Policies & Regulations

Website Terms and Conditions

These are the Terms and Conditions of Sale for Halfords.com to which all online purchases are subject.

1. Definitions

1.1. In these Conditions, the following definitions shall apply:

Approved Partner: a third party seller who sells Goods to Customers using the Marketplace.
Business Days: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 14.
Contract: the contract between us and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
Customer, you, your: the person who purchases the Goods from us.
Event Outside Our Control: has the meaning given in clause 13.
Goods: the goods (or any part of them) set out in the Order.
Halfords: Halfords Limited (registered in England and Wales with company number 00103161 with registered office address at Icknield Street Drive, Washford West, Redditch, Worcestershire B98 0DE.
Halfords Goods: Goods purchased on the Website from Halfords and not an Approved Partner.
Marketplace: the marketplace accessed via the Website through which Halfords facilitates transactions between Approved Partners and Customers.
Order: the Customer's order for the Goods submitted by the Customer online via the Website.
Website: means the website accessible at Halfords.com including the Marketplace.
We, us, our: Halfords or the Approved Partner as applicable to the Order.

1.2. In these Conditions, the following rules apply:

1.2.1. A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.2.2. A reference to a party includes its personal representatives, successors or permitted assigns.
1.2.3. Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
1.2.4. A reference to writing or written includes e-mails.

2. The Contract

2.1. The Order you place via the Website constitutes an offer to purchase the Goods in accordance with these Conditions. You are responsible for ensuring that the terms of the Order are correct. Please read and check your Order before placing. You may only purchase Goods from us if you meet any legal age requirement necessary for the acquisition of the same.

2.2. The Order shall only be deemed accepted by us when you have paid for the Goods, monies received by us and the Goods have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an Order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Goods have been dispatched ('Dispatch Confirmation'). The Contract between us is formed when we send you the Dispatch Confirmation.

2.3. All Orders placed via the Website are subject to stock availability and to the validation checks described in Clause 5 below. In the unlikely event that you are able to place an Order for an item that is not available from stock, we will contact you as soon as possible. Depending on the time period for stock to arrive you may be given the option to wait for your items or your Order will be cancelled. In these circumstances, upon cancellation, you will be refunded in full.

2.4. We only accept Orders originating from and for delivery to UK addresses.

2.5. The only language in which the Contract can be concluded is English.

2.6. We will retain details of your Order in our database and these details can be made available to you on request. Please contact our Customer Service team.

2.7. Where the Customer has been directed to the Website as a result of a third party site, these sites are independent from us and we are not responsible or liable for such sites. Customers should consult the terms and conditions of the site in question for more information.

2.8. For information on how to shop at Halfords.com, visit our step-by-step guide.

2.9. Where you place an Order from an Approved Partner via the Marketplace:
2.9.1 the Contract is made between you and the Approved Partner and these Conditions apply to such Contracts.
2.9.2 Halfords act as the Approved Partner's agent for payment and you authorise Halfords to process payment on their behalf.
2.9.3 Other than as set out in clause 2.9.2 above, Halfords has no responsibility to you in respect of Contracts made with Approved Partners and all references in these Conditions to 'we' 'us' or 'our' shall be deemed to refer to the Approved Partner in that context.
2.9.4 In the first instance the Customer must attempt to resolve any dispute directly with the Approved Partner.
2.9.5 Approved Partners shall not invoice Customers directly, and Customers must not accept or pay Approved Partners invoices.

3. Product Information

3.1. Goods are described on the Website.

3.2. We reserve the right to amend the product description if required.

3.3. Images of the Goods on the Website are for illustrative purposes only. Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.

3.4. All weights and sizes are supplied as a guide only and are approximate.

3.5. Guided Sales, Buyers Guides and all other advice articles have been produced by Halfords to help you in your purchasing decisions and to give guidance. These articles are provided for general information, but if you are in any doubt, you should seek help from an appropriate professional. We accept no liability for any loss, damage or injury arising as a result of the advice contained on our Website.

3.6. In the event that there are any errors regarding price or description, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your Order and your credit/debit card or your Paypal account will be refunded in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of these errors.

4. Price Information

4.1. The price of the Goods is the price set out on the Website at the time you submit your Order. All prices are shown in Pounds Sterling.

4.2. The price of the Goods does not include delivery charges which will be as advised during the check-out process, before you confirm your Order.

4.3. The price of the Goods is inclusive of VAT (where applicable) at the current rate chargeable in the UK. If the rate of VAT changes between the date of Order and the date of delivery, we will adjust the VAT you pay unless you have already paid for the Goods in full before the change in VAT. Halfords VAT number is 797 0776 69. VAT numbers of Approved Partners are listed on their respective 'About Us' pages in the Marketplace.

4.4. Where the 'In-store Price' is listed, this refers to the current price in Halfords stores.

4.5. The prices shown are only applicable to purchases made via the Website. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in Halfords stores. Where the online price is lower than our store price we will match in store. This is in line with the Halfords Price Match Promise which is subject to Terms and Conditions. For more information regarding this service and to help us process your Price Match enquiry please see our Shopping at Halfords page.

4.6. Special Offers and promotions advertised in the press or other media may be excluded from the Website unless specifically advertised as available online. All offers are subject to availability and while stocks last. This includes all offers advertised via official Halfords social media channels.

4.7. Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied in the basket. Equally, voucher code offers cannot be used in conjunction with any other promotional offer.

5. Payment Information

5.1. Halfords.com accepts payment by most major credit or debit cards registered at UK addresses, or by Paypal registered to UK addresses. We regret that we are unable to accept payment online by cheque, cash, Halfords Gift Vouchers, Halfords Gift Cards, High Street Vouchers, Purchase Orders or any other form of payment. For more information about payment methods, please click here.

5.2. Please ensure that the expiry date of your credit or debit card is after the anticipated despatch date of your Order. Payment will be debited from your account just before the despatch of your Goods, and if your payment card has expired, we will be unable to take payment and fulfil your Order.

