COVID-19 UPDATE

Staying safe while we stay open.

As the country begins to get moving again, we are evolving how our stores and garages operate. The health and well-being of our colleagues and customers is our top priority, so these are the steps we are taking to help everyone stay safe.

Halfords Stores

Social Distance

See how you shop inside our stores

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The majority of our stores are now open for the general public to shop and browse our products.

To maintain social distancing, we will be limiting the number of customers allowed in our store at any one time. For services we are operating a contactless "Drive in, Fit and repair" policy. Simply park up and request your service in the store.

We have also changed the way you collect your built bike in-store, to keep everyone safe.

Following the updated Government guidelines, from 24th July, all customers will be required to wear face coverings upon entering our stores in both England and Scotland.

Interior Fitting

Interior fitting safety measures

See how interior fitting services will take place in our stores.

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We are now offering fitting services that take place inside customers’ vehicles.

We have introduced new safety measures and equipment to protect our customers and colleagues while we carry out these services. Our new interior vehicle sanitiser will be used to sanitise the car before a colleague carries out your service, helping keep you and your family safe.

Due to safety reasons, we are currently only able to carry out interior car fitting on vehicles that have an Air Re-circulation System. This includes air conditioning systems, heaters or air vents. If you are unsure whether your vehicle meets this criteria, please speak to one of our experts.

Returns

To ensure we are keeping our customers and colleagues safe we are changing the way our stores operate and our exchange policy.

We are extending our exchange and returns policy to 90 days until further notice. This will be available on products bought in-store and online on or after 24th February 2020. While receipts will not show the new extended date, our colleagues will ensure that all items bought within this time frame can be returned or exchanged.

The easiest way to return items is to take them to a store where a colleague will be able to process a refund for you.
To find a local store near you that is open please click here. Please bring your order confirmation email, SMS or packing slip which will enable us to process your refund.

  • The refund will be processed to your original payment method only, so please ensure you have your payment card with you.
  • We are going cashless to help protect our colleagues and customers. During this time, we will be able to refund cash purchases onto a Halfords Gift Card.
  • Customers will no longer need to fill in any paperwork to obtain refunds.
  • If you paid by Paypal it will be refunded back to your Paypal account, and Klarna Finance against your finance agreement.
  • If it is not possible to visit a store, please see our returns information page to see other ways you can return your items click here.

Halfords Garages

Social Distance

See how we have changed our garages to serve you safely

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In our garages we will only allow one customer into our reception at any one point and we politely request that you do not remain on site whilst work is carried out on your car.

To keep our colleagues and customers safe, we will be ensuring that we maintain a 2 metre distance at all times.

Our mobile service proposition, Halfords Mobile Expert also allows for a range of contactless motoring services direct to your home.

Following the updated Government guidelines, from 24th July, all customers will be required to wear face coverings upon entering our stores in both England and Scotland.

Car & Bike Services FAQ's

Halfords are now offering the majority of services available to keep key workers moving and support you in getting you where you want to be:

Motoring Services:

Full 10 and 5 point car checks, bulb fitting, windscreen chip repair, wiper blade fitting, tech fitting, number plate fitting, roof boxes and bars fitting, battery fitting, battery check, oil check and top up, air con check or recharge, bike rack fitting, Ad Blue top up, mirror glass replacement and paint chip repair,  Motorcycle fits (headlamp, bulb and battery), child seat fitting demo and dog guard fitting.

Bike Services:

We will still be offering our Bronze, Silver, Gold bike services as well as individual bike services, including: Brake service (inc. cable), gear service, drivetrain service, hydraulic brake bleed, suspension service, slime service, hub service, inner tube replacement, tyre replacement, spoke, replacement, wheel true, cone adjust, chain fit, cassette fit, brake pad fit, brake lever fit, gear shifter fit, crank replacement and gear hanger replacement.

Halfords Autocentres:

All MOT, service, tyres, brakes and exterior work. We may in some cases need to prioritise emergency fleet work – our team will keep you up to date if this is likely to impact your booking.

Halfords Mobile Expert:

All services are now available with our no contact service to keep you extra safe.

Tyres on the Drive:

All services will resume with our no contact service to keep you extra safe. You can still get your tyres fitted, TPMS service and wheel clean.

  • Any repairs that require special order parts not stocked in-store
  • 30 Minute Electric Bike Trial
  • 48 Hour Electric Bike Trial

Yes, we are still offering bike services. This includes: Brakes and gear adjust and alignment and drivetrain lubrication.

We are also offering:

Brake service (inc. cable), gear service, drivetrain service, hydraulic brake bleed, slime service, hub service, inner tube replacement, tyre replacement, wheel true, cone adjust, chain fit, cassette fit, brake pad fit, brake lever fit, gear shifter fit, crank replacement and gear hanger replacement.

Please be aware that any repairs that require special order parts, that are not stocked in-store, cannot be carried out at this time.

