Halfords Autocentre High Wycombe

Halfords Autocentre High Wycombe 82 Desborough Avenue High Wycombe , HP11 2SF

Opening hours:
Monday: 08:00 - 18:00
Tuesday: 08:00 - 18:00
Wednesday: 08:00 - 18:00
Thursday: 08:00 - 18:00
Friday: 08:00 - 18:00
Saturday: 08:00 - 17:00
Sunday: Closed

What customers are saying about us

Rated 4.5/5
Showing 3 of 20 reviews

Terrible Customer Service

Customer service is appalling, went in for a simple service + MOT and one staff member interrupted the staff member that was serving me to ask him a question unrelated to my booking. Then Stated they couldn’t fit a licence plate bulb unless it was ‘easy’ as I had supplied my own bulb (despite it being a Halfords unopened bulb!) then failed my MOT for this reason to state they did fix it. On return to collect the car I walked in and didn’t see the chap behind the counter and instead of greeting me just let me wait until his colleague came off the phone - my surprise when I went round the corner a bit and he was sat there with his phone! Then having to go back the next day for a retest, I came after 17:00 as told and when greeting to explain I was here for a retest, the guy didn’t say anything but just frowned at me asking his colleagues ‘do we have a retest booked in?’ To which I stated I was told to come back anytime after 17:00. Anyway, all sorted now but really think the attitude needs to shape up and some education in good customer service / training on how to speak to a fellow human being.

Friendly staffs

The staff is friendly and patiently hear all my questions! I got an good experience!

Still not refunded my money

Still not refunded my money, didn't have the right requirements for the job i'd asked for - charged me more that the going rate for the tyres. no comms from the garage to tell me the car was ready - had to phone 3 times to confirm i could pick the car up