Pre-Pedalled Bikes - 12 Month Warranty

We offer a 12-month warranty on second-hand bikes, to cover the frame, rigid forks, suspension forks, paintwork (this covers manufacturing defects and excludes any scuffs, scratches, cable-rub or sunlight damage) and components.

  • Looking after your bike is important. This includes keeping it clean, well serviced and using it for what it is intended for.
  • It's important to understand that all components are subject to "wear and tear", frames and forks included. This is where a component has simply done what was expected of it and has worn out or failed through general use of the part.
  • Commonly you'll find parts such as chains, cassettes, brake pads and tyres subject to wear and tear more than other parts.
  • Your warranty will also be void if the bike is modified or altered in a way that affects the geometry of the bike and/or puts unnecessary stress on the bike.
  • If you intend on functioning your bike for Commercial use, this will certainly exceed what the bike was designed to do and will eventually cause unnecessary harm to the bike. Which as a result, will prevent your bike from being covered under any of our bike warranties.

What is classed as a "manufacturing defect"?

A manufacturing defect is where a component fails or shows a sign of failure due to poor manufacturing from the factory. If your bike is having issues and it is not technically classed as a manufacturing defect, look at the “What happens if I crash my bike” section.

Need to make a claim on your guarantee?

If you find yourself needing to make a claim on your guarantee, then please take your second-hand bike into any Halfords store with proof of purchase. If the bike was purchased online or you are unable to make the journey to store, get in touch with our customer support team.

Please do not try and repair any damage that may have occurred, as this can affect our guarantee assessment. Just leave it to our store team and they will assess your bike, find out what caused the failure and find a solution.

What happens if I crash my bike?

Sometimes accidents happen and will not be classed as a manufacturing defect. However, as we want to help you get back on your bike as quickly as possible, we will happily offer a replacement frame and/or forks, plus our fitting service, at a reduced price.

Providing that the cycle:

  • Has been properly cared for, regularly serviced, and maintained.
  • Has only been fitted with parts recommended by Halfords.
  • Has not been modified or altered in any way.
  • Has not been damaged by misuse.

Any failure caused by normal wear and tear or a lack of servicing and maintenance is excluded. Under the terms of this guarantee Halfords will bear the cost of the replacement parts and labour to carry out the repair.

Please note we will offer the closest available product at the time of your claim, please contact your local store or our Customer Support team for more detail.

Important: This guarantee applies only to cycles used under normal riding conditions. The components specified on all terrain cycles are guaranteed for normal off-road use. However, no cycles sold by Halfords are guaranteed to withstand stunt riding, jumping, trials riding, misuse, accidents, lack of maintenance, abuse, use in competition or commercial use (e.g. hire).

This guarantee does not affect your statutory rights. Suitable terrain City and Trekking bikes are designed only for use on roads, cycle paths and smooth trail paths. Young adult bikes are designed only for riders who weigh less than 40kg (6st 4lbs) to use on roads, cycle paths & smooth trail paths.

Mountain and Jump style bikes are designed for on road and moderate off road use only. They are not intended for extreme off-road conditions, severe downhill riding or for jumping and stunt riding. Racing bikes are designed for use on roads and other smooth tarmac surfaces only.

BMX bikes are designed for use on roads, smooth tracks, and ramps. If the rider has sufficient skills, they can be used for acrobatic ground manoeuvres and stunt riding.