5.3. When an Order is placed a pre-authorisation will be made against your account. Payment is not taken at this time. Halfords will endeavour to process any payments at the time of dispatch. On the rare occasion that this process is not successful, we will re-process accordingly. We will not inform you if this delay occurs. Halfords are not liable for any bank charges that may be incurred by the Customer if sufficient funds are not available at the time when payment is taken.

5.4. All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

5.5. In addition, to prevent fraudulent use of credit and debit cards, Halfords will validate the names, addresses and other information supplied during the Order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your Order or we may be unable to accept your Order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998.

5.6. Where your Contract is with an Approved Partner, you consent to Halfords sharing your personal data with the Approved Partner for the purposes of fulfilling your Order including sending dispatch notifications and dispatching the Goods.

6. Delivery of Goods

6.1. We can only deliver to addresses within the United Kingdom. Unfortunately, we are unable to deliver to non-UK destinations, including the Republic of Ireland, the Channel Islands and BFPO addresses at this time. Please contact us if you require further details.

6.2. For deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands, there may be an additional surcharge imposed by our couriers and a slightly longer delivery lead-time.

6.3. The delivery charge for each item is listed on the product detail page. When you add products to your shopping basket and have chosen the delivery option the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process. For more information about delivery charges and lead times, click here.

6.4. We may deliver the Goods by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.

6.5 Any dates quoted for delivery are approximate only and we cannot be held liable for any costs incurred if delivery is delayed.


6.5.1. Please be aware that Royal Mail First Class postal service can take up to 7 days. This is under the terms of Royal Mail and is out of our control.
6.5.2. 3rd Party couriers can deliver direct delivery orders between the hours of 7am and 9pm.

6.6. Delivery of an Order shall be completed when we deliver the Goods to the delivery address given in the Order.

6.7. The Goods will be your responsibility from the time of delivery.

6.8. Where the courier is unable to deliver the Goods, they will either attempt to deliver to a neighbour, attempt to redeliver the following day, leave a card for you to rearrange a suitable time for redelivery or leave the parcel at your local Post Office for you to collect.

6.9. We shall have no liability for any delay in delivery of the Goods, or failure to deliver the Goods, where the delay or failure is caused either by an Event Outside Our Control or the Customer's failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

6.10 If we miss our estimated delivery deadline for the Goods or, in the absence of any estimate being given the date 30 days after the Dispatch Confirmation, you may cancel your Order straight away if any of the following apply:
(a) we have refused to deliver the Goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your Order that delivery within the delivery deadline was essential.

6.11 If you do not wish to cancel your Order straight away, or do not have the right to do so under clause 6.10 you can give us a new deadline for delivery which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

6.12 If you do choose to cancel your Order for late delivery under clause 6.10 or clause 6.7, you can do so for just some of the Goods or all of them, unless splitting them up would significantly reduce their value. If the Goods have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Goods and their delivery.

7 . Refunds and Returns

7.1 Refunds and returns of Goods purchased from an Approved Partner must be arranged directly with that Approved Partner, in accordance with the process set out on its 'About Us' page in the Marketplace. The rest of this clause 7 relates to refunds and returns of Halfords Goods only. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

7.2 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days of receipt of Goods however for Halfords Goods, Halfords have extended that right to 28 days from receipt of the Goods (please see clause 7.4 below for an explanation of the period during which you can cancel a Contract). This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund. Alternatively, you are entitled to request an exchange within the same period of time and the provisions below also apply to exchanges.

7.3 However, this cancellation right does not apply in the case of the following which may only be returned if they are faulty:
(a) personalised and made-to-order products;
(b) sealed satellite navigation equipment, sealed memory cards, sealed audio or sealed video recordings or sealed computer software which have been unsealed after you receive them.
(c) any Goods which become mixed inseparably with other items after their delivery.

7.4 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your Contract End of the cancellation period
Your Contract is for Goods which are not delivered in instalments on separate days. The end date is the end of 28 days after the day on which you receive the Goods. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Goods on 10 January you may cancel at any time between 1 January and the end of the day on 7 February.
Your Contract is for Goods which are delivered in instalments on separate days. The end date is 28 days after the day on which you receive the last instalment of the Goods or the last of the separate Goods ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Goods on 10 January and the last instalment or last separate item of your Goods on 15 January you may cancel in respect of all instalments and any or all of the separate Goods at any time between 1 January and the end of the day on 12 February.
Your Contract is for the regular delivery of Goods over a set period. The end date is 28 days after the day on which you receive the first delivery of the Goods.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Goods to be delivered at regular intervals over a year and you receive the first delivery of your Goods on 10 January, you may cancel at any time between 1 January and the end of the day on 7 February. 7 February is the last day of the cancellation period in respect of all Goods to arrive during the year.

7.5 To cancel a Contract with Halfords, you need to let us know that you have decided to cancel. If you wish to exercise this right, please contact the Halfords Customer Services Team, by phone, email or letter sent by post or using the online form on our Website. If you use the online form we will e-mail you to confirm we have received your cancellation. If you are e-mailing us or writing to us please include details of your Order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

7.6 If you cancel your Contract with Halfords, Halfords will:
(a) refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) refund any delivery costs you have paid.
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Goods and we have not offered to collect it from you: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us. For information about how to return Goods to us, see clause 9.8.
(ii) if you have not received the Goods or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

7.7 If you have returned the Goods to us under this clause 7 because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges.

7.8 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Goods we may refund you in vouchers.

7.9 If Goods have been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back (and we recommend using a trackable service and obtaining proof of postage), return it to us in-store or hand it to our authorised carrier. For information on how to return an item please click here. You must take reasonable care to ensure that the Goods are not damaged in transit; this includes ensuring that they are securely packaged. Halfords cannot be responsible for lost or damaged returns.
(b) unless the Goods are faulty or not as described (in this case, see clause 7.7, you will be responsible for the cost of returning the Goods to us. If the Goods cannot be returned by post, we may offer to collect the Goods from you in which case we will charge you the direct cost to us of collection which will be £7.

7.10 Because you are a consumer, we are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. For our returns policy, please click here.

