Some of the products we sell are exclusive to our company and these have all been inspired by responses to parent requests for child care solutions not available in the market place. BabySecurity.co.uk prides itself on offering good value and offers to Price Match all products in the range. The standard delivery service is next day and the majority of orders are delivered free. The company is privately owned by directors that are actively involved in the day to day control. We are constantly looking for new products for your child?s protection and take particular account of customer requests. If we do not stock a product you require we will research and hopefully find it for you. Your relationship with us is private. We take your details only to help us execute your order or instructions. We will NEVER disclose your details to anyone else. BabySecurity.co.uk is a trading name of EDPA Limited Head Office: Unit 24b, Kings Street Industrial Estate, Langtoft, Lincs, PE6 9NF Company Reg. No.: 5685938 VAT No.: 887263772
Returns Information We are unable to accept returns without a Returns Authorisation Number (RAN). Please follow the steps below to obtain a RAN before sending us your item(s). We require these in order to be able to identify which returned item belongs to you and why they are being returned. "I don't want my purchase" - Refunds You are entitled to return any purchase within 14 working days from your order delivery date. The intention is to put you in the same position as would be the case if you bought the product from a store which means you can inspect the product and return it unused. In such circumstances we will refund the price paid excluding the shipping cost, and you must pay the cost of return. For large or heavy items we can arrange courier collection and the cost of that collection will be deducted from your refund. We may also reduce the value of your refund if the product is not returned in pristine quality. Please be aware some products cannot be returned unless they are faulty. Such products include undergarments and niplettes. Blister packed products cannot be returned once opened. Where the product is faulty we will cover the cost of the return up to a maximum of £4.99. Premium delivery costs are non-refundable. "I don't want my purchase" - Exchanges Within 30 days of the date you received the item(s), we will also take products back in exchange for other products of similar or greater value. The products must be unused and returned in "as new" condition, preferably in original packaging. The cost of shipping will be your responsibility. Please note that this is an exchange policy and cash refunds will not be given. We can apply the value of the Credit to your account for later use or you can request we transfer the credit to any of our other websites Please also note that an administration fee of £3.95 will apply when returning goods for exchange outside of the 14-day period. These terms do not affect your statutory rights in the event of faulty goods. "My product is faulty" We will exchange, repair or refund a product which develops a defect within the first 6 months after the date you received it. After 6 months and within the warranty period, we will arrange for repair or replacement. The replacement may be for a product of similar value or specification but not necessarily the same brand. For your convenience, we have produced a simple returns label with our returns address which you should print and enclose within the package; see "how to request a return" below. GUARANTEE: Electrical products purchased from BabySecurity.co.uk are covered by a minimum of a 6-month guarantee or as per the manufacturer?s warranty. Other products are covered by a 6-month guarantee. This guarantee begins on the initial date of delivery and any subsequent replacement products do not renew this warranty. You must ensure returned goods are suitably packaged to avoid damage in transit as we will not accept responsibility for any such damage that occurs. This does not affect your statutory rights. Please do not state products are faulty when requesting returns unless there is a genuine fault, as you will have to pay all shipping costs both ways. How to Request a Return To request a return, please send a message; make sure to include your name, order number, the product description and the reason for return. Once your return is authorised we will provide you with an email including all of the information you need to get your return back to us. Please note: We do not accept returns without a Returns Authorisation Number. Please follow the steps above to obtain a RAN before sending us your item(s). We cannot accept responsibility for Returns until they arrive safely in our warehouse therefore you may wish to insure the product however this is at your cost. It may take up to 14 days from receipt in our warehouse for each individual return to be processed. We will only refund the reasonable cost of transit/postage (up to £4.99) where goods are confirmed faulty in the first 6 months of receipt, or when the return was due to an error on our part.