COVID-19 UPDATE

We are committed to keeping you safe

Here are some great ways that you can shop with us:

Free fast track
Free next day delivery over £20*selected items
Click and Collect
Click and Collect from 1 hour
We'll come to you
We'll come to youwith Halfords Mobile Expert
We'll come to you
Drive in, fit and repair service

Last updated Tuesday 27th July 2021

Our stores, garages and mobile expert service remain committed to keeping you moving. The health and well-being of our customers and colleagues is our top priority and we will continue to keep added safety measures in place to keep everyone safe.

Halfords Stores

Our stores are open for you to shop and browse our products.

In Scotland, Wales, and Northern Ireland, it remains mandatory for all customers to wear a face covering when entering our stores. (This excludes customer who have a medical exemption in line with government guidelines). Social distancing is also still in place, and we are limiting the number of customers in our stores at any one time.

In England, we are asking that customers continue to wear a face covering when entering our stores to protect our colleagues and customers. (This excludes customer who have a medical exemption in line with government guidelines). We would also encourage customers to remain a one metre plus distance from other customers and our colleagues.

In all our stores we are also continuing to build bikes and continue to offer a collection service.

Interior Fitting

Interior fitting safety measures

See how interior fitting services will take place in our stores.

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We are continuing to safely carry out fitting services inside the customers’ vehicle.

Added safety measures and equipment were introduced to protect our customers and colleagues while we carry out these services. Our interior vehicle sanitiser, which is approved to EN 14476 or ASTM E1053 standard, is used to sterilise the car before a colleague carried out the service, helping keep the customer safe.

Due to safety reasons, we are currently only able to carry out interior car fitting on vehicles that have an Air Re-circulation System. This includes air conditioning systems, heaters or air vents. If you are unsure whether your vehicle meets this criteria, please speak to one of our experts.”

Due to safety reasons, we are currently only able to carry out interior car fitting on vehicles that have an Air Re-circulation System. This includes air conditioning systems, heaters or air vents. If you are unsure whether your vehicle meets this criteria, please speak to one of our experts.

Returns

Our current exchange and returns policy is 28 days. This will be available on products bought in-store and online.

You can return your item(s) to your local store, by post or by courier. For full returns information, click here.

To find a local store near you that is open please click here. Please bring your order confirmation email, SMS or packing slip which will enable us to process your refund.

  • The refund will be processed to your original payment method only, so please ensure you have your payment card with you.
  • We are going cashless to help protect our colleagues and customers. During this time, we will be able to refund cash purchases onto a Halfords Gift Card.
  • Customers will no longer need to fill in any paperwork to obtain refunds.
  • If you paid by Paypal it will be refunded back to your Paypal account, and Klarna Finance against your finance agreement.

Halfords Garages

Our garages are open to help you keep your vehicle safely on the road.

In Scotland and Wales, it remains mandatory for all customers to wear a face covering when entering our garages. (This excludes customer who have a medical exemption in line with government guidelines).

In England, we are asking that customers continue to wear a face covering when entering our garage to protect our colleagues and customers. (This excludes customer who have a medical exemption in line with government guidelines).

In all our garages, we politely request that you do not remain on site whilst work is carried out on your vehicle. Social distancing is also still in place, and we are limiting the number of customers in our receptions to one customer at a time. We also ask that customers pay by card or contactless payment where possible.

Mobile Vans

Our mobile expert service brings safe, contactless service to your home or work.

Our technicians will wear disposable gloves and protection for each job and all our vans are cleaned at the end of each shift, keeping everyone safe.

On the day of your appointment, ensure that your car is in an accessible location.

Place your keys in a safe place that our technician can access. If you book a tyre related service, please make sure your locking wheel is available for our technician to use.

The mobile technician will call you on the way to the fitting to confirm.

To keep our colleagues and customers safe, we will be ensuring that we maintain a one metre plus distance at all times.

Car & Bike Services FAQ's

Simply contact your local store to arrange a booking for your product to be fitted and arrive at the store for your allocated slot. Added safety measures and equipment were introduced to protect our customers and colleagues while we carry out these services. Our interior vehicle sanitiser, which is approved to EN 14476 or ASTM E1053 standard, is used to sterilise the car before a colleague carried out the service, helping keep the customer safe.