7.11. Due to the speed of our ordering process, Halfords may not be able to cancel your order before despatch. If you exercise your right to cancel prior to you receiving the Goods, Halfords will attempt to stop the goods in transit, however if this is not possible and the Goods are delivered, you will be able to return your Goods in line with your rights outlined above.

8. After-sales Service and Guarantees

8.1. Where applicable, details of manufacturers' guarantees or service arrangements will be provided with the Goods. In respect of Halfords Goods (only), your local Halfords superstore will initially deal with after sales service and warranty/ guarantee claims. In relation to Goods purchased from Approved Partners, you should contact them directly to discuss service, warranty and guarantee claims. A manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Goods that are faulty or not as described.

8.2. All warranties are non-transferable and only apply for the original Customer. Please note that, if you buy Goods with a Halfords warranty, we are guaranteeing that those Goods will work during the warranty period. If you replace the Goods during the warranty period, the warranty does not start again. You will only benefit from the remaining period of the original warranty. This does not affect your statutory rights if the Goods are faulty or not as described.

8.3. We are under a legal duty to supply goods that are in conformity with the contract.

8.4. If you have any further queries relating to Halfords Goods once you have spoken to your local store, please don't hesitate to contact us.

8.5.For further information on guarantees, please click here.

9. Complaints and Queries

9.1.If you are not happy with any aspect of our online service, discover a fault with our Website, or if you have any queries or comments relating to an order placed online, please contact us and we will do everything we can to help you.

9.2. If we have exhausted our internal complaints handling procedure and we inform you in writing that we cannot settle your complaint, you have the option of referring your complaint to an Alternative Dispute Resolution ("ADR") provider to deal with the same. We are not obliged to use a specific ADR provider or procedure, however, a list of certified providers can be found at www.tradingstandards.uk/advice/ADRApprovedBodies.cfm. Alternatively, you can refer the complaint to the EU Commission's Online Dispute Resolution (ODR) Platform at wwww.odreurope.com. Please note that we are not obliged to participate in ADR.

9.3. Your access to Halfords.com may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.

10. Safe Shopping Guarantee

10.1. We have used every effort to ensure that shopping on the internet with Halfords is as safe as purchasing by card in a regular Halfords store. Our secure server software encrypts all of your personal information sent over the Internet. In processing your Order, your information may have to be sent over the internet more than once. At no point is your Order information sent in this way without encryption.

10.2. Although Halfords endeavour to take all reasonable steps to protect your personal information, we cannot guarantee the complete security of any data you disclose online. You accept the inherent security risks of providing personal information and dealing online over the Internet and Halfords cannot be held responsible for any breach of security unless it is due to our negligence. Please read our Privacy Policy for more details.

11. Comodo Authentic Site

This Website has been issued with a Secure Server Digital Certificate by the online Certificate Authority Comodo and has been authorised to display the Comodo Authentic Site seal. The Comodo Digital ID is an electronic licence credential for online business. It confirms that the Website is a legitimate website and establishes an encrypted communication channel protecting all sensitive and personal information you send over the Internet while you are using this website.

The Halfords Website is operated by:
Halfords Limited
Icknield Street Drive
Washford West
Redditch
Worcestershire
B98 0DE

Registered in England and Wales. Company Number 103161.

12. Liability

12.1 If we fail to comply with these Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.

12.2 We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.

13. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

14. Variation

Halfords amends these Conditions from time to time. Each time you order Goods from us, the Conditions in force at the time of your Order apply to the Contract between you and us.

15. Communications between us

15.1. Any notice or other communication given to the Customer under or in connection with the Contract shall be in writing (including email), addressed to the Customer at the address that the Customer has specified to us in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post, recorded delivery, commercial courier, fax or e-mail.

15.2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 15.1; if sent by pre-paid first class post or recorded delivery, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed; or, if sent by fax or e-mail, one Business Day after transmission.

15.3. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

16. Other Important Terms

16.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Conditions.

16.2 You may only transfer your rights or your obligations under these Conditions to another person if we agree in writing.

16.3 Subject to clause 2.9, this Contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.4 Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.5 If we fail to insist that you perform any of your obligations under these Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.6 These Terms are governed by English law. This means a Contract for the purchase of Goods through our Website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.


Last Updated: 7 September 2017

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Terms of Use

These terms set out how you may use our websites and our App. Please read these terms of use carefully, together with our Privacy Policy before you start to use any of our sites or our App. By using any of our sites or App you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms of use, you must not use any of our sites.

Access

We do not guarantee that any of our sites or our App, or any content on them, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our sites without notice. We will not be liable to you if for any reason one of our sites is unavailable at any time or for any period. We may limit the availability of our sites or any service or product described on any one of our sites to any person or geographic area at any time.

No Reliance on Information

We have taken every care in the preparation of the content of our sites and our App. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on any of our sites and our App. Due to the changing nature of the information contained on our sites and our App we shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of any of the information accessible via the sites and the App not being accurate, complete or up to date.

Viruses

We do not guarantee that our sites or our App will be secure or free from bugs or viruses. Due to the nature and inherent risks of communications and the transfer of data over the internet, we shall have no liability whatsoever for any damages or losses resulting from viruses, worms, Trojan horses or other malicious code or the corruption or loss of data or any damage to software or hardware. You should use your own virus protection software.

You must not misuse any of our sites or our App by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our sites our App, the server on which our sites or our App are stored or any server, computer or database connected to our sites or our App. You must not attack our sites or our App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and we reserve the right to report any such breach to the relevant authorities.

Registration

You warrant that the personal information which you are required to provide when you register as a user of one of our sites or our App is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. You will notify us immediately of any changes to the personal information you have provided us with.

Intellectual Property Rights

All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of our sites or our App shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You may download extracts of any page(s) from our sites or our App for your personal use or in accordance with any contractual relationship we have with you. However, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text identifying the authors of content on our sites or our App.

Social Media

These terms also govern any submissions you make on any third party website related to us or page such as any of our Facebook pages, Twitter, Pinterest, YouTube or social networking sites. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect our opinions or ideas nor those of our employees and we are not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites' terms of use, as applicable.

