Our Commitment to Quality

Customers bring their cars to Halfords because they expect the highest standards, and we do everything to maintain them.

We perform a range of internal checks to ensure we’re delivering the highest quality work. Whether you’re booking your car in for an MOT, service, tyre change or repair work, you can have complete confidence your car is in safe hands.

Before every car leaves our Autocentres, we’ll check that:

  • That the oil filter is correctly fitted and there are no leaks
  • An engine sump plug has been fitted with a new seal, or has been replaced
  • Wheels have been fitted and tightened by the technicians according to the manufacturer’s specifications and procedures
  • Wheel torques are checked if the wheels have been removed

In addition to the standard checks, we also complete random checks on our technicians every week. We use mystery shoppers to check customer service levels and the quality of our work. Doing so helps us to continuously improve the service we provide to all our customers.

Our leadership team will roll up their sleeves and get their hands dirty too, carrying out spot checks when they visit an Autocentre.

We recently asked the Retail Motor Industry Federation to perform, and independent review of our quality control procedures and it found our policies were at a “robust level” when compared to the market.

Training and Skills

We’re always investing in training to keep our technicians at the forefront of the industry. Halfords is an IMI (Institute of the Motor Industry) Approved Training Centre and Recognised Training Employer, which means we can deliver our own industry accredited qualifications. Today, we have four academies where we train our existing technicians.

As a business we’re committed to training and developing the next generation of engineers and are growing our number of apprentices. We invest in their skills and their futures, providing a comprehensive training programme that ensures they have the skills they need.

Apprentices don’t work alone but are supported by a team of supervisors who closely manage their work. Everything they do is quality checked and recorded to ensure it reaches our standards. When they complete their apprenticeships, they have the skills, capabilities and confidence to work on any vehicle.

Block Exemption Regulations

At Halfords we only use approved suppliers for OE parts or OE equivalent quality parts which meet the quality criteria set out in the Block Exemption regulations (BER).

The BER is a regulation which ensures your vehicle warranty is not affected if non-original brand (OE parts) are fitted, provided they meet the strict quality level set out in the regulations and you maintain your vehicle in line with manufacturer parts replacement intervals.

We will advise you of any parts that need to be replaced in line with manufacturer intervals and provide a no obligation quote to complete the work required.

So rest assured all servicing and repair work completed at Halfords will not invalidate your car’s warranty and is covered by our 2 year / 24,000 mile guarantee*.

Block Exemption regulations – Regulation that confirms non-OE parts do not invalidate any vehicle warranty [EU 461/2010] and that vehicle manufacturers must share technical information and specifications on all components with other parts suppliers. EU legislation aimed at helping reduce the costs of maintaining and repairing your car.

Original Equipment (OE) – Can be identical part as original or same design made by same supplier but under a different brand.

Aftermarket parts – Designed to be equivalent to OE parts and meet strict quality tolerance level set by BER and all relevant legislation.

Typically we will use OE equivalent quality parts (also known as aftermarket parts) on our standard services available online. As covered above this does not invalidate your warranty.

Yes but this is only available if you call our garage to get a quote, our garage will check the service you require for your vehicle and provide a specific quote which will use OE parts as standard.

If OE parts are available we can provide a comparative price vs aftermarket parts, bear in mind this will likely be a higher cost and may not be immediately available – please mention this when booking with your local Halfords garage.