Yes, Halfords, Halfords Autocentre, Tyres on the Drive and Halfords Mobile Expert are still running under Government Guidelines. These can be booked through the Halfords website.

Yes, we would love to see you. When our stores reopen in line with Government Guidelines and we can offer our full range of services you will be able to book online and in-store at your local Halfords.

Our Team are currently contacting all customers who have a pre-booked service.

Simply contact your local store to arrange a booking for your product to be fitted and arrive at the store for your allocated slot. We have introduced new safety measures and equipment to protect our customers and colleagues. Our new interior vehicle sanitiser will be used to sanitise the car before a colleague carries out your service.

Yes, we are offering a free Bike Service for all NHS workers This includes: Brakes and gear adjust and alignment and drivetrain lubrication.

We are continuing to carry out individual bike services which include:

Brake service (inc. cable), gear service, drivetrain service, hydraulic brake bleed, slime service, hub service, inner tube replacement, tyre replacement, wheel true, cone adjust, chain fit, cassette fit, brake pad fit, brake lever fit, gear shifter fit, crank replacement and gear hanger replacement.

Please be aware that any repairs that require special order parts, that are not stocked in-store, cannot be carried out at this time.

COVID-19 FAQs

Based on the government advice we have reviewed our shop and garage estate to ensure we are able to offer essential services across the country in a way that is safe for our colleagues and our customers.

The majority of our garages and shops are open. While our shops are open, we’re fundamentally changing the way our stores operate. To keep our colleagues and customers safe, we are offering a “Drive in, fit and repair” proposition for essential motoring and cycling services alongside a “Drive in pick or collect point for products” all within social distancing rules.

To see opening hours of shops and garages near you please see our website – these stores may change over time as we are committed to only operating where it is safe for colleagues and customers. Our mobile fleet will continue to serve customers on their drives and, of course, we’re open 24/7 online at www.halfords.com where you can order for delivery to you.

It goes without saying that we are taking care to ensure that vulnerable colleagues who should not be working at the present time are able to stay at home.

We are taking a number of steps to protect our customers and colleagues in our shops and garages, including:

  • We’re changing the way our stores operate. To keep our colleagues and customers safe, we will be offering a “Drive in, fit and repair” proposition for essential motoring and cycling services alongside a “Drive in pick or collect point for products”.
  • We will no longer be giving paper receipts, all receipts will be sent via email unless the customer specifically asks for a paper receipt.
  • We won’t ask customers to sign paperwork.
  • We’ll be enforcing a strict two metre rule
  • We’ll ensure that our colleagues have the cleaning materials (e.g. hand sanitiser) to support hygiene guidelines.

We will only open stores and garages, and operate our mobile services, where we are able to implement these measures fully.

From 24th July, all customers will be required to wear face coverings upon entering our stores or garages in both England and Scotland.

We will continue to follow the government advice and review how we are serving customers across all our channels to ensure that we are doing what is right for customers and colleagues. At the moment the length of these changes is unknown – the halfords.com website will show latest opening hours for all shops and garages.

There are a number of ways you will be able to use our services or buy our products:

Products:

  1. You can order online on halfords.com 24/7 and have your order delivered to you
  2. You can order online on halfords.com 24/7 and arrange for your order to be delivered to a local store
  3. You can visit a local store and ask the colleague to direct you to the product you are looking for.

Services:

  1. You can book a service online on halfords.com 24/7 at your local garage or shop and then visit there to have the service completed
  2. Some services are offered on demand (e.g. bulb fitting) – for these services you can visit a store and the colleague will complete the service at your car for you
  3. Some services are offered via our mobile servicing services

To find out how best to book the service you need please visit the halfords.com website – this will also contain updated information about store and garage opening hours.

MOTs are being offered at all open Halfords Autocentres. To find your nearest garage and book your MOT visit www.halfords.com

Government legislation has been passed so that any cars requiring an MOT between 30th March and 31st July will have a 6 month exemption from needing their MOT completed. However, vehicles must be kept in a roadworthy condition and drivers can be prosecuted if driving unsafe vehicles. If your MOT is due before March 30th 2020 or from 1st August 2020 then you will need to get your MOT completed before it expires.

Latest government advice can be found here: https://www.gov.uk/transport/mots

We are offering a number of services for NHS workers to help ensure their cars and bikes are safe to get to work:

  • We are offering a free ten-point car health cheeck (worth £15) for NHS frontline staff so that their vehicles remain in good working order
  • NHS and emergency workers can also receive a free Bronze Bike Service (worth £30); this covers gears, drivetrain and brakes. Note that your bike doesn’t have to be bought from Halfords to use this service.

To access any of the free car check or bike checks, please book your service online and show your ID card when visiting the store, and the colleague serving you will process your service free of charge.

Trade Card discounts will be applied online with your purchases. Other discounts (e.g. British cycling) cannot be processed online – if you wish to purchase products using these discounts you will need to order online and collect in store where the colleague will be able to apply your discount on provision of a membership card showing access to a valid discount.

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