Whenever you make use of a feature that allows you to upload content to our sites or our App, or to make contact with other users of our sites, you must comply with the acceptable standards set out in these terms.

Acceptable Standards

Any and all material which you contribute to any of our sites or our App ("contributions"), and to any interactive services associated with them must comply with the following standards. Contributions must not:

  • Contain any material which is defamatory of any person or be threatening, abuse or invade another's privacy; or be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Contain any material which is obscene, offensive, hateful or inflammatory including any sexually explicit material or promoting violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.

You agree that you will only use our sites or our App for lawful purposes and will not:

  • Use them in any way that breaches any applicable local, national or international law or regulation.
  • Use them in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • Transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • Knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • Reproduce, duplicate, copy or re-sell any part of our sites in contravention of the provisions these terms of use.

We will determine, in our discretion, whether there has been a breach of the above acceptable use requirements through your use of any of our sites or our App. When a breach of our requirements has occurred, we may take such action as we deem appropriate including immediate, temporary or permanent withdrawal of your right to use our site or our App and/or legal action.

Interactive Services

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our sites or our App, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our sites or our App, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of the above requirements, whether the service is moderated or not.

Third Party Links

Certain links on our sites and our App will lead to websites which are not under our control. When you activate any of these you will leave our site/App and we will have no control over and will accept no responsibility or liability for the material on any website which is not under our control. We assume no responsibility for the content of websites linked on our site and our App. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Applicable Law

These terms of use are governed by English law and subject to the non-exclusive jurisdiction of England and Wales. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Thank you for visiting our site.

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Privacy Policy

1. Introduction

Halfords Group PLC ("Halfords") is the UK's leading retailer of car parts, car enhancement, camping and touring equipment and bicycles.

As an essential part of our business, we collect and manage customer data. In doing so, we observe UK data protection legislation, and are committed to protecting and respecting customers' privacy and rights. Specifically, we act as "Data Controller" in respect of the information gathered and processed by this website.

In order that you are reliably informed about how we operate, we have developed this Privacy Statement. Together with any additional Privacy Notices which you may see as you navigate around this website, this Privacy Statement describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site. This Privacy Statement also provides you with information about how you can have control over our use of your data.

If you have any comments or queries regarding our use of your data, please contact our Data Protection Officer by email at dataprotectionofficer@halfords.co.uk or by post at Data Protection Officer, Halfords Group plc, Icknield Street Drive, Washford West, Redditch B98 0DE.

2. What information do we collect about you?

In general terms, we seek to collect information about you so that we can:


  • fulfil orders that you may make via this website;

  • provide high-levels of customer care and support;

  • communicate with you effectively whether this is about your order, or so that you don't miss out on great promotions, offers and helpful reminders.

  • The information that we need for these purposes is known as your "personal data". This includes your name, home address and e-mail address. We collect this in a number of different ways. For example, you may provide this data to us directly when filling in forms on this website, or when corresponding with us by telephone, e-mail or letter.

    If you are placing an order with us, we may also take your credit card details: however, we do not save this data on any of our systems.

    Please be advised that by using this website, we will not be collecting any special categories of data about you (i.e. data about your ethnicity, religion, health etc).

    Please also be advised that when you visit this website, cookies will be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, and information about your visit such as the pages you viewed or searched for, page response times, download errors etc. We do this so that we can measure our website's performance and make improvements in the future.

    Cookies are also used to enhance this website's functionality and personalisation, which includes sharing data with third party organisations. You can control this by adjusting your cookies settings as described in section 4 of our Cookies Policy here

    3. How will we use that information?

    We use the data collected from you for the specific purposes listed in the table below. Please note that this table also explains:


  • the lawful basis for processing your data, linked to each processing purpose;

  • in what circumstances your data will be shared with a third party organisation; and

  • for how long we keep data collected by this website.

  • Data that is collected by cookies is not included in the table below, but is explained in section 3 of our Cookies Policy here.

    Purpose for processing data Lawful basis for processing data Third party organisations with whom data is shared Data retention period
    Data processing related to a purchase
    To fulfil purchases and orders which you may make via this website: this includes the processing of your order, the registering of warranties associated to any purchase you may make, the arrangement of delivery / collection as appropriate etc. To meet the requirements of contract law. Customer details will be available to Salmon who administers this website on our behalf, and Planning-Inc who manages our customer database. Order information is also saved within our SAP sales system.

    Additionally, in order to fulfil a purchase or order, it may be necessary to share relevant data with third parties such as suppliers and manufacturers, as well as delivery companies. We use many different providers, so it is not possible to list them all here.
    6 years from the end of a customer's final transaction or the end of the corresponding warranty period.
    To fulfil purchases and orders which you may make via a Halfords store: this includes the fulfilment of Click and Collect reservations which have been made online using this website. To meet the requirements of contract law. Customer details will be available to Aptos who supports our till system, and Planning-Inc who manages our customer database. Order information is also saved within our SAP sales system.