Halfords are continuing to offer the majority of our services to help those who need to keep moving safely.

Motoring Services:

Full 10 and 5 point car checks, bulb fitting, windscreen chip repair, wiper blade fitting, tech fitting, number plate fitting, roof boxes and bars fitting, battery fitting, battery check, oil check and top up, air con check or recharge, bike rack fitting, adblue top up, mirror glass replacement and paint chip repair,  motorcycle fits (headlamp, bulb and battery), child seat fitting demo and dog guard fitting.

Bike Services:

We continue to offer our Bronze, Silver, Gold bike services as well as individual bike services, including: Brake service (inc. cable), gear service, drivetrain service, hydraulic brake bleed, suspension service, slime service, hub service, inner tube replacement, tyre replacement, spoke, replacement, wheel true, cone adjust, chain fit, cassette fit, brake pad fit, brake lever fit, gear shifter fit, crank replacement and gear hanger replacement.

Halfords Autocentres:

All MOT, service, tyres, brakes and exterior work. We may in some cases need to prioritise emergency fleet work – our team will keep you up to date if this is likely to impact your booking.

Halfords Mobile Expert:

All services continue with our no contact service to keep you extra safe.

Tyres on the Drive:

All services continue with our no contact service to keep you extra safe. You can still get your tyres fitted, TPMS service and wheel clean.

  • 48 Hour Electric Bike Trial

Yes, we are still offering bike services. This includes: Brakes and gear adjust and alignment and drivetrain lubrication.

We are also offering:

Brake service (inc. cable), gear service, drivetrain service, hydraulic brake bleed, slime service, hub service, inner tube replacement, tyre replacement, wheel true, cone adjust, chain fit, cassette fit, brake pad fit, brake lever fit, gear shifter fit, crank replacement and gear hanger replacement.

Please note, due to increased demand, we are experiencing some delays. Please speak to one of our colleagues if you have any concerns.

Yes, Halfords, Halfords Autocentre and Halfords Mobile Expert continue to offer a wide range of services. These can be booked via the Halfords website or contacting your local store or garage.

The majority of our services are now available with the exception of our electric bike trials. If you are unable to book a slot for any other service that we offer, you can contact your local store or garage to arrange your booking.

COVID-19 FAQs

Yes, our Halfords retail stores remain open across the country in England, Wales, Scotland, and Northern Ireland.

We are continuing to operate in a way that is safe for both our customers and colleagues.

To see the opening hours of our stores near you please click here – these stores may change over time as we are committed to only operating where it is safe for colleagues and customers. Don’t forget, we’re open 24/7 online at www.halfords.com where you can order for delivery straight to you.

Yes, our Autocentre garages and mobile experts remain open across the country in England, Wales, and Scotland.

We are continuing to operate in a way that is safe for both our customers and colleagues.

To see the opening hours of our garages near you please click here – these garages may change over time as we are committed to only operating where it is safe for colleagues and customers.

Our mobile expert service will bring you a safe and contactless service to your home or work.

We have taken several steps to protect our customers and colleagues in our shops and garages, including:

  • We are offering customers e-receipts. (paper receipts are available if the customer would prefer this)
  • We won’t ask customers to sign paperwork.
  • In Scotland, Wales, and Northern Ireland we’ll be enforcing a strict two metre rule.
  • In England, we would encourage customers to remain a distance of one metre plus from our colleagues and other customers.
  • We ensure that our colleagues have the cleaning materials (e.g. hand sanitiser) to support hygiene guidelines.
  • We have a hand sanitisation station at the front of our stores that is free to use.
  • In Scotland, Wales, and Northern Ireland, all customers and colleagues (unless exempt in line with government guidelines) will be required to wear face coverings.
  • In England, our colleagues will continue to wear face coverings and we ask that all customers continue to wear face coverings when in our stores or garages (unless exempt as per government guidelines).

We will only open stores and garages, and operate our mobile services, where we are able to implement these measures fully.

In Scotland, Wales, and Northern Ireland it is mandatory for all customers to wear a face covering when entering our stores or garages. This excludes customers who have a medical exemption in line with government guidelines.

