Our Commitment to Quality

Customers bring their cars to Halfords because they expect the highest standards, and we do everything to maintain them.

We perform a range of internal checks to ensure we’re delivering the highest quality work. Whether you’re booking your car in for an MOT, service, tyre change or repair work, you can have complete confidence your car is in safe hands.

Before every car leaves our Autocentres, we’ll check that:

  • That the oil filter is correctly fitted and there are no leaks
  • An engine sump plug has been fitted with a new seal, or has been replaced
  • Wheels have been fitted and tightened by the technicians according to the manufacturer’s specifications and procedures
  • Wheel torques are checked if the wheels have been removed

In addition to the standard checks, we also complete random checks on our technicians every week. We use mystery shoppers to check customer service levels and the quality of our work. Doing so helps us to continuously improve the service we provide to all our customers.

Our leadership team will roll up their sleeves and get their hands dirty too, carrying out spot checks when they visit an Autocentre.

We recently asked the Retail Motor Industry Federation to perform, and independent review of our quality control procedures and it found our policies were at a “robust level” when compared to the market.

Training and Skills

We’re always investing in training to keep our technicians at the forefront of the industry. Halfords is an IMI (Institute of the Motor Industry) Approved Training Centre and Recognised Training Employer, which means we can deliver our own industry accredited qualifications. Today, we have four academies where we train our existing technicians.

As a business we’re committed to training and developing the next generation of engineers and are growing our number of apprentices. We invest in their skills and their futures, providing a comprehensive training programme that ensures they have the skills they need.

Apprentices don’t work alone but are supported by a team of supervisors who closely manage their work. Everything they do is quality checked and recorded to ensure it reaches our standards. When they complete their apprenticeships, they have the skills, capabilities and confidence to work on any vehicle.