    Additionally, in order to fulfil a purchase or order, it may be necessary to share relevant data with third parties such as suppliers and manufacturers, as well as delivery companies. We use many different providers, so it is not possible to list them all here.
    6 years from the end of a customer's final transaction or the end of the corresponding warranty period.
    To process customer requests for finance (please note that this includes processing for the purposes of fraud prevention). Customers will be asked to provide informed consent before their data is processed for the purposes of applying for finance. Finance will be arranged on request through V12 Retail Finance Limited. 6 years following expiry of the finance agreement.
    To process credit / debit card payments, and communicate with you if there are any issues. To meet the requirements of contract law. For payments instore, your data will be shared with Worldpay, our payment acquirers and FIS Global as the payment gateway. For payments online, your data will be shared with Worldpay who act as the payment gateway: alternatively, customers share their data with PayPal if they select this payment option. In processing this data, customer details will also be automatically shared with DataCash for fraud prevention purposes. If a payment online is not approved by DataCash, then Experian will be used to validate payment. Halfords does not record credit / debit card information: however, anonymised token data is retained for 6 years from the end of a customer's final transaction or end of the corresponding warranty period.
    To process a request for an eReceipt. Customer consent will be sought before an eReceipt is issued instore: this is separate to consent for marketing purposes. If customers choose an eReceipt rather than a paper receipt, their data will be automatically shared with OneMarket, who manages the eReceipt service on our behalf. 2 years for the purposes of delivering and/or validating an eReceipt.
    To communicate with you via email, SMS text or telephone in order to update you as necessary about your specific order or purchase, for example to confirm your order, or to notify you that a Click and Collect reservation is available instore. To meet the requirements of contract law. Sales activities will be recorded on Salesforce, our Customer Relationship Management System, which is supported by Brightgen, a Salesforce Platinum Partner. Additionally, we will use Salmon to help send these emails, and Telephonica to send SMS texts. 6 years from the end of the final transaction or end of the corresponding warranty period.
    After-sales data processing
    To provide customer services support by telephone, email or letter: this includes the recording of telephone conversations for monitoring and quality purposes. This is deemed legitimate as it is in customers' interest that we can access their data in order to resolve any queries, questions, concerns or complaints. Customer services information will be recorded on Salesforce, our Customer Relationship Management System, which is supported by Brightgen, a Salesforce Platinum Partner. Additionally, the information will be shared with Planning-Inc who manages our customer database. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To enable you to LiveChat with customer services teams: this includes the recording of LiveChat conversations for monitoring and quality purposes. This is deemed legitimate as it is in customers' interest to resolve any queries, questions, concerns or complaints that they may have. LiveChat is a function of Salesforce, our Customer Relationship Management System, which is supported by Brightgen, a Salesforce Platinum Partner. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To undertake surveys of your experiences of customer services. Customer consent will be sought prior to undertaking the survey. Customer services surveys will be managed through Salesforce, our Customer Relationship Management System, which is supported by Brightgen, a Salesforce Platinum Partner. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To communicate with you via email, SMS text or telephone in respect of a product recall or other safety information about a purchase which you have made from us. This is deemed legitimate as it is in customers' interest to be alerted about any safety issues which may affect a product which they have purchased.

    Depending upon the nature of the recall or safety information, this may also help protect the vital interests of the customer concerned or another person.
    Details will be held in Salesforce, our Customer Relationship Management System, which is supported by Brightgen, a Salesforce Platinum Partner. Information will also be held in our customer database which is managed on our behalf by Planning-Inc.

    Emails will be sent by Cheetah Digital.
    6 years from the end of the final transaction or end of the corresponding warranty period.
    To send you emails reminding you about a service which forms part of your original purchase (i.e. a free safety check which is available to all customers 6 weeks after they have purchased a bike from us). This is deemed legitimate as it is in customers' interest to be reminded about services to which they are entitled under the terms of their original purchase from us. Customer details will be held in our customer database which is managed on our behalf by Planning-Inc.

    Emails will be sent by Cheetah Digital.
    6 years from the end of the final transaction or end of the corresponding warranty period.
    To send you emails asking you to complete a survey based on your shopping experience. This is deemed legitimate, as it enables customers to provide feedback and resolve queries in as non-intrusive a manner as possible. Customer details will be held in our customer database which is managed on our behalf by Planning-Inc.

    Emails will be sent by Cheetah Digital.
    6 years from the end of the final transaction or end of the corresponding warranty period.
    To send you emails asking you to complete a product review. This is deemed legitimate, as it enables customers to complete reviews that inform the wider public about a product's usefulness and value. Customer details will be held in our customer database which is managed on our behalf by Planning-Inc. Emails will be sent by Cheetah Digital

    Please note that customers' data will only be shared with our partner (Bazaarvoice) if they choose to submit a review.
    6 years from the end of the final transaction or end of the corresponding warranty period.
    Data processing for online services
    To enable you to set up an online account. This is deemed legitimate as it is in customers' interest to set up an online account (if they choose) as this will provide a quicker, smoother experience, and enable them to easily manage their communication preferences. By setting up an online account, customers' details will be shared with Salmon who administers this website on our behalf, and Planning-Inc who manages our customer database. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To personalise the information delivered to you via our website based on your history / preferences: this requires us to profile you as described more fully in section 5.8 below. This is deemed legitimate as it is in customers' interest to see the information that is relevant to them and/or that they have specifically told us is of most benefit or value to them. Delivering a personalised online experience requires input from Planning-Inc who manages our customer database, CoMetrics who helps us use data to improve our performance and impact, and Qubit who help us personalise website content to user preferences. 6 years from the end of the final transaction or end of the corresponding warranty period.
    Data processing for marketing
    To send emails about special offers and promotions that are relevant to you, as well as helpful reminders: this includes, for example, emails about offers during peak periods (i.e. New Year, Black Friday), abandoned baskets, reminders about MOTs or other vehicle-specific products and services, as well as products or services that you have asked us to tell you about. In some cases, this requires us to profile you as described more fully in section 5.8 below. Customers will be asked for their consent before we send marketing communications. Customer details will be held in our customer database which is managed on our behalf by Planning-Inc. Emails will be sent by Cheetah Digital. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To send specific email communications to our Trade Card members. This is deemed legitimate as customers will have specifically chosen to join the Trade Card scheme. Customer details will be held in our customer database which is managed on our behalf by Planning-Inc. Emails will be sent by Cheetah Digital. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To use customer data (primarily email addresses) to deliver advertising across various social media and other online platforms (e.g. Google, Facebook). This is deemed legitimate, as it is in customers' interest to receive communications to which they have given their consent, and where no personal data is exchanged with any third party (i.e. email addresses are anonymised prior to being shared). Customer data will be shared with various advertising partners; however, in all instances, this data will be anonymised before sharing. 6 years from the end of the final transaction or end of the corresponding warranty period.
    Other data processing
    To process competition entries and inform winners. Customers give consent when they submit competition entries: this is separate to consent for marketing purposes. Details will be held in our customer database which is managed on our behalf by Planning-Inc (NB where a competition is run by a third party, for example a newspaper or radio station, any subsequent data sharing with us will be made clear within the competition terms & conditions). 6 years from the end of the final transaction or end of the corresponding warranty period.
    To match data that we hold in order to acquire improved insight about our customers both individually and at aggregate level: this requires us to profile you as described more fully in section 5.8 below. This is deemed legitimate as it is in customers' interest that we understand their preferences and buying behaviours so that the information we provide, is tailored to them. Customer details will be held in our customer database which is managed on our behalf by Planning-Inc. Additionally, we will use CoMetrics to improve our performance and impact. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To re-use a customer's photographs, showing them enjoying our products, for marketing and other purposes. Customer consent is always sought in respect of the re-use of any photographs that we may see on social media that we would like to include within any of our promotional materials. Halfords uses Olapic to help optimise the use of customer-generated content. 6 years from the end of the final transaction or end of the corresponding warranty period.
    4. Overseas transfers

