Click & Collect

Customer Information

For the safety of our customers and colleagues, extra measures have been put in place that may result in your click & collect or home delivery order taking longer than normal to be ready.

We are doing all we can to ensure your delivery and collections are available/ delivered on time. Thank you for your support.

Collection Information

The expected collection time for your order will be communicated to you on the product page after entering your post code. This will then be confirmed when you have completed checkout.

If you have ordered a bike, please wait for your store to phone you to arrange a suitable collection time.

Customer and Colleague Safety Notice

Following the new social distancing measures published by the Government to keep our colleagues and customers safe, we respectively ask that you observe the following guidelines when collecting your Click & Collect order:

Customers for now will not be allowed into our stores, we will have a desk within our store entrances to transact and hand over products.

Before getting to Store

You will receive a confirmation SMS text informing you of when your order is ready for collection

If you have ordered a bike, please wait for your store to phone you to arrange a suitable collection time.

When visiting a store

To help protect everyone, stores will not be open for browsing. Instead we are introducing two new ways to shop with us:

  1. A drive in, pick or collect point This will be situated at the check in desk in the entrance to our stores. Here you will be able to get your Click and Collect purchase. If you have not used our Click and Collect service, our colleagues will be able to take your order and retrieve the product for you.
  1. Drive in, fit and repair This is for essential fittings and services. Simply park your car at the front of our stores and request your service at the check in desk.

During your visit

To help keep everyone safe, please only approach our check in desk when there are no other customers being served.

Please stay 2 metres apart from customers and colleagues while they serve you or service your vehicle. To help make this easier, we will be marking out safe distances at the entrance to our store.

Payment - We will only be accepting card payments.

Returns - For product returns you will no longer need to fill in any paperwork.

Together these steps will help keep everyone safe while we stay open for those who need us most. 

Thank you for your support and understanding at this time.

The Halfords Team