Nextbase Troubleshooting Guide

Having problems with your Nextbase Dash Cam? Many common issues can be resolved with simple troubleshooting steps.

Use the guide below to identify your issue and follow the recommended solutions.

If the problem persists after completing these steps, return your dash cam to the store, where a trained colleague can inspect it for you.

Where is the problem?

SD cards

Wi-fi

Battery

Power

SD Card

Issue:
Displays “Card Error” or “Memory Error”.

Solution:

  1. Save all files you want to keep to a PC.
  2. Reformat the SD card using the “Set Up” menu on the device.
  3. Reformat the SD card every three months to maintain performance.
  4. Ensure you are using:
    • A branded SD card
    • Class 10 rating (30MB/s or higher)
    • Capacity between 8GB and 64GB

Wi-Fi

Issue:
Wi-Fi is not connecting.

Solution:

  1. Download the Nextbase app.
  2. Ensure the app is updated to the latest version.
  3. Note: Wi-Fi functionality will not work without the app.

Battery

Issue:
Battery does not hold charge or turns off when unplugged.

Solution:

  1. Fully recharge the device for at least 4 hours.
  2. Connect to a USB power supply.
  3. Turn the device on.
  4. Check that the LED indicator is illuminated.

Power

Issue:
Camera does not turn on when connected.

Solution:

  1. Check if the LED indicator is on when the car is running or connected to power.
  2. If not, try replacing the USB cable.
  3. Try replacing the car adaptor.
  4. Note: Playback functionality is limited without a power connection.

How can I return My Nextbase Dash Cam?

If your product is found to be faulty within the first 30 days, please return to your local Halfords store.

If your product is found to be faulty after 30 days, you are covered by Nextbase’s 12 months warranty. Please call their dedicated UK based customer support +44(0) 2920 866439.Lines are open Monday to Friday from 9am to 8pm, Saturday from 9am to 6pm, and Sunday from 9am to 5pm. If you change your mind and decide you no longer want your Dash Cam, you'll need to return the item to Halfords within 30 days of purchase. Please note the item must be returned unused in its original packaging with an unbroken seal, along with the original packing note/receipt and invoice for proof of purchase. This does not affect your statutory rights.

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