    None of the data that we collect, process or store about you is transferred outside the European Economic Area (EEA). This includes information that is exchanged with any third party organisation as described in section 3 of this Privacy Statement.

    5. Your rights

    Under the terms of data protection legislation, you have the following rights as a result of using this website:

    5.1 Right to be informed

    This Privacy Statement, together with our Cookies Policy, fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.

    5.2 Right to access

    You have the right to ask us, in writing, for a copy of any personal data that we hold about you. This is known as a "Subject Access Request". Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.

    To make a Subject Access Request, please write to our Data Protection Officer at Halfords Group plc, Icknield Street Drive, Washford West, Redditch B98 0DE.

    5.3 Right to rectification

    If any of the information that we hold about you is inaccurate, you can either:

  • visit the "My Account" section of the website where you can make changes to some of the information that we hold about you;
  • contact our Data Protection Officer at dataprotectionofficer@halfords.co.uk. Any corrections that you request will be made as soon as possible, and certainly no later than 30 days following your notification.
  • 5.4 Right to be forgotten

    From 25 May 2018, you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information, please contact our Data Protection Officer at dataprotectionofficer@halfords.co.uk.

    5.5 Right to object

    You have the right to object to:

  • the continued use of your data for any purpose listed in section 3 of this Privacy Statement for which consent is identified as the lawful basis of processing (i.e. you have the right to withdraw your consent at any time);
  • the continued use of your data for any purpose listed in section 3 of this Privacy Statement for which the lawful basis of processing is that it has been deemed legitimate.

  • In some circumstances (i.e. consent to marketing communications), you can exercise your objection by updating your preferences within the "My Account" section of this website. For all other circumstances, you can contact our Data Protection Officer at dataprotectionofficer@halfords.co.uk. Please note that you can also exercise your right to object to our use of cookies by following the guidance in section 4 of our Cookies Policy here.

    5.6 Right to restrict processing

    If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you want us to retain your data in order to establish, exercise or defend a legal claim, or (iv) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, please contact our Data Protection Officer at dataprotectionofficer@halfords.co.uk.

    5.7 Right to data portability

    If you would like us to move, copy or transfer the data that we hold about you to another organisation, please contact our Data Protection Officer at dataprotectionofficer@halfords.co.uk.

    Please be advised that this only applies to certain data which has been submitted by you electronically for specific purposes only. Our Data Protection Officer can provide further advice.

    5.8 Rights related to automated decision-making

    In order that we can understand your interests and preferences - and deliver communications that will be most of interest to you, where you have consented to receive these - we employ profiling techniques (which include automated decision-making) based upon the information that you have provided to us, as well as your purchasing history and engagement with us. We do not believe that these processes have any potential to significantly or negatively affect you i.e. they will not lead to any form of discrimination against you or impact your legal rights.

    Examples of how we use profiling are as follows:

  • if you only browse cycling products on our website, and have only ever purchased bikes and cycling equipment from us, we are less likely to send you information about car products;
  • if you purchase a child's car seat from us, we are more likely to send you information about kids' bikes;
  • if you have provided us with your vehicle registration number, we are more likely to send you reminders about MOTs and other related products and services;
  • if you do not engage or interact with special offer emails that we send you (even though you will have consented to receive these), we are likely to send you fewer emails than customers who are more actively involved with us.

  • Where we hold a customer's details, we will also seek to ensure that, as far as possible, we maintain a single composite record of their interactions with us, which may require us to match their different activities. Where customers have indicated that they do not want us to us their data for receiving communications (other than those deemed legitimate), we will use this information purely for anonymised internal analytics and reporting, for example, looking at sales trends which does not identify individual customers.

    If you do not want us to undertake profiling or matching, you may either:

  • object to the processing of your data (see section 5.5 of this Privacy Statement above); or
  • request that Halfords erases all personal data about you (see section 5.4 of this Privacy Statement above).
  • 6. Data privacy and security

    At Halfords, we maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold customers' personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.

    We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this helps us to:

  • protect against potential breaches of confidentiality;
  • ensure all IT facilities are protected against damage, loss or misuse;
  • increase awareness and understanding of the requirements of information security, and the responsibility of our colleagues to protect the confidentiality and integrity of the information that they handle; and
  • ensure the optimum security of this website.
  • We recognise that the security of data and transactions on this website is of primary importance. We therefore ensure that all connections to secure parts of the website (such as when you login) are encrypted and authenticated using strong protocols, key exchanges and ciphers.

    7. Card payment security

    We are proud to have been awarded the Payment Card Industry Data Security Standard (PCI-DSS), which recognises the robust processes that we apply when handling card transactions from the major card schemes. This independent certification gives our customers assurance that our transactional systems protect your data with appropriate levels of security.

    8. Location tracking

    This website only uses geo-location tracking, which shows us where you are in the UK, for specific situations. These include:

  • click and collect: on the product pages, you can check the availability of any selected item in your local store;
  • store locator: you can search for your local store using your current location;
  • store changes: we can inform you of local store changes based on your IP address.
  • In all situations, your permission will be sought before geo-tracking is used, and then, it is only used to personalise your experience.

    This service is supported by Google Maps. Users are bound by the Google Maps / Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps.html) which includes the Google Privacy Policy (https://www.google.com/intl/ALL/policies/privacy/index.html).