In England, we ask that all customers continue to wear a face covering when entering our stores or garages to help keep our colleagues and other customers safe. This excludes customers who have a medical exemption in line with government guidelines.

We will continue to follow the government advice and review how we are serving customers across all our channels to ensure that we are doing what is right for customers and colleagues. At the moment the length of these changes is unknown – the halfords.com website will show latest opening hours for all shops and garages.

We will continue to remain open and processing all orders. Due to increased demand, we may experience some delays with our courier service.

There are a number of ways you will be able to use our services or buy our products:

Products:

  1. You can order online on halfords.com 24/7 and have your order delivered to you
  2. You can order online on halfords.com 24/7 and arrange for your order to be delivered to a local store
  3. You can visit a local store and ask the colleague to direct you to the product you are looking for.

Services:

  1. You can book a service online on halfords.com 24/7 at your local garage or shop and then visit there to have the service completed
  2. Some services are offered on demand (e.g. bulb fitting) – for these services you can visit a store and the colleague will complete the service at your car for you
  3. Some services are offered via our mobile servicing services

To find out how best to book the service you need please visit the halfords.com website – this will also contain updated information about store and garage opening hours.

MOTs are being offered at all open Halfords Autocentres. To find your nearest garage and book your MOT click here.

Government legislation was passed so that any cars that required an MOT between 30th March and 31st July 2020 would have a 6 month exemption from needing their MOT completed. However, vehicles must be kept in a roadworthy condition and drivers can be prosecuted if driving unsafe vehicles. If your MOT is due any time from 1st August 2020 then you will need to get your MOT completed before it expires.

Latest government advice can be found here: https://www.gov.uk/transport/mots

To ensure the safety of our customers and store colleagues unfortunately we cannot currently offer bike trials or bike fittings in store. A store colleague will still be able to talk you through the bikes and answer any questions you have but you will not be able to ride. For any questions about bike sizing please take a look at our advice here.

To ensure the safety of our customers and store colleagues unfortunately we cannot currently offer bike trials or bike fittings in store. A store colleague will still be able to talk you through the bikes and answer any questions you have but you will not be able to ride. For any questions about bike sizing please take a look at our advice here.

Customers are also not currently able to try on helmets or clothing and changing rooms are closed until further notice. You will be able to use a measuring tape in store to choose the right size helmet for you.

Trade Card discounts will be applied online with your purchases. Other discounts (e.g. British cycling) cannot be processed online – if you wish to purchase products using these discounts you will need to order online and collect in store where the colleague will be able to apply your discount on provision of a membership card showing access to a valid discount.

We are allowing more than one person to shop together in our stores as long as the group is following current guidelines.

Yes, as well as returning your item(s) to your local store you can also return them by post or by courier. For full information please click here.

Yes, we are accepting items back that you would like to return, as per our standard refund policy. Please click here for full information on our returns policy.

Ways to shop with us

There are a number of ways in which you can continue to shop at our stores and garages, and if you can’t come to us, we can come to you.

We offer:
  • Over 400 retail stores
  • Over 350 garages
  • Over 100 mobile expert vans that will come to you
  • Halfords.com open 24/7

Free Next Day Delivery over £20

Free Next Day Delivery over £20*

To support our customers we are also offering Free Next Day Delivery over £20* selected items.

Free fast track click and collect service

Click and Collect From 1 Hour

When shopping on our site you will have the option to click and collect into our stores from 1 hour* after placing your order.

*This service will be subject to product/store availability.

We’ll come to you with Halfords Mobile Expert

We’ll come to you with Halfords Mobile Expert

Our Halfords Mobile Expert vans bring safe, contactless services to you at home or at work. We’ll come to you for tyre fitting, battery replacement and many other great services

Drive in fit and repair service

Drive in fit and repair service

We are still offering all our services to customers. We are operating a contactless “Drive in, fit and repair” policy for vehicle servicing. Simply park up and request your service in the store

Buy a built bike and reserve a collection slot that suits you

Buy a built bike and reserve a collection slot that suits you

When you choose to click and collect your bike, we will ask you to select a collection time slot that suits you. When you arrive at the store one of our colleagues will ensure that your bike is perfectly set up for you and ready to ride.

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