    9. Disclaimers

    Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.

    We cannot accept liability for the use made by you of the information on this website or in this Privacy Statement, nor do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.

    This Privacy Statement applies solely to the data collected by us, and therefore does not also apply to data collected by third party websites and services that are not under our control. Furthermore, we cannot be held responsible for the Privacy Statements on third party websites, and we advise users to read these carefully before registering any personal data.

    10. Accessibility

    We are committed to providing a website in which content is accessible to everyone. We therefore update our website regularly in order to make it as adaptable as possible.

    For example, users can control the text size of each page within their browser. On a PC, holding the "Ctrl" key while pressing the "+" (plus) key will increase text size, and holding the "Ctrl" key while pressing the "-" (minus) key will decrease the text size.

    11. General

    Questions and comments regarding this Privacy Statement are welcomed, and should be sent to our Data Protection Officer at dataprotectionofficer@halfords.co.uk.

    You can also contact our Data Protection Officer if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website.

    Alternatively, you have the right to lodge a complaint with the Information Commissioner's Office who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk.

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    Cookie Policy

    1. What are "cookies"?

    When you visit this website, it will store or retrieve information on your browser, mostly in the form of "cookies". These "cookies" are very small text files that may be downloaded to your computer or mobile device.

    The information is used mostly in order to make this site work as you would expect. The information does not usually identify you directly, but it can give you a more personalised web experience.

    Because we respect your right to privacy, you can choose not to allow some cookies. However, please be advised that blocking some types of cookies may impact your experience of this site and the services that we are able to offer.

    2. Can cookies harm my computer or mobile device?

    No. Cookies cannot harm your computer and cannot carry viruses. Cookies are intended to enhance your experience of a website, rather than obstruct it.

    3. What cookies are on this website?

    Sections 3.1 to 3.4 below describe the cookies which are installed upon this website. If you review these, and decide that you would prefer us not to use cookies, you can set your browser to reject cookies or to let you know when a website tries to put one in your browser software - for further information, see section 4 below.

    3.1 Strictly necessary cookies

    These cookies are always active, and are necessary for this website to function. They cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences.

    You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

    Host Cookie name Duration
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    3.2 Performance cookies

    These cookies allow us to count visits and traffic so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular, and see how visitors move around the site.

    All information that is collected by these cookies is aggregated, and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

    In addition to the cookies listed below, we also use a session recording tool, provided by Hotjar, which enables us to track customer experience on certain areas of this site. However, please be assured that Hotjar stores this data in a pseudonymised user profile, and that the information will never be used to identify individual users or to match it with further data on an individual.

    Host Cookie name Duration
    Halfords BVBRANDID 1 year
    BVBRANDSID 27 minutes
    _hjIncludedInSample Session only
    _gat_UA-22276251-10 1 minute
    _gat_UA-22276251-7 1 minute
    _gat 1 minute
    _gid 1 day
    _ga 2 years

    3.3 Functional cookies

    These cookies enable our website to provide enhanced functionality and personalisation. They are set by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

    Host Cookie name Purpose Duration
    Halfords Cookietest (x 96) To check if the browser is set to block or allow cookies Session only
    __cfduid 1 year
    Google __utma To support user accounts 1 year
    GAPS 1 year
    LSID 1 year

    3.4 Targeting cookies

    These cookies are set through our site by our partners. They are generally used by those companies to build a profile of your interests and show you relevant adverts on other sites.

    They do not store directly personal information, but are based on uniquely identifying your browser and internet device. You can control these cookies by following the guidance in section 4 below. However, if you do not allow these cookies, you will experience less targeted advertising.

    Host Cookie name Purpose Duration
    Halfords __olapicU To enable data sharing with key partners including Olapic and Rakuten 1 Month
    Bazaarvoice BVID To enable integration with our products review partner 1 year
    BVSID 30 minutes
    ai 1 year
    Bing MUID To support the Microsoft search engine 1 year
    MUIDB 1 year
    Doubleclick (Google) id To support Google's bidding advertising exchange 1 year
    Facebook datr To serve targeted advertising via Facebook 1 year
    fr 3 months
    lu 1 year
    Google APISID To serve targeted advertising via Google 1 year
    SSID 1 year
    NID 6 months
    PREF 1 year
    SID 1 year
    SAPISID 1 year
    HSID 1 year
    iesnare io_token_7c6a6574-f011-4c9a-abdd-9894a102ccef To provide targeted advertising 1 year
    Mopinion AWSELB (x3) To collect and analyse user feedback Session only
    PHPSESSID 1 day
    Pinterest __utma To support social content sending via Pinterest 1 year
    _pinterest_sess 39 years
    __utmv 1 year
    Quantcast d To provide targeted advertising 3 months
    mc 1 year
    Salesforce X-Salesforce-CHAT To enable live chat with customer services Session only
    Twitter auth_token To support tracking 15 years
    twll 5 years
    secure_session 15 years
    guest_id 1 year
    __utma 1 year
    remember_checked 5 years
    remember_checked_on 5 years
    lang Session only
    Youtube SID To track viewing of videos and deliver targeted advertising 1 year
    HSID 1 year
    demographics 1 year
    VISITOR_INFO1_LIVE 2 months
    PREF 5 years
    APISID 1 year
    SSID 1 year
    LOGIN_INFO 2 years
    YSC Session only
    SAPISID 1 year
    4. More information about cookies

    To learn more about cookies, including how to manage them and how they affect your online activities, please visit www.aboutcookies.org or www.allaboutcookies.org. You can also learn how to control cookies on different browsers at www.aboutcookies.org/how-to-control-cookies/, or if you want to know how to delete cookies, visit www.aboutcookies.org/how-to-delete-cookies/.

    To opt out of being tracked by Google Analytics across all websites, you can visit http://tools.google.com/dlpage/gaoptout.

    The Internet Advertising Bureau website (Your Online Choices) which you can visit at www.youronlinechoices.com/uk/ allows you to install opt-out cookies across different advertising networks.

    New technologies such as Mozilla's Do Not Track (www.mozilla.org/en-GB/firefox/dnt/) allow you to tell websites not to track you.

    It is noted however that blocking cookies may, on occasion, reduce the functionality of a website or prevent access, depending on the browser options which are selected.

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    Chemical Regulations

    Halfords supplies many chemical-based products online, via our catalogue and in-store. All retailers selling chemical products are obliged to comply with European directives by providing key health and safety information for this type of product. Several key European Directives/Regulations exist governing the supply of chemical products with regard to labelling, packaging and marketing and these regulations also require health and safety documentation to be made readily available.

    The Regulations themselves are designed to protect both the environment and human health, and as a responsible supplier Halfords naturally takes its obligations very seriously and ensures it complies and enforces these regulations.

    Halfords Health and Safety information for chemical products provides access to the latest up-to-date label information, Safety Data Sheets and Detergent Ingredient Data sheets.

    To access further information, follow the link above, then select ’Name’ for the search criteria in the left-hand drop-down box, and in the box underneath, enter either the full name of your product if know, e.g. Halfords 5W30 VW Fully Synthetic Oil, or a generic name, e.g. oil, click ’Search’, and all the products we have information on will be displayed in the box to the right. Then simply click on the rectangular symbol to display the safety data sheet, or the diamond symbol to display the chemical supply symbol.

    Should you have any queries regarding this or any other safety issues please contact our customer services department

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    Terms for free in-store WiFi

    Halfords WiFi

    These are Halfords Limited's (Halfords, we or us) terms for the provision of wireless and broadband communication services which allow you to access the internet via our WiFi networks (our service) when you are either located within or close to any of the participating Halfords stores. You should understand that by using our service, you agree to be bound by these terms.

    Please read these terms carefully. By choosing "Register" on your mobile phone you will choose to use our service. If you do not accept these terms, you will not be permitted to use our service.

    Provision of the Service

    When using our service, you agree at all times to comply with our Terms of Use and our Privacy Policy.

    It is your responsibility to ensure that your mobile device is compatible with our service and is switched on. The availability and performance of our service is subject to all memory, storage and any other limitations in your mobile device. Our service is only available to your mobile device when it is within the operating range of participating Halfords stores. Our service is subject to non-availability, including non-availability due to emergencies, collocation failures, transmission and equipment limitations, or maintenance and repair, and may be interrupted, refused, limited or curtailed.

    Halfords are not responsible for data, messages, or pages that you may lose or that become misdirected because of interruptions or performance issues with our service or wireless communications networks generally. Halfords may impose usage, or service limits, suspend service, or block certain kinds of usage in Halfords sole discretion, to protect other users of our service. Network speed is no indication of the speed at which your mobile device or our service sends or receives data. Actual network speed will vary based on configuration, compression and network congestion.

    Halfords does not warrant or guarantee the performance of the internet or that the transmission of information over the internet will be secure or that the internet will be accessible at all times. You agree to use these services entirely at your own risk.

    Use of the Service

    You may access our service in accordance with these terms for your own personal use. You agree not to resell any aspect of our service, whether for profit or otherwise, or to authorise any other third party to use our service. You agree not to use our service for any illegal, fraudulent, obscene, unlawful, harassing, or abusive purpose, including the sending of any unsolicited commercial text or email messages in such a way as to create damage or risk to Halfords' business, reputation, employees, subscribers, customers, facilities, or to the public generally. You agree not to intentionally transmit any computer viruses or do anything that is likely to interfere with the provision of our service.

    Halfords are not responsible for any sites that you access whilst using our service, or any activities that you carry out on the internet (including any items which are downloaded from the internet). Halfords does not guarantee that products or services or any sites accessible via our service are error or virus free. All such activities are carried out at your own risk and it is your responsibility to ensure that you have the right to carry them out. Third party sites will have their own terms and conditions, terms of use and privacy policies which will apply if you access third party sites. Please check these terms and policies before you use any third party sites or carry out any activities in connection with them.

    We have the right to suspend or terminate our service immediately in the event that you breach any of the provisions of these terms, our Terms of Use, or our Privacy Policy including without limitation:

    • if you use any equipment which is defective or illegal;
    • if you cause any technical or other problems to our service;
    • if, in our opinion, you are involved in fraudulent or unauthorised use of our service;
    • if you resell access to our service; or
    • if you use our service in contravention of the Terms of Use.

    Privacy and Data Protection

    Privacy cannot be guaranteed and Halfords will not be liable to you for any lack of privacy that you experience while using our service.

    We shall process all information about you which is provided in relation to our service in accordance with our Privacy Policy.

    While we agree to take all necessary technical and organisational steps to ensure the security of our service, we are not responsible for the accidental loss or destruction of any personal data you transmit using our service and we exclude all liability of any kind in relation to the content or security of personal data that you send or receive through our service.

    You agree and acknowledge that we may be required by law to provide assistance to law enforcement, governmental agencies and other authorities. Accordingly, you agree:

    • that we may implement and maintain an interception capability suitable to meet these requirements where we are obliged by law to ensure or procure that such a capability is implemented and maintained;
    • that we may implement and maintain a data retention capability for our service to meet requirements where we are obliged by law to ensure or procure that data is retained; and
    • we may at times co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you. If we are required to do so by law, this may include but is not limited to, disclosure of your contact information to law enforcement authorities or rights-holders.

    We will use your personal data for the purposes set out in our Privacy Policy. You acknowledge and accept that Halfords may use your personal data for marketing purposes to contact you (by post, email or SMS) about products and services which we feel may be of interest to you. If at any time you no longer wish to receive information from us, please email us at customer.services@halfords.co.uk

    Our Liability

    Halfords' maximum aggregate liability to you for losses or damages suffered in respect of all claims arising in connection with these terms shall not exceed £500.

    To the extent permitted by law, we, other members of our group of companies hereby expressly exclude:

    • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
    • any liability for any direct, indirect or consequential loss or damage incurred by you in connection with our service, including: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

    This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

    General

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure Event).

    These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms.

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